I booked this company to make an important delivery of a motorbike as I was due to go touring in euroope The order was cancelled by them even though I had paid in full, they said the bike was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I would give RealSelf 5 stars because it’s been INSTRUMENTAL in my cosmetic surgery journey! It’s informed my research and given me a sense of community! I just wish we could edit posts for typ... See more
Company replied
Real Self is accurate. These reviews come from fellow cosmetic patients. Some of us have had re-construction after disfiguring accidents, and our treatments are not frivolous. Others want to look as j... See more
Company replied
RealSelf is a vital source for me when looking into plastic surgery and cosmetic procedures. My only complaint is I wish the site was a little more user-friendly. When reading reviews and going back t... See more
Company replied
Company details
Written by the company
RealSelf is the largest, most trusted online resource for people wanting to learn about plastic surgery and other cosmetic procedures—and connect with top doctors and aesthetic providers. Wherever you are on your aesthetic journey, we’re here to guide and empower you along the way.
Contact info
92 Lenora Street #196, 98121, Seattle, United States
- contactus@realself.com
- realself.com
3.6
Average
334 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Informed Decision Making
I was able to find out information about procedure that I am interested in. I like seeing doctor and procedure reviews by real patients. It is informative in helping me make a decision.
5 September 2024
Reply from RealSelf
Thank you for your positive feedback, and for being part of the RealSelf community! We’re delighted to hear that our platform was useful in your research process. We understand how impactful real patient reviews can be in making informed decisions, and we're pleased to offer a space for community members to share their experiences.
Poor privacy practices
Poor privacy practices, you are forced into cookies. Further I have no trust in the platform
28 August 2024
Reply from RealSelf
Thank you for sharing your concerns.
You have the option to opt-out of cookies, and we have instructions at the bottom of our Cookie Policy here: https://www.realself.com/real_self_cookie_policy.html
We hope this helps, and please reach out if we can assist with anything further.
Real Experiences Shared for Real People!
Appreciate the help with making my review Verified. Just hope there is an easier way to edit the initial content, moving forward. Just once.
27 August 2024
Reply from RealSelf
Thank you for sharing your feedback, and for taking the time to post your experience in the community. At this time, our team does need to assist with making edits to published reviews. However, we do understand that this would be a helpful feature for our community members, and we hope we can make it a reality soon. In the meantime, we would be more than happy to help you with any changes you would like to make.
I have to connect each time
I have to connect each time, I don’t like it. Lots of good info.
25 August 2024
Reply from RealSelf
Thanks for your feedback. We're happy to hear that the information on the site was helpful.
We sent you an email about logging into your account. Please get back to us when you can and we'll be glad to help you fix any issues.
Best site ever for plastic surgery
Best site ever for plastic surgery. Before and after pictures galore!
24 August 2024
Reply from RealSelf
We’re delighted to hear that you found our extensive before and after pictures to be useful. Your feedback means a lot to us and motivates us to keep providing valuable resources. Thank you!
I can get real and good opinion.
23 August 2024
Reply from RealSelf
We're thrilled to hear that the site was helpful to you! Thank you for your feedback.
Great source for plastic surgery.
29 August 2024
Reply from RealSelf
Thanks for the kind review, Tania! We appreciate you being a member of the RealSelf community.
Love that it is easy to use!
1 June 2024
Reply from RealSelf
We are grateful to be your go-to resource for plastic surgery information. Thank you!
Great website with honest reviews
Great website with honest reviews. Admin staff are amazing too. Very helpful.
16 August 2024
Reply from RealSelf
Hi Tennille! Thank you so much for your kind review. We're thrilled to hear that you found the site and our team to be helpful! Thanks for being a member of our community.
Reply from RealSelf
Thank you for your review! We're glad to hear that our content was helpful while researching procedures and doctors.
My experience would be more enjoyable…
My experience would be more enjoyable if clients who are sharing their surgical experiences would have a template of basic answers to help other be better informed of the surgeon, surgery types, country/city/ clinic, clear photos of before, during healing and post op. Especially to see updated images post op of scaring. As most people are concerned with these things when using RealMe to help choose a good surgeon
21 August 2024
Reply from RealSelf
Hi Kathy! You’ll find the doctor’s name and the type of surgery listed at the top of the review page, if the reviewer has shared that information. To see the doctor's location, click on their name.
We agree before and after photos are immensely helpful when you're researching procedures! We encourage reviewers to share photos in their reviews, but some prefer to remain anonymous. You can also find over half a million patient before and after pictures in our photo galleries here: https://www.realself.com/photos
Thanks for your feedback, and we hope this helps!
Good information...and a lot that's less useful
You can find good overviews of different procedures and products, but many of the reviews are clearly fake, and RealSelf seems to have no interest in vetting them appropriately. Still, it's useful for getting a sense of what is out there and how much it might cost.
1 August 2024
Reply from RealSelf
Thanks for sharing your concerns. Ensuring that RealSelf reviews are authentic is one of our top priorities. Our moderation team is dedicated to identifying and preventing fake reviews from ever being published. The moderation process includes screening via proprietary technology and evaluation by a trained moderator. Any reviews that don't meet our guidelines are not posted.
If you have concerns about specific reviews, please reach out to contactus@realself.com
We would be more than happy to investigate further.
Reply from RealSelf
We’re glad to hear that you found the information on the site helpful. Thank you for your feedback!
A service made to take money from naive physicians, in my opinion
Enabling abusive patient behaviour and insisting that things will be « all better » if I get my credit card out and pay for their services. This service told me that when I created a physician’s profile, this was an irreversible process and I can never take down my profile again. Now that an individual is spreading lies about myself and my business, harassing me on all platforms, I was told my profile would be greatly improved if I started paying Realself for their premium services. I would not recommend to make a physician profile on this website. I would have never made a profile knowing what I know now.
They only seem to post negative physicians review until the physician agrees to pay them for premium services.
9 August 2024
Reply from RealSelf
Thank you for sharing your feedback. We understand you don’t agree with a review on our platform. However, as we conveyed to you via email, RealSelf doesn’t remove reviews simply because a doctor disagrees with what a reviewer wrote.
Like many websites, upgrading your profile unlocks additional features, like a contact form and cover photo. This does not change our policy on review removal - Doctors can never pay to remove reviews from RealSelf.
We only remove reviews if the reviewer requests it, or if the review violates our Terms of Service.
Reviews are the patient's space to express their opinion of their results and experience. While their words may be unpleasant at times (like “unprofessional” or “terrible”), it is still their opinion. We suggest resolving any differences of opinion directly with the patient. RealSelf cannot get involved as a mediator.
As a new provider on our platform, we understand that this can be frustrating, but prospective patients depend on us creating an unbiased environment to make important decisions about their medical care.
Please reach back out to our Trust & Safety team with any questions about our policies or your profile - we are here to help.
Fantastic real sharing
13 August 2024
Reply from RealSelf
Thank you for your review and for being a member of the RealSelf community!
They have a everything I need
Authentic and have ton of professional information I need
13 August 2024
Reply from RealSelf
Thank you for the kind review! We are happy to hear that you were able to find the information you needed when researching your procedure or doctor.
I Am So very happy because i did the…
I Am So very happy because i did the right thing i never been to a company name Cadogan Clinic I was amazed when I come in this wonderful building was beautiful but the out come of my operation was out stranding first class rate the Staff are Excellent you would be in good hands they will look after you i would recommend everyone to come too this lovely Clinic their work is terrific superb you will not regret it
20 August 2024
Reply from RealSelf
We're thrilled to hear that you found your provider through RealSelf! We hope your procedure and recovery went well.
If you haven’t had the chance yet, we’d love for you to share a review of your experience here: https://www.realself.com/reviews
Our community would really appreciate hearing your story!
Not trustworthy reviews
Not trustworthy reviews(since there are far less or, no pictures to support 'great' results,promotion of doctors who are praised by patients with no proof(no photos).And,most importantly 'the great escape' of top doctors who do not wish to be associated with RS. So,there is so much room for improvement. Good luck!
19 August 2024
Reply from RealSelf
Thank you for sharing your concerns. As a platform that helps consumers make confident decisions about their medical care, the authenticity of reviews is very important to us.
All reviews go through our moderation process before they're published on RealSelf. This includes the use of proprietary technology, as well as screening from our team of moderators. Reviews that don't meet our guidelines are not posted.
If you have concerns about any specific reviews, please reach out to us at contactus@realself.com. We would be more than happy to investigate further.
Too many repeat emails with the same…
Too many repeat emails with the same people that have posted before
16 August 2024
Reply from RealSelf
Hi Patricia. We're sorry to hear that you have found our emails to be repetitive. Thank you for your feedback; it helps us improve our content.
If you'd like assistance with adjusting your email preferences or if you're looking for more information on specific procedures, please email us at contactus@realself.com. We're here to help!
Reply from RealSelf
Thank you for your review! We’re glad to hear that you find our information helpful and the doctors reliable. Your trust and satisfaction are important to us.
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