Rearo Reviews 

1,892
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and knowledgeable, making interactions pleasant and productive. Many appreciate the excellent product selection and quality, with some noting that items were even cut to size for convenience. The overall service, from ordering to communication, is frequently highlighted as outstanding, ensuring a smooth and straightforward process. However, some people mentioned that deliveries occasionally took longer than expected, with a few experiencing waits of up to ten working days for their orders.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Product

Customers generally report positive experiences with the product, highlighting its high standard and quality.... See more

Service

Customers consistently note positive experiences with service, describing it as smooth, straightforward, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the friendly, helpful, and professional... See more

Order

Reviewers highlight positive aspects of order, with many customers reporting that the ordering process is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at Rearo Glasgow are terrific. Helpful, knowledgeable and patient they clearly explained to a novice like me how to successfully install ceiling cladding, worktops, splashbacks, floor tiles... See more

Rated 5 out of 5 stars

Found a splashback online which we thought would look well in the new kitchen. The option was there to order a free sample which we did. Arrived quickly but was not really a suitable match. However, w... See more

Rated 5 out of 5 stars

We're giving our shower room a refresh & wanted wetwall to match what's already in the shower enclosure. Really easy ordering system. The only issue was that it took the full 10 working days for... See more

Rated 5 out of 5 stars

Ordered shower wall panels, from start to finish communication was excellent. The panels arrived damaged and were no longer in stock. Jordan in Aberdeen went out of his way to help source alternati... See more


Company details

  1. Bathroom Remodeler

Information provided by various external sources

Rearo has been innovating quality bathroom and kitchen products since 1991. Manufacturing from our 60,000 sq ft facility in Glasgow, our team of highly skilled craftsmen create first class products for both the domestic and commercial markets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(1,892)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing and reliable company

Probably one of the vest company's I had the pleasure to deal with lately. The lady in the office, I think her name was Sophie was amazing. She rearrange my order so I got it quicker and kept me informed every step of the way. Even calling me on the day to let me know their driver had gone sick but my delivery is still coming. There products were really good also. Definitely will use again in the future

3 September 2024
Rated 1 out of 5 stars

Really poor

Really poor. Order not placed correctly. Builder lost 3-4 days work as a result of broken promises and assurances of stock arriving on several different days. No compensation given. Happy with product but very, very poor customer service.

25 August 2024
Rearo logo

Reply from Rearo

Hi Gordon,

Thank you for taking the time to leave a review.

We appreciate all forms of feedback, and we are sorry to hear that you are not fully satisfied with our service.

You have provided valuable feedback that we will take onboard so that we can continuously make improvements to our service.

Best regards,

The Rearo Team

Rated 5 out of 5 stars

Better value and quality

I was looking at buying 2 x 3 metre lengths of a well known DIY suppliers, cheap kitchen worktop and then I'd needed to work out how I would get it to my property. Because Rearos worktops are 4.2 metres I only needed one length. Rearo supplied/ dellvered a longer, higher quality product and splash back for less than the 2 I was considering. Now installed, the worktop and back look really nice.

11 August 2024
Rated 5 out of 5 stars

Hats off to Darryl

Darryl was very professional and great to know he was organising everything in the background without a secondary chase up if they had done what your requirements were

4 August 2024
Rated 5 out of 5 stars

Perfect match

Struggled to find some upstands with the name shade as the kitchen bench rearo came to the rescue. Perfect match and it looks so much better. Great communication and delivery driver was lovely

30 July 2024
Rated 5 out of 5 stars

Exceptional Service.

I would like to express my sincere gratitude to Sophie, Fiona, Dean, a valued members of your staff.
Each of them provided invaluable assistance, and I am truly grateful for their exceptional service.
In any business, customer support plays a pivotal role in driving growth, and the team exceeded my expectations.
I kindly request that you acknowledge their dedication to providing outstanding customer support

31 July 2024
Rated 5 out of 5 stars

I have been dealing with Kieran for the…

I have been dealing with Kieran for the last few months.Had a delay in getting kitchen fitted also I don’t know how often I changed my mind he was so patient and so lovely to deal with.Also the quality of products are 1 of the best.I will definately be a returning customer.Thank you so much Kieran for all your help you are a credit to Rearo.

16 July 2024

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