RealSelf Reviews 334

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I booked this company to make an important delivery of a motorbike as I was due to go touring in euroope The order was cancelled by them even though I had paid in full, they said the bike was... See more

Company replied

Rated 4 out of 5 stars

I would give RealSelf 5 stars because it’s been INSTRUMENTAL in my cosmetic surgery journey! It’s informed my research and given me a sense of community! I just wish we could edit posts for typ... See more

Company replied

Rated 5 out of 5 stars

Real Self is accurate. These reviews come from fellow cosmetic patients. Some of us have had re-construction after disfiguring accidents, and our treatments are not frivolous. Others want to look as j... See more

Company replied

Rated 4 out of 5 stars

RealSelf is a vital source for me when looking into plastic surgery and cosmetic procedures. My only complaint is I wish the site was a little more user-friendly. When reading reviews and going back t... See more

Company replied

Company details

  1. Review Site

Written by the company

RealSelf is the largest, most trusted online resource for people wanting to learn about plastic surgery and other cosmetic procedures—and connect with top doctors and aesthetic providers. Wherever you are on your aesthetic journey, we’re here to guide and empower you along the way.


Contact info

3.6

Average

TrustScore 3.5 out of 5

334 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I had so many questions and concerns…

I had so many questions and concerns about the surgery which I asked all to Dr. Tok and she answered all of them one by one without any hesitation. She was very kind and patient with me which made me feel cared and understood. I also could reach her any time after the surgery which is also a very helping aspect. Overall the experience was very relaxed. It is now 10 days after the surgery and I feel great!

12 December 2024
Rated 5 out of 5 stars

Realself helps you make an informed…

Realself helps you make an informed decision around surgery by helping patients share stories, understand better how procedures work - step by step - how to choose a surgeon, what to expect, the exact costs, the pros and cons etc. It's invaluable in a field that is quite opaque and where people feel more comfortable sharing things anonymously.

9 December 2024
Rated 3 out of 5 stars

Every time I tried to access the page…

Every time I tried to access the page to look up surgeons, it wouldn’t load. When it finally did load, it took me to another page I didn’t specify. It’s only when using this website. So I took it into my own hands to find surgeons on my own.

1 December 2024
Rated 2 out of 5 stars
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Reply from RealSelf

Thank you for sharing your experience, Nancy. We are sorry to hear that writing a review was difficult.

The review form has a step-by-step prompt to help you share your story. This includes adding things like photos, ratings and other content that helps others make a confident decision about their cosmetic treatments.

Please reach out to us at contactus@realself.com, to let us know if you had any specific issues or concerns while submitting your review. We value your feedback and we're here to help.

Rated 1 out of 5 stars

Skip the chemical peel

The chemical peel is about as deep as using rentin-a. Mild peeling. No change in fine lines, unevenness, pore size or healthy looking skin. A waste of 500. See a real dermatologist if you want results. I sent a letter about my unhappiness and they did not respond.

12 November 2024
Rated 5 out of 5 stars
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Reply from RealSelf

Thank you so much for the five star review! We are thrilled to hear that the site has been easy to navigate while researching your procedures. Thank you for being a member of our community!

Rated 5 out of 5 stars
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Reply from RealSelf

Hi Lorena! Thank you so much for your kind review of our customer service. We appreciate that you are a member of the RealSelf community!

Rated 5 out of 5 stars

Easy to review

Very easy to write a review and have it posted.

23 October 2024
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Reply from RealSelf

We are so glad to hear that the review process was easy for you. Thank you for sharing your experience with our community!

Rated 4 out of 5 stars

Easy to navigate

Easy to find specific reviews or specific doctors. Easy to sent messages and the notification sent to your email are great.

24 October 2024
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Reply from RealSelf

Thank you for your kind review. We are thrilled to hear that you find the site helpful and easy to use!

Rated 2 out of 5 stars

All comments must be positive, or else

They remove constructive criticism which isn't realistic. Some of the "afters" need revisions and they'll never know. Also, RealSelf shouldn't bother posting stories with zero or 1 photo.

24 October 2024
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Reply from RealSelf

We appreciate your feedback, Lizzy. Our goal is to create a safe space for our members to share their stories. For this reason, we ask that comments are supportive. We understand that you may have your own opinions about someone’s appearance, but when a community member is happy with their results, suggesting a revision is not helpful or supportive.

In regards to reviews without photos, we agree that a picture can be worth a thousand words. However, since many community members prefer anonymity when discussing their procedures, we do allow reviews without photos.

If you’d like to view only reviews with photos, click the “Photos and Video” filter option on the main review page, and they’ll be filtered for you. Our photo gallery is also helpful when researching: https://www.realself.com/photos

Rated 5 out of 5 stars

If you want to find the truth about…

If you want to find the truth about Plastic Surgery , this is where to go. Plastic surgeons do not report people that have issues so everything always looks Rosie and wonderful, but it is not. I am a testament to that. This is why I finally found people like me suffering with the same issues as me

24 October 2024
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Reply from RealSelf

We're glad you were able to find a community that supports you through your experience. We wish you all the best in working through any surgical issues you've encountered.

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