Band Camp - Bandcamp - Bandcamp.com Reviews 

173
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were unhappy with their experience overall. Many customers reported issues with orders, including items not arriving or being lost, and a general lack of communication regarding these problems. People frequently experienced dreadful customer service, with emails going unanswered for weeks and support being unhelpful or deflecting responsibility. Some people were dissatisfied with the website, encountering problems like lost shopping carts or difficulties logging in, and found the support for these issues to be non-existent. Conversely, a small portion of people were satisfied with their purchases, noting good communication, timely delivery, and well-packed products with personal touches.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Order

Clients share negative opinions on order, with many reporting that their physical media, such as CDs and... See more

Response time

Users describe negative interactions with response times, with many reviewers reporting a complete lack of... See more

Website

Reviewers highlight ambiguous aspects of the website, with some questioning its current existence and... See more

Customer service

Consumers find customer service to be negative, with many describing it as non-existent or appalling.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Dreadful Customer Service Ordered 2 Yard Act T Shirts due for delivery on 2/1 . No tracking provided, just email saying shipped. Still not received as of 17/1 . 3 requests sent to ‘help desk’ and... See more

Rated 1 out of 5 stars

As I have much respect for the electronic music industry including the early 2nd phase from Detroit , Europe ect … The problem is now with postage !! I’m sick and tired of sellers stating “we are not... See more

Rated 1 out of 5 stars

Well they are good at charging your credit card at least. Beyond that you are pretty much persona non grata for purchases of physical media or if anything doesn't go well. LP purchased in early may '... See more

Rated 1 out of 5 stars

I’ve never had such a frustrating experience with a online store. Krunk’s Bandcamp customer communication is practically nonexistent – emails go unanswered for weeks, and when they do respond, it’s v... See more


1.9

Poor

TrustScore 2 out of 5

173 reviews

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1.9

All reviews

(173)

55 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam

Scam, 6 weeks of my order, still nothing, no reply to my emails, unsure whether I can get my money back. Shame on them

12 November 2024
Unprompted review
Rated 1 out of 5 stars

Payed for Pro so I could batch upload

Payed for Pro so I could batch upload. I immediately resented doing so as I feel that Artists should be able to batch upload for free.

Can’t Batch upload single tracks, batch upload only works when selecting album, Like I want to make an album with 600 tracks on it.

Fix your website you fricken spanner’s

10 November 2024
Unprompted review
Rated 1 out of 5 stars

Scam

I bought a file, it was fake. I asked for a refund, but they didn't do anything. Well, that is called a scam.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

I have no idea why other people gave lower review

I have no idea why other people gave bad or average ratings. I been using this for years with no problems. You need to understand bandcamp is taking on all the risk letting people upload their music to display and sell for free. Other than the lack of website configuration, their service is great.

30 August 2024
Unprompted review
Rated 1 out of 5 stars

no sign of the Vinyl

Preordered a limited edition vinyl by my daughter costing 90 dollars which was a lot fot her suppossed to arrive 18 july at the latest nothing. sent two emails still nothing now opening a case with paypal to get her the money back. One disappointed young lady, one angey and annoyed mother. Please don't use

16 August 2024
Unprompted review
Rated 1 out of 5 stars

To Be Avoided

Made an order for a vinyl (order included digital release) which was estimated to ship around June 5th. No official communication despite two-month delay.

Found out today (Aug 6th) that the vinyl had been shipped and there was not going to be a digital release. This means I did not get what I ordered.

I would not recommend BandCamp.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Useless Piece of crap

I have a Bandcamp page with one of my original song on it. When you try to find the artist or the name of the song. The site return nothing. They filter the search engine to hide artists & songs. The most stupid & useless web site ever created. Stay away from this crap. Don't waste your time!

23 July 2023
Unprompted review
Rated 1 out of 5 stars

Bandcamp has fraudulently charged me…

Bandcamp has fraudulently charged me 95.41$ for products and or services I have never heard of or used ever. How do I contact a real person that might be able to help me get a full refund . Because if this issue my card is now locked and blocked which is a huge pain on the as. Before I could even see or receive my new card it was hacked again . Anyone that can direct me to a real phone number or person. I would be grateful in Ontario ca

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service!

Terrible customer experience.
Faulty item sent and weeks later I’m still awaiting a refund or label even after sending endless e-mails. Had just 2 x e-mails promising it would be sorted but nobody responds. Have now set up a case with PayPal and my card provider.
A Joke!

4 June 2024
Unprompted review
Rated 1 out of 5 stars

Bandcamp literally ignores it's costumers

I really dislike Bandcamp, some of the music is really good, but I don't like how woke and political they have become. It's just everywhere now. I just want to enjoy music and not being bombarded with aggressive political statements, that are sometimes even discriminating. Doesn't bother Bandcamp as they don't do anything about it. Those are a bunch of fascists calling themselves anti. They completely ignore me while I am being harassed for years by someone and they don't do anything about it. And I payed for loads of albums so, I guess it's only about the money.

6 May 2024
Unprompted review
Rated 2 out of 5 stars

Used to be good...

Ah Bandcamp.... I've bought so many good albums on here and enjoyed the DL/streaming element when I bought vinyl etc. Such a good idea. Also had a few messages back and forth from bands/artists I love...

BUT it seems that it's all gone down hill recently. Just bought a couple of records from an American label - only given a DL for one of them - they refuse to send the other and a month later the records have yet to arrive and the seller won't answer messages. I've heard similar stories from other users - some on here too.

Bandcamp was never perfect - the app has limited functionality (can't DL tracks on your mobile!?), sometimes it could be a bit of a wait for physical items etc etc. but these days it seems to be worse than ever. I hear that they laid half of their staff off - perhaps that's why? What a shame...

4 April 2024
Unprompted review
Rated 1 out of 5 stars

I used to enjoy Bandcamp and especially…

I used to enjoy Bandcamp and especially the app, I would've given it five (5) stars. Now the app no longer functions for me, I cannot use the search to find new artists or songs. No help/answers in FAQ and other services from the app seem broken. It always says I'm offline and can only access my previous purchases. I've tried to contact Bandcamp to sort this out to no avail.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

Lena Krause with the company BANDCAMP!

Lena Krause with the company BANDCAMP!

I would just like to say that if your recruiters continue to call potential employees derogatory names over and over again it's not going to work out! This woman proceeded to call me the derogatory word for those with special needs over 5 different times in one conversation. This all happened bc I politely said I don't feel comfortable putting my money into your company when you're supposed to be paying me!

Nobody should use this work period but you really should look into what some of your employees are doing and the damage they're causing your company!

I feel sorry for anyone that is genuinely trying to get their music out there!

I will be sharing this wonderfully wrong experience with anyone willing to listen!

23 February 2024
Unprompted review
Rated 1 out of 5 stars

I bought and paid for an Antipop hoodie, and never received it.

I bought and paid for an Antipop Consortium hoodie on 31 October 2023, and it still has not arrived. This is a physical product. I also never got a confirmation e-mail, and the money was taken from my account.

Bandcamp has been e-mailed twice and has failed to respond each time.

Paypal has not intervened.

I am feeling agitated as this was a Christmas present.

Update- still absolutely nothing as of 4 March 2024. Antipop Consortium are simply thieves. £85 is a lot to lose.

31 October 2023
Unprompted review
Rated 2 out of 5 stars

Bandcamp is Fraud

Bandcamp is openly scamming half of the world by adding their own "taxes" on top of already taxed prices.

If you can buy the same music on Amazon Music for 10€$ then it will be around 12€$ on Bandcamp.

Additionally, the support is almost non-existent. Be prepared to wait for weeks or months for a response, if at all.

Use Amazon or whatever platforms sell music but stay away from Bandcamp.

26 January 2024
Unprompted review
Rated 1 out of 5 stars

Don't Buy A Bandcamp Gift Card (as it might not work!)

My Christmas present gift card was redeemed online and is now in my account OK, and I can see my $20 balance fine. I went to buy a downloadable album and it wont let me use part of my gift card credit balance towards the purchase. At checkout and at the paying screen, it comes up with the message - "Sorry, your gift card balance can’t be used at this time". I've tried this on several computers & mobile devices, plus restarted my Windows PC several times. A disgrace!! I've messaged their support, but to no avail. My message is don't buy a gift card for anyone as it probably wont work for them when they want to use it to buy a digital download. Shocking service.

29 December 2023
Unprompted review
Rated 1 out of 5 stars

I purchased a $40 physical album from…

I purchased a $40 physical album from Bandcamp. They sent me an email receipt with my correct delivery address, but then they sent it to the courier with completely the wrong address! The only thing they got right was my name, city and country! Their incompetence is astounding!
I tried to contact them directly with no avail!

If this is how they treat customers, then how on earth do they treat artists?!!

Bandcamp are woefully incompetent. Once they get your money they then stop even trying to fulfil their customers orders! SHOCKING!

25 November 2023
Unprompted review

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