Reconi Reviews 637

Using an AI system to correspond the signature of the customer against the application is a terrible idea. If I can provide another document that can clearly show the signature is mine, I should be able to upload and replace it, not waste time and money to go get a printout in order to imitate the exact signature curves so that your algorithm matches a clearly overlapping signature that has never been an issue in any of the legal documents signed. This process took way smoother through other providers, not recommended and waste of time.

Edit: to clarify further, the signature "mismatch" was due to a slanted version of my signature being present on my passport. your system doesn't allow this document to be updated, only the form. I've talked to your customer representative as well and have been informed that the only way was to re-print and re-sign, which is a waste of time, money and paper. the whole process took me 5 minutes at your competitor, which clearly tells me there is something that could be made better with your authentication process.

Alysha assisted me on their Chat and was very helpful providing a full and complete guide to how I should solve our problem.

Very cumbersome procedure which takes way too long while it could have been so much faster and leaner ... It took me 11 days to get the eHerkenning. There is no parallel processing while this could easily be done. One of the signatures was denied 3 times (!). A new form had to be sent again by postal mail (slow and not reliable). The final check with AMP is the most rigorous one (but quick), and includes all the needed items: copy of ID (incl. signature), live comparison with face and photo on ID etc. Why not do this at the beginning of the process with all the signatories and cut the rest of the crap ??? I called the helpdesk (the only PLUS: friendly people and no long waiting) 6 or 7 times during the process. They did push things forward just enough (after some "serious" begging) to finally get things done half a day before I had to leave for traveling abroad. Pfff ... Tip: if you apply for eHerkenning ensure you have singular authority so that only your signature is enough. This by-passes the postal mail part of the process (as far as I understood). Maybe this 1 star rating applies more to our government who wants us to use this totally and utterly lame system. Waste of money and time ... DigID is working perfectly and certainly just as safe (and free !).

It was not possible to finish the application after the company paid for it. The email/password stopped working and a new one didn't arrive to my email. They can't fix such problems with Helpdesk/IT. They ask to apply again. The price is also higher than other providers but it's ok. The IT works not properly. Sorry guys, have to write this feedback. And hope you fix your system. I chose you because of highest rating on eherkening website.

Reconi have always been quick to reply and assisted me with every query. I am based in the UK and have been able to communicate in English without any issues.

Prompt out of hours support on an urgent matter - thank you!

Great experience with the team.

Joelyne in customer service was extremely helpful.

We do not recommend this Provider because :
1. Time-consuming procedure
2. Does not give clear instructions on what items are required beforehand but allowing to proceed instead, though later keeps declining applications continuously.
3. Not all mobile phones are compatible even though they do have NFC application as required.
4. IDs (except local ones) are not permitted.
5. Does not give the opportunity to merge two Accounts into one.
6. Does not give the ability for a video/teams identification. Otherwise, if something goes wrong with the passport identification, they ask you to come to Netherlands for a face-to-face identification, even though it might be impossible as we reside abroad.
7. When you seek for assistance, all the operators keep saying 'sorry, we can not, this is our practice'.

A very well explained and informative conversation. It was a pleasure to talk to Daphne. Daphne even called me back because the line dropped. Thank you so much.

Friendly, efficient and helpful answers. Strong follow-up. A professional service to recommend.

No OTP (e.g. Google Authenticator). Horrible chatbot preventing from asking my question so I won't consider them any further.

I received fantastic customer service and support from the Reconi team. They went above and beyond to assist in some complicated administration and finalise my application extremely quickly. Very pleased with their service!

Fantastic service and help from Joelyne from Reconi. She was able to identify the problem and gave advice to solve it. All done with quick and helpful service. Again, thank you Joelyne.

I needed to update my mobile number with Reconi and Noah was very helpful in pointing me in the right direction.

I have an excellent experience with Reconi's service. It's impressive that i was able to get my user account approved within two days in these busy days for Reconi and that the Reconi team was able to assist me promptly through their helpdesk and chatbot. The fact that Derya was able to assist me in real-time by reaching out to her colleagues and approving my application while chatting with me shows their dedication to customer satisfaction. The speed and efficiency of their service allowed me to successfully apply for my MIT grant, which is fantastic news. It's clear that Reconi takes their customer service seriously and it's great to see their commitment to providing a positive customer experience. Thank you for your kindness and help on phone and chat and the excellent service you have been providing to me. I hope that Reconi continues to maintain their excellent standards. Regards, Ravi

Great customer service, very helpful