Moved from BT who were painful beyond the limits of human endurance and couldn't fix my issues. This was an absolutely opposite experience. Really prompt, superb customer service (imagine being able t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had some issues with getting my copper line connection up and running when I moved into my house. I chose Rebel based on other reviews mentioning how good the support was. I'm glad I did... See more
Company replied
I have had to contact Rebel due to changing banks, dates of direct debit changes and addresses and every time I contact them everything is done immediately with no fuss whatsoever! Their communication... See more
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Wow! Actual humans who actually respond! Having gone all around the houses with EE, I looked up Rebel internet. I got my installation pack very quickly and Dhivya has been emailing me, checking on me,... See more
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Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Rebel delivers Wi-Fi that actually works. Fair pricing. Customers first. Its not hard to see how Rebel is revolutionising home internet in the UK. Built for customers who experience Wi-Fi woes, are frustrated with the unfair pricing tactics of the Big Broadband providers, or are looking for something better. Rebel provides home Wi-Fi, broadband, and home phone services and is available to 29.5 million customers throughout the UK.
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- support@rebelinternet.uk
- rebelinternet.uk
4.5
Excellent
879 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to set up.
26 December 2025
Reply from Rebel Internet
Hi Julie, Thank you for your review! We’re delighted to hear that setting up your Rebel connection was easy and hassle-free. Our goal is to make the process as simple as possible, so it’s great to know we’ve achieved that for you. If you ever need any assistance or have questions, our support team is always here to help. Enjoy your seamless connection!
Thanks
Dhivya
Rebel HQ
We have to keep rebooting,as it…
We have to keep rebooting,as it disconnects our devices and wont let us connect unless we reboot the router
19 December 2025
Reply from Rebel Internet
Hi Damien,
Thank you for letting us know about the issue you’re experiencing. We’re sorry to hear that your devices keep disconnecting and that you need to reboot the router frequently, that's definitely not the experience we want for our customers. Our team would love to help resolve this for you. We will directly get in touch with you on your registered email address so we can run some checks and ensure your connection stays stable without constant reboots. Thank you for bringing this to our attention. We'll do everything we can to get this sorted quickly.
Thanks
Dhivya
Rebel HQ
Happy to recommend
I have had Rebel for about 10 months now and I am writing this review on the back of the first real problem I have had with them.
At the very first contact, I asked them to anticipate the shipment of my router and delay the installation, due to needing to coordinate moving and travelling. They obliged, no question asked.
Then, last sunday my network started acting up. None of our devices could connect. I booked a phone call with the customer service for the next day at 10am and the offered a solution. Alas, the solution did not work, so later in the day I had another phone call, which ended up in the shipment of a replacement router. The new router arrived on the next working day, but unfortunately I still could not see a problem. I booked a third call, during which a solution was delivered within about 20 seconds (the new router had not been linked to my account).
I am overall very positively impressed with Rebel and their customer service. I had a definite solution to my problem within about 48 hours of the initial flagging it up and all of this happened at Christmastime!
The only space where I see some room for improvement is to have a small team manning the customer service desk on Sundays. That would make them really stand out amongst competition. But even like this it worked very well for me and I am happy to recommend them
23 December 2025
Unprompted review
Reply from Rebel Internet
Hello,
Thank you so much for taking the time to share your experience with Rebel! We’re delighted to hear that, even during the busy Christmas period, our team was able to resolve your issue within 48 hours and keep things moving smoothly. We truly appreciate your kind words about our customer service and flexibility during your initial setup – it’s great to know that these efforts made a positive difference for you. Your suggestion about having a small team available on Sundays is very valuable. We’re always looking for ways to improve, and feedback like yours helps us shape the future of our service. Thank you again for recommending Rebel – we’re thrilled to have you as part of the Rebel family!
Best regards,
Dhivya
Rebel HQ
Use a trusted provider instead
I was two days outside of my cooling off period and they decided it'd be reasonable to sting me with a bill (a third of the total contract value for less than half a month's usage). They then tried to go back on this and ask me for even more money.
I'd avoid them like the plague, they used the same network as BT and BT we're less than half the price with the exact same service.
19 December 2025
Unprompted review
Reply from Rebel Internet
Hi Zac,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. At Rebel, we aim to be transparent and fair with our policies, and it’s clear we didn’t meet your expectations here. We’d love the opportunity to review this further and make things right where possible. Please reach out to us directly at support@rebelinternet.com via our customer care team or Could you please share your contact information with us? This will help us reach out directly and resolve any issues as quickly as possible. While we understand pricing is an important factor, our goal is to provide exceptional service, reliable connectivity, and dedicated support that delivers real value for our customers. Your feedback helps us improve, and we appreciate you bringing this to our attention.
Best Regards,
Dhivya
Rebel HQ
Great service
Great service, easy to install. It's a bit expensive however is worth it.
14 November 2025
Reply from Rebel Internet
Hi Walter,
Thank you for your feedback! We’re delighted to hear that you found our service great and easy to install. While we understand our pricing may feel higher, it reflects the quality, reliability, and customer support we’re proud to deliver. We’re thrilled you feel it’s worth it! We're always here if you need any assistance.
Best Regards,
Dhivya
Rebel HQ
Excellent value and outstanding customer care
Very happy with every aspect of the rebel service. Customer care is outstanding.
16 December 2025
Unprompted review
Reply from Rebel Internet
Hi Kate,
Thank you for your kind words! We’re thrilled to hear you’re happy with every aspect of our service and that our customer care team delivered outstanding support. We’re always here if you need us!
Best Regards,
Dhivya
Rebel HQ
Recently swapped from BT to rebel and I…
Recently swapped from BT to rebel and I couldn't be happier!
I love how the whole system is controlled through the app so it makes it much easier to isolate users and devices on the network
19 December 2025
Unprompted review
Reply from Rebel Internet
Hi Ben,
Thank you for sharing your experience! We’re thrilled to hear that switching from BT to Rebel has been such a positive change for you. Our app is designed to make managing your network simple and convenient, so it’s great to know you’re enjoying that feature. Welcome to the Rebel family – we’re here to keep you connected and in control! If you ever need assistance, don’t hesitate to reach out.
Best Regards,
Dhivya
Rebel HQ
Had an issue with my new fibre and got…
Had an issue with my new fibre and got in contact and a person called Niviya got in contact and couldn’t be more helpful. Cam honestly say since a switched over to rebel I’ve realised I’ll be with them as long I’ve got internet. Great internet and very very helpful staff
17 December 2025
Unprompted review
Reply from Rebel Internet
Hi Martin,
Thank you so much for your kind words! We’re delighted to hear that Niviya was able to assist you and make the process smooth and stress-free. It’s fantastic to know that your new fibre connection is working well and that you’re happy with the service. Your feedback means the world to us – we strive to provide great internet and exceptional support, and it’s wonderful to see that reflected in your experience. Welcome to the Rebel family, and we look forward to keeping you connected for many years to come! If you ever need anything, we’re just a message away.
Dhivya
Rebel HQ
David! A Perfect Example Of A Ambassador For A Company.
David!
You did it🙏🎉🙌💪🤠👍😉
Your proactive above and beyond focused on making sure your new client was going to be impressed and through your incredible talent you have got a friend of Rebel for life.
After contacting Rebel 2days ago, Kevin who was great asked for details of the situation, I simply told him the King of internets discovery that decades of zero-intermittent signal was Bridge Connection Failure remedy, you forwarded to me in an email so I had proof there was a serious issue and that we were Blessed that a young man from Open Reach was like superman, he flew in and like a whirlwind checked the loft, outside and could not find anything, so he went on FB contacted a colleague that actually worked on this house and others on the street 30 years ago, he told Ryan what to do, cut off the wires that was no use and leave one, this approximately double the MBs and Quadrupled the upload speed& more importantly CONNECTED THE BRIDGE CONNECTION YOU FOUND🎉
Ryan is cut from the same cloth as yourself and couldn’t have been more polite, knowable,proactive and was determined to fix this.
My gut was right the Rebel Alliance is exactly what they say they are, out to make some money obviously as they have to pay their very hard to come by, I can imagine the giant corporations will be thrown £ at putting you out the game, but don’t give up, promote yourselves via YouTube sources that people trust and don’t hide the lies the mainstream media are quite happy to do, these YouTubers will be willing I’m confident to promote your proactive extremely well priced great signal service as it’s what the world needs people looking out for each other a thing that is long overdue.
David you told me from the start we look after our customers and want them to have the best product and a family of the Rebel Alliance to give the greedy corporate giants that would rather make up any excuse under the sun, rather than be proactive and you found out what the problem was very quickly.
We have a solid signal the bridge is built mins before me nice arrived here and the war between a downloading an update that used to interfere with the signal, means the Claymores can be put away and everyone can live in peace happily ever after🙏🕊️🙌🎉💪🤠👍😉 yehaa!!!
Elohim Bless your family and friends
& Long Live The Rebel Alliance ⚔️
29 August 2025
Reply from Rebel Internet
Hi Ken,
Wow – what an amazing story! Thank you so much for taking the time to share your experience in such detail. We’re delighted to hear that Kevin and David were able to identify the issue quickly and that Ryan went above and beyond to ensure everything was fixed properly.
Your feedback perfectly reflects what Rebel stands for – being proactive, transparent, and committed to delivering the best possible service for our customers. We’re thrilled that your connection is now solid and performing better than ever!
We truly appreciate your kind words and encouragement. Your suggestion about promoting through trusted platforms is fantastic, and we’ll definitely take that on board as we continue to grow and challenge the status quo.
Thank you for being part of the Rebel Alliance – we’re proud to have you with us! If you ever need anything, we’re just a message away.
Dhivya
Rebel HQ
Seems pretty solid to me
Seems pretty solid to me. I'm glad I'm not giving my money to Virgin anymore.
12 December 2025
Reply from Rebel Internet
Thank you so much for sharing that! We’re so glad to hear you’re happy with the service and feeling confident about your choice. It means a lot to us that you’re part of the Rebel family—and we’ll keep working hard to make sure you never look back!
If you ever need anything, we’re just a message away!!
Kristi, Rebel HQ
I truly cant reccomend Rebel enough
I truly cant reccomend Rebel enough! The internet and prices are awesome.. but their customer service is the best ive received in years!! For me personally Dhivya at Rebel HQ has been so amazingly helpful in a very busy time of year (less than a week until xmas!) Nothing has been too much trouble and very easy to understand
19 December 2025
Unprompted review
Reply from Rebel Internet
Wow, thank you so much for this amazing feedback! We’re thrilled to hear that you’re loving both the internet and the prices—and especially that our customer service stood out for you. Dhivya will be so happy to know she made things easier for you during such a busy time of year.
We truly appreciate your recommendation and your kind words. If you ever need anything, we’re always happy to help!
Wishing you a wonderful Christmas and a fantastic New Year!
Kristi, Rebel HQ
Reply from Rebel Internet
Thank you so much for your kind words! We’re thrilled to hear you found our service and communication first class. It truly means a lot to us. If there’s ever anything more we can do for you, please don’t hesitate to reach out—we’re always happy to help!
Kristi, Rebel HQ
Great service
Great service for the year contract. My router was faulty but Rebel sent a replacement quickly and a nice surprise that the payment doesn’t increase when you finish your contract. They put you on a rolling contract at the same price! Would recommend.
Good connection, speeds and never had an issue since I joined!
19 December 2025
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that your experience with Rebel has been smooth—from the quick router replacement to the great connection and speeds. Keeping your price the same after the contract is something we’re proud of, and it’s fantastic to know it makes a difference for you.
We truly appreciate your recommendation and are so glad you’ve had a hassle-free experience since joining. If you ever need anything, we’re always happy to help!
Kristi, Rebel HQ
Fast response to technical issues
Fast response by email to technical issues, resolved within 20 minutes getting the internet working again.
18 December 2025
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing this! We’re delighted to hear that your technical issue was resolved quickly and that you’re back online. Our team works hard to provide fast, reliable support, and feedback like this means the world to us. If you ever need anything else, we’re just a message away!
Kristi, Rebel HQ
Great customer service and flexibility
Easy to order services online, but what makes a real difference is if you need to call with queries you will get a quick response from someone who can help. Customer service is excellent, and the ability to have a 12 month or even rolling contract sets Rebel apart from others.
17 December 2025
Unprompted review
Reply from Rebel Internet
Hi Justin!!
Thank you so much for your kind words! We’re thrilled to hear ordering online was easy and that our customer service stood out. Flexibility with 12-month or rolling contracts is something we’re proud to offer, so it’s great to know that makes a difference for you.
If you need anything else, we’re always happy to help!!
Kristi, Rebel HQ
Reliable customer support
Reliable customer support. Shout out to Toby
16 December 2025
Unprompted review
Reply from Rebel Internet
Thank you so much for your kind words! We’re delighted to hear that you found our customer support reliable. Toby will be thrilled to know his efforts made a difference for you. We truly appreciate you taking the time to share this feedback!
Happy Holidays!
Kristi, Rebel HQ
INCREDIBLE, Gary was a star!
What can I say! Finally an internet provider that works! Also managed by incredible staff - my bill had a mix up and life got in the way, Gary went above and beyond not only to put my promise to pay plan in place but also to get me up and running instantly without having to wait till the “paid in full” day to be reconnected. This allowed me and my family to enjoy Christmas that but extra without the stress of coming up with the money instantly! Not only was it easy to get in touch with customer services, they were able to get Gary to contact me directly to sort it all instantly! All this aside I had a seperate issue too with my box coming out the wall, the engineer was sent out the next working day and completed the task to high satisfaction and was so polite and really represented the company positively! Overall I’m glad I found this company have been with them for almost a year and I wouldn’t change it for a thing!
16 December 2025
Unprompted review
Reply from Rebel Internet
Wow, Bethany, thank you so much for taking the time to leave such a thoughtful and joyful review! We’re thrilled to hear that Gary’s support made such a difference for you. We’re incredibly fortunate to have someone like Gary on our team, and it means a lot to know he was able to help. Wishing you very Merry Christmas, and thank you again for sharing such positive feedback!
Kristi, Rebel HQ
Rebel are making Broadband fast
Rebel are making Broadband fast, low-cost, and easy. Online communication works very well because there are people who reply quickly. I recommend using Rebel.
16 December 2025
Unprompted review
Reply from Rebel Internet
Hi Miss Jennifer!! Thank you so much for sharing your experience! We’re thrilled to hear that our online support are working well for you!! Your recommendation means a lot to us!
Happy Holidays!
Kristi, Rebel HQ
I have recently joined Rebel Internet…
I have recently joined Rebel Internet coming from a large known firm.
Their customer care has been exceptional. Niviya from Rebel HQ has been assisting me throughout with a couple of teething issues due to where I live.
She has sorted everything for me, and I am extremely happy with everything.
I cannot rate rebel high enough
15 December 2025
Unprompted review
Reply from Rebel Internet
Thank you so much for sharing your experience Craig! We’re thrilled to hear that you’re happy with Rebel Internet and that Niviya was able to assist you through those initial challenges. Your kind words mean a lot to us, and we’ll be sure to pass along your appreciation to Niviya and the team.
If you ever need anything else, please don’t hesitate to reach out—we’re always happy to help!!
Kristi, Rebel HQ
Not a great wifi provider.
Not a great wifi provider.
Unfortunately, I've had constant networking issues with this provider; some sort of DNS/routing issue occurred for a couple of months, which led to UDP access being restricted to certain hosts. Around 40% of the time there is significant latency variation, making the network unusable for online gaming.
We have frequent outages, maybe twice a week which is also quite unreasonable. The only benefit is that it is cheaper than alternatives and had a faster install time than the others. Worth noting that my area does not have fibre.
7 August 2025
Unprompted review
Reply from Rebel Internet
Hi Sam!
Thank you so much for taking the time to leave us a review and give us the opportunity to make things right. If you could kindly share your contact details with me, we’ll get straight to work to ensure your service is performing exactly as it should.
Hope to hear from you soon, and thank you again for reaching out!
Kristi, Rebel HQ
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