Happy with the service I received. Phone as described and arrived quickly in great packaging with a sweet treat 🙂. Taken a star off for the website, as I feel this wasn't clear in looking at specific... See more
Company replied
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Review summary
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Ordered online and, of course, you never know whether their opinion of condition matches yours. Phone arrived quickly, really well packaged and thoughtfully presented. Phone (Samsung Galaxy A34 5G) co... See more
Company replied
The phone descriptions were clear and explained what their specifications were with images that were like the devices. The site didnt seem to push unwanted items forward which can be confusing. Devi... See more
I like the proactive approach I did not like difference in prices but you honoured the sale when I returned my Google mobile to yourselves . I liked that you sent secure packaging and using a QR cod... See more
Company replied
Company details
- Cell Phone Store
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Accessories Wholesaler
- Electronics Company
- Electronics Store
Written by the company
Reboxed® is a better more sustainable way to upgrade your tech
Contact info
London, United Kingdom
- support@reboxed.co
- reboxed.co
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was great
The service was great, Rachelle was very helpful and the phone is in great condition, definitely would recommend and would use again.
13 May 2026
Unprompted review
Be Aware of Problems
Ordered an iPhone with a new case. Both were marked as delivered. Only the case had arrived. Spoke to their customer service and they confirmed that they didn't actually have the phone in stock, so it hadn't been sent and they couldn't fulfil the full order. I said no problem, because these things happen. However, they have refunded a total of £34.59 and I can confirm the phone cost a lot more than that. I have tried to get hold of customer service and they now seem to be dodging me. Fortunately, I paid via a payment plan through Klarna so I've had to report the situation to them so I'm not left having to pay for something that I've not received because it was never sent. I've now bought a refurbed phone from Amazon instead.
EDIT : Its taken a few days, but the full refund for the whole order came through today. All settled and I don't have to worry about paying off two phones when I only have one. Customer Service came through in the end.
11 May 2026
Unprompted review
Reply from Reboxed®
Hi Angeline,
We’re really sorry to hear about your experience. You’re absolutely right that if we were unable to fulfil the phone order due to stock availability, this should have been communicated much more clearly.
Having checked this further, we can see ongoing back and forth communication with our support team, with the latest message sent at 3:30pm yesterday. Please could you double check your inbox and junk/spam folders for this email.
Please rest assured this is not the level of service we aim to provide. A member of our support team is reviewing this matter as a priority.
We’re very sorry again for the inconvenience caused and appreciate you taking the time to leave your feedback.
Best wishes,
Reboxed Customer Experience Team 🌍
It was excellent!
My experience went great because they provided me with excellent customer service as well as the quality of the device. Especially for the price it is impeccable. I also had quite a lot of queries regarding it and they tended to all those without making me wait too long. I would definitely recommend and use Reboxed again!
30 April 2026
Damp warning after 3 days
Damp warning after 3 days, couldn't charge phone and had buy a Q pad. Contacted yourselves, usual if it continues contact us again. Did so and was told your not able to do anything. Very disappointed, response should have been "send it back to us, we'll send you a replacement, sorry for the inconvenience ".
1 January 2026
Unprompted review
Reply from Reboxed®
Hi Gary,
We’re really sorry to hear about your experience and completely understand your frustration.
Having looked into this further, it appears that your emails were responded to by AI when this should not have been the case, and we’re very sorry for the incorrect information that was provided as a result. A member of our support team should already have reached out directly, so please check for an email from support@reboxed.co in your inbox.
Your comments have been shared with the team as we continue to improve both our customer service and aftercare process. Thank you for taking the time to leave your feedback.
Best wishes,
Reboxed Customer Experience Team 🌍
Good customer service
Good customer service, but not sure about the condition description
28 November 2025
The after care was very good
The after care was very good, but I was a little concerned about the first replacement, whether it was the same phone or a different phone.
1 April 2026
Unprompted review
i bought 2 phone reboxed samsung s23…
i bought 2 phone reboxed samsung s23 and 24plus
i never add any issue with the phone
the phones are very clean
29 April 2026
Returning customer.
I've used Reboxed for years for mine and my kids phones. Never had any issues, phones are always as described, delivered quickly and in full working order. Highly recommended.
29 April 2026
Received great service from Rachelle!
Received great service from Rachelle!, responded timeously and assisted with what I needed
9 May 2026
Unprompted review
Yup very happy
28 April 2026
Very pleased with my purchase
Very pleased with my purchase. Communication was good. Proper courier used - not Evri. The phone is in really good condition and have had no problems with it so far - plus saved myself about £400 from buying new.
27 April 2026
Amazing cant fault reboxed
The phone was classed as good condition, but I couldn't find one mark on it. Excellent condition, very good price, and next-day delivery.
29 April 2026
worst experience
worst, i ordered one refurbished phone, they took nearly about two weeks to send me. when i got that phone, sim card slot was not working, and when i returned it, they took another 2 weeks to check that phone and proceed my return and refund my money back. shitty service
5 June 2025
Reply from Reboxed®
Hi Abinash,
We’re really sorry to hear about your experience. Waiting that long for delivery and then receiving a device with a faulty SIM card slot is absolutely not the standard we aim for at Reboxed.
We also understand how frustrating the delays with the return inspection and refund process must have been. Your feedback has been shared with our operations team as we’re continuously working to improve both our quality checks and turnaround times.
We sincerely apologise for the inconvenience caused and appreciate you taking the time to leave your feedback.
Best wishes,
Reboxed Customer Experience Team 🌍
They were responsive despite setbacks…
They were responsive despite setbacks in delivery, Rachelle was helpful especially. Overall a good project for the planet.
7 May 2026
Unprompted review
Excellent service
Fast delivery & good price. This is now the second phone I ordered. Phone was in superb condition and battery life is great, too.
27 April 2026
Scam
This site is completely worthless. I ordered a phone and wanted to cancel because of some problems. They told me to refuse the parcel, which I did when it was delivered. The tracking info clearly states it was delivered to the merchant. Now they claim they can’t issue a refund because DPD lost the parcel, even though the service used was Royal Mail. It seems they are lying to claim insurance and are also keeping the phone. Never use this company.
27 April 2026
Great customer service by RACHELLE
5 May 2026
Unprompted review
Rachelle I am sorry this didn’t happen…
Rachelle I am sorry this didn’t happen this time I bought my iPhone 11pro max from Reboxed and it has worked well I just thought to upgrade maybe in a couple more months I can get my iPhone 13 this iPhones has worked wonderfully I don’t regret buying from you and your help with this issue has been great thank you
1 May 2026
Unprompted review
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