Real Foods Reviews 

4,832
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional selection of hard-to-find goods, organic items, and fresh foods available through the online shop. Consumers consistently highlight the prompt delivery times, reliable courier services, and careful handling of all their purchases. Shoppers express great satisfaction with the overall service, noting that the website is easy to navigate and orders arrive seamlessly. However, some people mentioned that packaging could occasionally fail during transit when handling heavier or bulkier orders. Reviewers noted specific issues where weaker materials caused internal bags to split open and boxes to break apart.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection of items that are... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping times and secure... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as dried fruit,... See more

Order

Reviewers highlight positive aspects of order, noting that the process is straightforward and fast. Consumers... See more

Service

Consumers find service to be exceptionally positive, praising the fast delivery times, good communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order went very smoothly, not the fastest but it was delivered from Scotland to South East England! Very well packaged, care was clearly taken. I also love that Real Foods is a long-running i... See more

Rated 5 out of 5 stars

My husband was given some pumpkin flatbreads at a pub lunch when we were on holiday in Devon. It took me a while to identify them (Olina’s) and I was delighted to find them stocked by Real Foods. They... See more

Company replied

Rated 5 out of 5 stars

ReaFoods has gradually shifted towards selling brands, away from "ingredients". But the ingredients are still there, in droves, and very high quality they are too. Deliveries work well with good comms... See more

Rated 5 out of 5 stars

I order regularly from Real Foods. It stocks good quality good value products that I can't get in our local shops. The wide range of ethically sourced, vegan and vegetarian ingredients is fantastic. I... See more

Company replied


Company details

  1. Fitness and Nutrition Service
  2. Online Food Ordering Service
  3. Pharmacy
  4. Supermarket

Information provided by various external sources

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(4,832)

85 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order via website

Easy to order via website. Good updates and info as to when shipping and delivery take place. Excellent product.

23 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us and for the kind words!

Rated 5 out of 5 stars

Good first experience

First time I've used Real Foods company, a friend recommended the pomegranate juice for quality and value for money. Best quality I've tasted and cheaper than Amazon for 6 x 946mls even with delivery charge!!! Will be ordering again in due course. Ordering was easy and delivery came within 3 days, very acceptable.

22 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review!

Rated 1 out of 5 stars

Terrible customer service

First order delayed as items out of stock. 2nd order had one item out of stock so received an email "held for 7 days". 2 weeks later still no order or further correspondence.
I contacted them and was informed they were holding as " I hadn't paid as the paypal payment hadn't 'been successful 'when I ordered ". Could they not have informed me instead of waiting 3 weeks for me to contact them asking where my order was.
I have cancelled the order and won't be shopping with Real Foods again.

21 October 2024
Unprompted review
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Reply from Real Foods

We do apologise for this mistake and for not contacting you sooner. There was a technical error with your order which caused it to escape our normal processing systems. That has been rectified and hope you might try us again.

Rated 5 out of 5 stars

Had the products i like at a good…

Had the products i like at a good price, they were short of stock but communicated well and gave me delivery options and now I've got everything i need. Will order again.

20 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us.

Rated 5 out of 5 stars

Real Food company is great.

Real Food company is very reliable and high quality of products. Customer service is very friendly, helpful and professional. I highly recommend this company.

18 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review for us, it is greatly appreciated.

Rated 5 out of 5 stars

Well packed

Well packed, on time delivery

10 October 2024
Unprompted review
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Reply from Real Foods

Thank you!

Rated 5 out of 5 stars

Exceptional Choice and Quality

Their recipes are great and it’s really easy to put the required ingredients in your basket, and only the quantity you require. Cutting down on waste in your cupboards.
Excellent range of products, that aren’t found in the major supermarkets.
Products arrive well packed, with good ‘use by’ dates.

18 October 2024
Unprompted review
Rated 4 out of 5 stars

Mixed bag

They had what I wanted, fresh, organic turmeric. Sadly a lot of what turned up was very small pieces, a nightmare to peel and pretty much guaranteed to rot if planted sadly. Some bits were great, it's just 50% of the weight wasn't great.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Good service

It always arrives promptly and is very well packaged

10 October 2024
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review!

Rated 5 out of 5 stars

Very efficient service

The items I ordered were dispatched within a couple of days and were delivered without any issues to my home. I place orders intermittently with Real Foods because they stock items that I would have difficulty finding elsewhere and I appreciate the level of service they offer.

5 October 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review, we really appreciated this. We are glad to hear you are happy with the service we provide.

Rated 1 out of 5 stars

Not happy

Not received my order after it being placed a week ago on Monday. I have tried to ring you, filled in a form on your website and emailed you with no response. The last order my ginger was mouldy. You did refund me but this is now my 3rd order and you send me an email to review you yet I haven’t even received my order!!!!!! Bb

5 October 2024
Unprompted review
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Reply from Real Foods

We do apologise for no response, unfortunately at the time of you contacting us we were closed for the weekend, we did speak to you on the Monday and arranged a redispatches of the missing order as requested.

Rated 5 out of 5 stars

Great range, easy ordering

Real Foods has a great range of produce. The ordering process is easy given the number of items there are in stock. The staff are friendly and helpful. They are excellent about advising about stock levels and provide choice of waiting to complete the order. Items arrive quickly and well-packed. Ther

20 September 2024
Unprompted review
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Reply from Real Foods

We are always happy to hear that customers enjoy the range of produce we offer and the service we provide. Thank you for taking the time to leave a review, we really appreciated it.

Rated 5 out of 5 stars

Great products, great prices, great service

Have always delivered excellent products at excellent prices. Top service that's been consistent for years. Keep it up!

25 September 2024
Unprompted review
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Reply from Real Foods

Thank you for leave a review, we really appreciate you taking the time to do this. We are glad to hear you are happy with the service we provided.

Rated 5 out of 5 stars

Would recommend

Would recommend
Top notch wines, good range of quality herbs and spices. The lemongrass and lychee kamboucha is delicious!
Everything is very well packed.

21 September 2024
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review, it is always appreciated. We are glad to hear you are happy with the products and service we provided.

Rated 4 out of 5 stars

Good customer service

My PayPal payment did not go through for some reason and I was emailed and asked to contact customer services to complete the order. It was very difficult getting through to them by phone but I eventually emailed and they called me back a couple of days later. In order to pay through PayPal I had to cancel and then resubmit my order but once payment was taken the goods were sent out the same day.
Despite there being a problem, customer service were friendly, helpful and dealt with things quickly and efficiently.

16 September 2024
Unprompted review
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Reply from Real Foods

Thank you for taking the time to leave a review with us, we really do appreciate it.

Rated 5 out of 5 stars

Good web site, good purchase

Good web site, easy to use, products clearly displayed and itemised.

10 September 2024
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave such a wonderful review, it is greatly appreciated.

Rated 5 out of 5 stars

First order and definitely not the last

First order and definitely not the last. Great communication from the team and items arrived in good condition. Hasta la vista!!

3 September 2024
Unprompted review
Real Foods logo

Reply from Real Foods

Thank you for taking the time to leave a review, it is really appreciated. We are really glad to hear you are happy with the service we provided.

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