Real Groove Records Reviews 

107
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast shipping times, wonderful protective packaging, and the fantastic selection of albums available. Reviewers consistently mention the excellent product quality and the amazing prices found online for their favourite records. Some people also felt that the thoughtful personal touches, like handwritten postcards and cards, added a truly special layer of care. Consumers are particularly pleased with the smooth communication, secure delivery process, and the friendly support from the team. Buyers note that orders always arrive safely on release day, making it a trustworthy and reliable independent business.

What people talk about most

Product

Reviewers express high satisfaction and appreciation regarding the product quality and variety available.... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting consistently fast and prompt... See more

Service

Clients share positive opinions on service, highlighting consistently excellent quality and a friendly,... See more

Quality

People report positive experiences with quality, noting consistently excellent standards and flawless... See more

Price

Consumers find price to be positive, highlighting competitive deals and amazing sales. Reviewers note that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Real Groove Records is exactly what an independent vinyl shop should be. Ben and Stephen deliver every order with care, precision, and a level of personal attention you just don’t get anywhere else.... See more

Company replied

Rated 5 out of 5 stars

An easy to use website, with Shop embedded for easy checkout too. Dispatch is quick with updates and tracking provided via Royal Mail. The items arrive well packaged and with a little thank you card w... See more

Rated 5 out of 5 stars

What a great name for a record shop! Knew I was in good hands and I had quality service and found a great price on a Kylie bundle. Delivery and packaging were also good so will be using in future to s... See more

Rated 5 out of 5 stars

Items arrived on day of release beautifully wrapped and with a handwritten postcard hoping I enjoy my purchase. Delivery details were well communicated and item prices were the lowest I’d seen online.... See more


Company details

  1. Record Store
  2. Music Store

Written by the company

Real Groove Records is an independent, online record store specialising in pop, musicals, divas, and classic vinyl. From iconic pop anthems to show-stopping musical theatre soundtracks, we celebrate everything camp, colourful, and inclusive. Whether you’re a vinyl collector, a pop fanatic, or a proud ally, you’ll find hand-picked records that bring the party home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

107 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(107)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick friendly delivery

Quick friendly delivery

2 June 2026
Real Groove Records logo

Reply from Real Groove Records

Hi Lynne
Thanks for taking the time to leave us a review.
Enjoy your new record and thanks for supporting our independent business,
Stephen

Rated 1 out of 5 stars
Real Groove Records logo

Reply from Real Groove Records

Hi Matthew,
We're sorry that your parcel was held up in the postal system, unfortunately delays can happen and they are out of our control.
We can see that your order has been delivered today.
We hope that you'll consider updating your review.
Thanks,
Stephen

Rated 5 out of 5 stars

Always exceptional love how they…

Always exceptional love how they present their records all in coloured tissue paper and a sticker saying Real Groove Records and a piece of card advertising the record store and writing what they are currently listening too. It’s nice how they treat their customers… I’d love a larger sticker to put on my cabinet :-)

10 May 2026
Rated 5 out of 5 stars

The very best!

I always receive excellent quality vinyl from Real Groove records.
Packaging is well done and protects my records through to delivery.
I love their selection of records too.
Thank you!

16 September 2025
Real Groove Records logo

Reply from Real Groove Records

Thanks for taking the time to leave a review.
Enjoy your new records

Rated 5 out of 5 stars

Great company!

First time customer. I bought Duran Duran’s Wedding Album’ vinyl reissue. Great price, prompt delivery and excellent communication. Thank you.

6 April 2026
Rated 5 out of 5 stars

First class online record store

Have ordered from these guys many times. Besides the competitive pricing, they’re always reliable and dispatch orders promptly. Pre-orders almost always arrive by the release date. Everything is sent with tracking and in sturdy packaging. Also friendly and quick to reply if you need to contact them via email. Great service overall!

6 May 2026
Rated 5 out of 5 stars

I really like this store

I really like this store. They often have good prices for records that aren't readily available elsewhere and package LPs very well, ensuring they arrive in great condition.

5 April 2026
Rated 5 out of 5 stars

Excellent Service with a Personal Touch

Great service from start to finish. Communication was excellent, the item was dispatched quickly, and the extra touches really made it special. The record arrived wrapped in crepe paper with a lovely message from the team — such a thoughtful detail.

31 March 2026
Rated 5 out of 5 stars

Would Buy Again

Excellent titles in stock, super speedy delivery, excellent packaging, what more can I say?

Oh yeah, the handwritten postcards with recommendations are a lovely touch too.

If you're on the fence about buying something from RGR, this is your sign to do it.

7 March 2026
Rated 5 out of 5 stars

Great service I mistakenly purchased…

Great service I mistakenly purchased the wrong colour Vinyl after a quick Email exchange this was immediately rectified within minutes ( Thank You ) My Vinyl came nicely packaged with a personalised note … great touch ! I would highly recommend

1 February 2026

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