Real Genius Reviews 

692
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and mortgage officers for their outstanding professionalism, clear explanations, and constant availability to answer all customer questions promptly. Many people emphasize that the team goes above and beyond to provide personalized support, making complex financial procedures feel completely manageable and reassuring. Some reviewers were happy with securing highly competitive loan interest rates and experiencing remarkably fast closing times. Borrowers additionally noted that the entire refinancing and home buying experience was remarkably smooth, exceptionally well-organized, and entirely stress-free from the initial consultation down to the final closing document signatures.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting exceptional professionalism, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, timely, and... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that people are consistently responsive,... See more

Response time

People report positive experiences with response time, noting that reviewers are consistently fast and... See more

Price

Customers had positive experiences with price, frequently highlighting that they secured the lowest rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pat Moore keeps his promises. He’s a mortgage broker who gets the job done while maintaining personal integrity. I greatly appreciate all the effort he and his team displayed throughout the process!... See more

Rated 5 out of 5 stars

I was able to choose any lender I wanted but chose Real Genius because the professionalism of Dylan Arnold. He answered all my questions and was available anytime I called or texted. Dylan had good... See more

Rated 5 out of 5 stars

Real Genius made my mortgage process seamless. Rod Davis stood out for the time and patience he gave at every step, clearly explaining options and answering all my questions. I truly felt supported an... See more

Rated 5 out of 5 stars

Pat was great to work with and communicated during the entire loan process. He was available and able to answer questions and resolve issues throughout the process. Process was smooth and closing wa... See more


Company details

  1. Mortgage Lender

Written by the company

We make the loan process easier and more efficient. Our world class team of experts and cutting edge technology has helped more than 50,000 people with their home lending needs


Contact info

4.9

Excellent

TrustScore 5 out of 5

692 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(692)

65 reviews in the last 12 months

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Rated 5 out of 5 stars

Repeat Customer

I've worked with Real Genius on 3 mortgages now and they always deliver. They are competitive and will go above and beyond to give you the best rates and with no delays on closings. Pat Moore made himself available to communicate with me throughout the process and via text or after business hours if I needed him. Their portal makes it easy to securely share documents and move through the process quickly. I will absolutely use them for future home purchases! Fantastic company and awesome team of folks to work with!

12 May 2023
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience working with Joel and the entire team there. They were very knowledgeable and helpful throughout the entire process. While, my personal experience caused a lot of details and paperwork, I must say they were right there to answer any questions. I was offered a competitive interest rate, and the closing costs were reasonable. I would most definitely recommend Real Genius to anyone looking for a mortgage.

8 March 2023
Unprompted review
Rated 5 out of 5 stars

The agent that helped me was super…

The agent that helped me was super helpful. He walked he through the price and was willing to answer any questions. Real Genius was able to get me a lower interest rate than what I was first offered by another company. I stitched to Real Genius real quick!

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

The excellent communication and flexibility were amazing! Mike M. was responsive and attentive. We will definitely work with them again!

12 February 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended!!

This was our first time buying a home, and we were out of our depths in a lot of ways. We started with a different lender, but their approach left us feeling ill at ease with what would easily be our biggest financial commitment to date. After speaking with a friend, he linked us with Rod at Real Genius. The difference in our experience was immediate (and refreshing). Despite our many concerns and questions throughout the process, Rod was always available to talk us through our worries - and educate us on the finer elements of the home buying experience. We ran into a few pretty significant road blocks along the way due to our lender switch, and Rod was our constant advocate. He kept us informed and on track every step of the way. We had similar experiences interacting with his colleagues at Real Genius, including James. If you want a personable lender who is willing to do everything in his power to get you the best rate and support you throughout the home buying journey, Rod is the man!

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Mike has been excellent to work with

Mike has been excellent to work with. He has done 2 mortgages for us and one refinance and has come through with flying colors on all of them. He is very timely and always communicates what’s needed in a very timely and helpful way. I would highly recommend Mike if you are looking for a home loan.

10 May 2023
Unprompted review
Rated 5 out of 5 stars

Gig made the process for my refinance possible.

My experience with Real Genius was made easy by the efforts of Gigi Depofi. His extensive background in the intricacies of the mortgage loan process gave me viable options for obtaining a refinance on my home loan. The interest rate mortgage options that he presented were much better than other companies at the time.

23 January 2023
Unprompted review
Rated 5 out of 5 stars

Good Lender, Great Team. 5* all the way!

I had the pleasure of working with Real Genius and their team of experts, including loan officer John Newton and loan processor Trey Estes, and I couldn't be more satisfied with the service they provided.

First and foremost, Real Genius offered the best-priced mortgage option in the market. John's in-depth knowledge and understanding of the mortgage industry made the entire process seamless and stress-free. He was always available to answer any questions I had and provided the most insightful and valuable market data and insights that helped me make informed decisions.

Communication was clear and concise throughout the process, and the team was always quick to respond to any inquiries I had. Their responsiveness and fast turn times ensured that the entire process was completed quickly and efficiently.

The excellent service I received was the result of the friendly and professional staff at Real Genius. They went above and beyond to ensure that I was comfortable with the mortgage process and that all my needs were met.

Overall, Real Genius, John, and Trey exceeded my expectations, and I highly recommend them to anyone in need of a mortgage lender. Their knowledge, clear communication, responsiveness, fast turn times, and excellent service make them stand out in the industry.

3 May 2023
Unprompted review
Rated 5 out of 5 stars

Easy/fast process all online👍

Easy/fast process all online.
Upload documents & docusign 24/7.

Charles Petruzzi, loan officer, excellent/courteous/knowledgeable in many options to fit my needs and abilities.

Kept me posted, staying in the loop while I proceeded thru underwriting and closing
agents.

Both underwriting and closing agents were thorough, courteous, professional and very patient with my mistakes/questions.

This is my 2nd home loan with Real Genius, start to close in 3-4 weeks.

My 1st in March 2022, was also excellent experience, start to close in 4-5 weeks.

9 April 2023
Unprompted review
Rated 5 out of 5 stars

Awesome

Real Genius and Mike Remillard made my experience the best I ever had. It was fast, easy and they explained everything. They answered all my questions and got me the best rate and the money fast. Thanks!

2 April 2023
Unprompted review
Rated 5 out of 5 stars

A very helpful company

I contacted several companies to learn about refinancing options. Trish at Real Genius stood out for her helpfulness, professionalism, and promptness. She was very helpful during the process of preparing required documentation. The process continued to go smoothly as I worked with others at Real Genius to bring it to a successful conclusion. I am grateful for their help.

8 February 2023
Unprompted review
Rated 5 out of 5 stars

I had a great experience with William…

I had a great experience with William Hutto. He helped me through the entire process and navigated me into securing a home loan as a self employed business owner. Although there were hoops to jump through- as there would be with any loan- in the end we were able to securely close on my property. I’m super thankful for his support, honestly and knowledge of the home buying process. I highly suggest him as a resource and would recommend him for anyone shopping for a home loan.

8 March 2023
Unprompted review

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