Recool HairReviews 

931
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the amazing quality of the hair products, frequently describing them as soft, silky, and natural-feeling. Many also highlight the excellent customer service, noting prompt communication and helpful support throughout the ordering and delivery process. Reviewers are particularly impressed with the fast delivery, often receiving their orders quicker than expected. However, some customers also noted issues with product accuracy, such as wigs not matching the advertised density or color distribution, and some experienced poor customer service when trying to resolve these problems. A few other people also felt that the wigs were not true to size, with some being too small to fit properly.

What people talk about most

Product

Consumers find product to be positive, with many reviewers consistently praising the quality, softness, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the hair as soft, true to length,... See more

Order

Reviewers highlight positive aspects of order, with many expressing satisfaction and loyalty, stating they... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Customer service

Users describe positive interactions with customer service, often highlighting their helpfulness, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got my hair from Relcool, and let me just say this hair is absolutely amazing! It’s 100% human hair, and the texture feels so soft and silky…I’m honestly obsessed! It’s so beautiful that I literall... See more

Rated 5 out of 5 stars

I got my hair from Recool, and let me just say this hair is absolutely amazing! It's 100% human hair, and the texture feels so soft and silky...I'm honestly obsessed! It's so beautiful that I literall... See more

Rated 5 out of 5 stars

"I recently purchased this human hair from Recool, and I'm thrilled with my experience!.. My friends just keep asking for the link because the hair is simply beautiful, incredibly soft and feels natu... See more

Rated 5 out of 5 stars

I ordered the straight hair from Recool and I’m honestly impressed! The hair is super silky, soft, and true to length. It doesn’t shed. What really made my experience great was their communication... See more


Company details

Written by the company

Recool Hair Provide The Best Cheap Human Hair Extensions, High-Quality Wigs, HD Lace Wigs.Factory Price,Free Fast Shipping,Get a Natural Look From recoolhair.com


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

931 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(931)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve bought the hair in March for my…

I’ve bought the hair in March for my birthday. It arrive fast and quick easy to assemble.The hair was great quality. Didn’t have any smell . Still receiving compliments it is now July almost August and the hair is still in great quality. You can wash it and it is still going to look brand new after being dried washed in style to your preference 10 out of 10 Wahala recommend buying.on

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Always check your hair before cutting the lace!

My first purchase was perfect in terms of density and color, so I decided to purchase a second. The second was a complete disappointment, but I made the mistake of cutting the lace before checking the color. It had large sections in the front with no blonde in it and most of the color in the unit is in the back. The color is also 4-8 inches from the root, not 2-3 inches from the root like in the pictures.

The hair is beautiful quality, but when people look at me, they are going to be seeing mostly black hair. All of the hair should look like what the back looks like.

Because they stated that they cannot guarantee color distribution, I highly recommend that you check your units before you cut the lace (but I should not have had to). I paid nearly $170 for this unit, and it does not look at all like what was advertised in the photographs on their website. But because I cut the lace, I only received a $40 refund. There is no one in my area who can fix it, and so I am stuck.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

The hair is perfect

The hair is perfect. True length 26 inches, soft, no shedding or smell at all. Plus was delivered within 6 days. I was skeptical at first because I have patronised some online vendors before and I was disappointed. But recool hair is perfect and I love it. I highly recommend.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality Hair,Worth the Money-Fast Delivery &Excellent Customer Service



Excellent Quality and Service!
I absolutely love the quality of the hair—it's top-notch! Recool Hair also offers great customer service; they kept in touch with me throughout the entire process. I received exactly what I ordered, and it was definitely money well spent. My order arrived in less than a week, which was impressively fast. Thank you, Recool Hair!

4 July 2025
Unprompted review
Rated 5 out of 5 stars

absolutely love this wig

absolutely love this wig ! it’s so soft and realistic! Got so many compliments!!!❤️❤️ will be buying another one soon !!!!!! i totally recommend this wig especially for new wig users !❤️

6 May 2025
Unprompted review
Rated 5 out of 5 stars

I am beyond impressed with Recool Hair

I am beyond impressed with Recool Hair! From the moment I placed my order, they went above and beyond to make sure every detail was correct before shipping. Their communication was clear, patient, and super professional—they even double-checked my bundle lengths and made the adjustments with no issues.

Shipping was fast and hassle-free, and babyyyyy… the quality of this hair?! IMMACULATE! Soft, thick, and exactly what I wanted. The Malaysian Body Wave bundles are gorgeous and true to length. I’m definitely a returning customer!

Thank you for the top-tier customer service and beautiful product!

16 June 2025
Unprompted review
Rated 5 out of 5 stars

I love this website I’ve been ordering…

I love this website I’ve been ordering my hair from here for over 3 years now. I literally don’t trust anyone else with my wigs. Their wigs have minimal shedding and can be worn over and over again, and that’s any density any style.

11 June 2025
Unprompted review

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