I've recently opened up several savings accounts online recently for both my wife and myself. Without any doubt the account with Recognise Bank was the easiest and most convenient to open. The websi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My second time with Recognise. They offer competitive interest rates and everything has always gone without a hitch. I particularly like the option of a monthly income, which is something I much pref... See more
Company replied
Was so easy and quick to apply and open account. Safe and secure with checking account to make sure money reaches correct account. No fuss or having to send detailed documentation. Account opened... See more
Company replied
Our Fixed Rate Saver had an excellent rate of interest. Just as important, on maturity we opted to split teh money 3 ways - one back to our designated account, the other two to two new Recognise accou... See more
Company replied
Company details
Written by the company
Recognise Bank was founded in 2017 by experienced business owners who recognised the disconnect between traditional business banking and the needs of modern SMEs. We were frustrated with the lack of understanding, certainty and flexibility offered within the industry. In short, we believed that we could build a better bank. And so, we did. We received our banking licence in 2021 and quickly grew our community of loyal business and personal customers, with the help of our dedicated, diverse, and expert team. Recognising our customers is at the heart of what we do. Today, our hard work and customer centricity is demonstrated by our excellent rating on Trustpilot. We offer a range award-winning, secure FSCS protected savings accounts with competitive interest rates for individuals and businesses alike. Recognise Bank is authorised by the Prudential Regulatory Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulatory Authority (PRA). Our eligible saving products are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 for individuals and businesses and £170,000 for joint accounts. We also offer a range of specialist lending products, and we aim to be as flexible as possible with all of our offerings and services, no matter what your business needs. It’s why our customers, brokers and partners love working with us.
Contact info
6a Austin Friars, EC2N 2HA, London, United Kingdom
- 0345 872 7888
- support@recognisesavings.co.uk
- recognisebank.co.uk
4.7
Excellent
870 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience so far and site easy…
Great experience so far and site easy to navigate
30 June 2026
Reply from Recognise Bank
Hi, thank you for taking the time to provide your feedback. We're pleased to hear you've had a great experience so far and found our website easy to navigate. We appreciate you sharing your experience.
Easy, straightforward reinvestment
Easy, straightforward reinvestment with competitive saving rates
26 June 2026
Reply from Recognise Bank
HI Philip, thank you for taking the time to provide your feedback. We're pleased to hear that you found the reinvestment process easy and straightforward, and that our savings rates were competitive.
Investment with Recognise Bank
My experience with Recognise Bank during the past 3 years has been exemplanary and very helpful staff and hence continuing to further with them at premium good value interest rates.
I can recommend them.
30 June 2026
Reply from Recognise Bank
Hi, thank you for taking the time to provide your positive feedback. We're delighted to hear that you've had such a positive experience with Recognise Bank over the past three years and that our helpful team has supported you throughout. We're also pleased that you've chosen to continue saving with us and appreciate your recommendation.
Very helpful staff service on telephone…
Very helpful staff service on telephone actual real person conversation
29 June 2026
Reply from Recognise Bank
Hi, thank you for taking the time to provide your feedback. We're delighted to hear that you found our team helpful and appreciated being able to speak directly with a member of staff over the phone.
All progressed as it should have and…
All progressed as it should have and was confirmed very promptly.
26 June 2026
Reply from Recognise Bank
Hi, thank you for taking the time to provide your feedback. We're pleased to hear that everything progressed as expected and that the process was confirmed promptly.
Being able to phone and quite quickly…
Being able to phone and quite quickly speak to a human. Very helpful operators. Very easy to transfer money from my bank, and Recognise immediately let you know you've deposited money by message and email. The rate is good too!
30 June 2026
Reply from Recognise Bank
Hi Sarah, thank you for taking the time to provide your feedback. We're delighted to hear that you found it easy to speak with a member of our team, that they were helpful, and that the process of transferring funds was straightforward. We're also pleased that our deposit notifications and savings rates met your expectations.
Thank you for choosing Recognise Bank.
Ease of setting up new account
Ease of setting up new account with great communication and best interest rate on market offering monthly interest payments - am very pleased with product and look forward to continued high quality service
23 June 2026
Reply from Recognise Bank
Hi Anthony, thank you for taking the time to provide your feedback. We're delighted to hear that you found opening your account straightforward, appreciated our communication throughout the process, and are pleased with your savings account and monthly interest payments.
We look forward to continuing to provide you with a high standard of service.
Reply from Recognise Bank
Hi John, thank you for taking the time to provide your feedback. We're pleased to hear that you found opening your account easy and that you were happy with the interest rate offered. We appreciate you sharing your experience.
Security levels are very good.
Security levels are very good without hindering the overall experience of using the app and setting up an account.
Look forward to using the bank in the future.
26 June 2026
Reply from Recognise Bank
Hi Paul, thank you for your review. We're pleased to hear that you found our account secure and you had a good experience. We really appreciate your feedback.
Reply from Recognise Bank
Hi, thank you for taking the time to provide your feedback. We appreciate your comment and are always keen to understand what matters most to our customers. Feedback like yours helps us continue to improve our services.
Very easy to open account
Very easy to open account, notifications of deposits arrived very quickly
12 June 2026
Reply from Recognise Bank
Hi Pete, thank you for your review. We're glad to hear that you found our account easy to open and our notifications were very prompt. We really appreciate your feedback.
so far so good but early days
gave four stars as it was pretty straight forward to set up.
not been with them for a month yet so cannot comment on the bank and savings account to early yet
26 June 2026
Reply from Recognise Bank
Hi Paul, thank you for your review. We're pleased to hear that you found our account opening process straightforward. We really appreciate your feedback.
Easy to open and a great rate of 4.85%…
Easy to open and a great rate of 4.85% for 1 year. Really pleased and wouldn't hesitate to save with them again.
26 June 2026
Reply from Recognise Bank
Hi Mike, thank you for your review. We're pleased to hear that you found our account easy to open.
Reply from Recognise Bank
Hi Paul, thank you for your review. We're pleased to hear that you found our website easy to use.
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you experienced very good communication throughout the account opening process.
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our service excellent.
Quick and easy sign up.
Quick, simple and easy to sign up. Notified every time a deposit is made (within minutes).
4 June 2026
Reply from Recognise Bank
Hi John, thank you for your review. We're glad to hear that you found our account easy to open.
Easy to open and operate
26 June 2026
Reply from Recognise Bank
Hi, thank you for your review. We're pleased to hear that you found our account easy to open and operate.
Reply from Recognise Bank
Hi, thank you for review. We're pleased to hear that you found our account easy to set up.
Activating the account was a…nightmare.
Activating the account was a nightmare.The system would not accept anything that was fed into it!However the member of staff managed to sort it out for us,otherwise I would have asked for a full refund.Spending half a day on the task was ridiculous.
12 June 2026
Reply from Recognise Bank
Hi Mr Collins, thank you for your review. We are sorry to hear that you experienced such difficulties when attempting to activate your account and are happy to hear we were able to resolve the problem. We really appreciate your feedback as it helps us make our products and service better. If there’s anything further we can do to assist, please don’t hesitate to contact a member of our team, who will be happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.