RC Willey - Reno Reviews 

Staff are friendly and helpful. Good selection. Good quality products. Easy to order. I'm also pleased that they participated in the Giving Machine donations. Highly recommend.

Bought a controller and was suppose to pickup next day and got email stating it not there but have the retail team trying to locate.

Easy ordering and great customer service when picking up

Easy to order and customer service was fast and efficient when we forgot to chose home delivery on our website order

The delivery guys were rude when they found out the refrigerator wouldn't fit and they had to pull it back out. And they left without checking to see if they washer was hooked up properly. It was not. The water wasn't turned on. I had to call Customer Service to figure out how to do that. Then a few washes later I realized they hooked up the hot and cold wrong so I shrunk a few items of clothing because I thought it was cold water I was washing it in, but it was hot. When I called Customer Service I waiting on hold for 20+ minutes only to be told no one can come out for 5 days to hook up the water correctly. I live alone and I can't move the washer to reverse the water hookups by myself. I would think since it was their mistake that RC Willey would do everything to help remedy this, but that is not the case. I've bought a lot of furniture there and mostly good experiences but this was not. I'm not sure I would ever buy appliances again from RC Willey.

The purchase at the store was great with Jayson. However, the delivery situation was a mess. We live in the Bay Area and drove to our condo in Tahoe for the delivery on November 16, 2024. At 5pm on the 15th we received a text that delivery would be in the afternoon. 2 hours later we got a call saying no delivery because the truck broke down. We drove 400 miles and no couch was delivered.
Rescheduled the delivery for today, Nov. 26, 2024 and asked a friend to go over to our condo at 12:15pm when delivery was originally scheduled. We then started looking at the delivery website (after receiving test) saying delivery would be at 12, then another saying 10, then another saying 2pm and finally another saying 4 pm. Actually the 4pm text came 15 minutes after we got a call from the delivery driver at 1:44 saying he was at the condo. Our poor friend wasted the entire day because he thought delivery was at 12 to 2, then moved around to different times. I think we should get some credit on another item for the hassle of driving 400 miles and then the run around on the delivery.

RC Willey has always been our go to home furnishing store but that has come to an end. From our initial contact with the appliance salesman onto our phone conversations with the customer service department and manager, the whole experience was a total fiasco. We were promised so much that never came to pass that it's too much to enumerate. We've never been treated with this level of rudeness from a business that wanted our business.

Ease of website use. When in store sales people are very helpful and friendly.

Great selection, Lane, in the Carpet area was very helpful and everything went exactly as planned and we loved the carpeting we got. The installers were very professional and efficient, and did a beautiful job. Great communication with everyone at RC Willey. Would strongly recommend.

My wife was able to talk to Mark Brewster in Sacramento, and he took care of the transaction for the bed to be delivered from Reno. He made contact with her a couple of times to be sure everything was in order

The true highlight about our getting our new bed was the delivery. I have a long, steep drivewy. They carried the to box springs up. Then they carried a hideously heavy mattress up my driveway and then our steps. They even helped my wife place the beds dust ruffles. They were efficient and polite. RC Willey, Reno should be quite proud about the two delivery men they sent to my home. PLEASE, post this AND make sure those two delivery men hear how appreciated they were.

I bought a bedroom set several months ago. There has been one delay after another. I finally got a couple of the pieces and were told the nightstands were on back order. Much later I was told they arrived. When I scheduled delivery only one of the nightstands were delivered saying the other was damaged in shipment. They have offered no alternatives, have said nothing when the nightstand would arrive. When I asked to have my purchase refunded they said I would have to pay a 20% useage fee. To date I still have not received my complete set and it over 4 months now. I get no updates and no communication from them. I wrote a previous review about this and I got their standard apology and said to write a note to the store. I wrote the note and never even got a reply. When they reply to these reviews don’t get confused that they are doing anything or compensating you for their terrible customer service. It’s just a customary gesture trying to make the public believe they are responsive which they are not. Don’t do business with this company. The corporate office who I called also took no accountability and were downright rude on the phone saying they cannot be responsible for shipment damage or delays from their vendors.

Check out the reply again from RC Willy. It’s a standardized comment and this is the best they can do. They already received the information they requested in their reply and never responded to it. This is horrible customer service.

Update 11/3/2024
Still no response from RC Willy. As they requested I emailed customer service twice with all of the information they asked for and got nothing in return. Horrible customer service continues.

The sales associate was fabulous! Shannon helped guide us to just the right pieces furniture for our home decor.

Our sales person Francis made our purchase of a couch, dresser and 3 end tables for our home a delight.

He was very interested in assisting with a delayed delivery date as we requested and was able to accomplish delivery with the considerate and helpful delivery team from you store in Reno.

Amazing level of communication for delivery. Great customer service.

had to wait 2 hours and 45 minutes to talk to a representative

calling ahead did nothing ! tried twice

Shannon was awesome! Helped us find the dream sectional. We will be back for that. For now washer/dryer all in one

Susan ithe office manager helped us out with our incomplete delivery. She is a superstar.

Love R.C. Willey