Very slow at providing warranty on our entertainment center. When they arrived several months later, the wrong parts had been ordered, and it was at least another 6 months before their return. Fi... See more
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The buying experience was good. We ended up switching the items we originally bought for a different set of items. There was a miscommunication in the switch but Susanna in finance/customer service wa... See more
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We recently bought some carpet from the RC Willey Draper, Utah store and could not be happier! Our sales associate Cher was awesome and helped us pick out some amazing carpet and pad. The guy who came... See more
Company replied
We recently purchased a split king mattress from the Draper store. Our sales person, Christopher Maurer provided exceptional service during the purchase. After the sale and delivery, he provided amazi... See more
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Company details
Written by the company
RC Willey is a furniture store, electronics store, appliance store, mattress store, and a flooring store with locations in Utah, Idaho, Nevada and California. RC Willey is your one stop shop for all your home furnishings needs. Visit one of our beautiful showrooms or shop the biggest brands online 24/7. For over 90 years RC Willey has been recognized nationally for excellence. But our real goal is to have you recognize us as the number one place to find exceptional selection, value, superior service and professional associates that really care about you. At RC Willey you'll recognize famous brand names that mean quality and lasting value. Broyhill, Flexsteel, Lane, Natuzzi, AICO, Pulaski, Schnadig, are just a few of the quality manufacturers we carry. Nobody has the vast furniture selection of RC Willey or the ability to deliver such a selection in just a few short days. Our founder, Rufus Call Willey, found his success specializing in home appliances. We want you to know that tradition remains in the forefront of our philosophy. Our stores feature the largest selection and finest names in reliability. General Electric, Whirlpool, LG, Maytag, Amana, KitchenAid and many others. In our Home Electronics department you'll find a huge selection of flat panel televisions, DVD and Blu-ray players, home audio systems, computers, camcorders and much more. You will find some of the finest brand names including Sony, Mitsubishi, Toshiba, LG, Samsung, and others. We carry everything from the newest state-of-the-art products to models designed for the budget-minded consumer. When it comes to floor coverings, RC Willey has an enormous selection of carpet, vinyl, wood, and tile. You will find all of the best brands and newest colors along with professional installation. Our mattress department features more name-brand merchandise than you'll find anywhere. Serta®, Spring Air®, Simmons® and Tempur-Pedic® can all be found at one of our stores. Not only will you find your dream mattress, but we'll even pick-up and remove your old bedding for free! How can RC Willey make this all so affordable? Our distribution warehouses are local. With miles and miles of merchandise and thousands of pieces that come in and out every day, the benefits of our immense buying power are passed on to you our customers. Customer service is an important RC Willey tradition and so is our RC Willey Credit Card. We carry all our own accounts, approval is instant and you deal directly with us. We offer several different payment plans making it easy and affordable for you to make "Your Home. Your Way". Today at RC Willey, we promise to bring you the world's finest merchandise at the absolute lowest prices. RC Willey is owned by the investment giant Warren Buffett of Berkshire Hathaway. Adding the buying power of the other home furnishings stores he owns across the nation, our huge buying power guarantees the lowest price on name-brand merchandise. RC Willey stands beside you, whether you are just starting out, establishing new credit or looking to furnish your dream home. We will go the extra mile to help you find a payment plan that works within your budget. Applying for one of our payment plans is easy! Just fill-out the online form or apply in-store. Either way, RC Willey makes it simple to find a payment plan that is right for you. Your RC Willey Payment Plan is designed to give you the customer, confidence of low interest rates, low monthly payments and optional Credit Protection Insurance. And, with features like Online Bill Pay and paperless statements you can access your secure account 24 hours a day.
RC Willey
Written by the company
- Committed to You
- For the past 90 years, we have been committed to providing our customers the best furniture, appliances, and electronics at an affordable rate. We look forward to many more years of serving our communities.
Affordable Prices Guaranteed
Affordable furniture, appliances, and electronics since 1932
When you shop with RC Willey you can expect to find some of the best, affordable prices on furniture, appliances, electronics, and mattresses. Find top brands when you shop in-store or online
Contact info
13300 S 200 W, 84020, Draper, UT, United States
- 801-567-2200
4.3
Excellent
388 reviews
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The way they treat the customers and…
The way they treat the customers and the offers they provide. They match the price if it is feasible.
27 May 2024
Reply from RC Willey - Draper
Thank you for the 5-Star review and feedback!
Great Experience all around
Great people, great delivery experience, great products, great prices!
12 August 2024
Reply from RC Willey - Draper
Thank you for the 5-Star review and feedback!
Rc Willey needs modern update
RC Willey is nice to have around but the process is inconvenient. I can’t order an item online, to have prepared for pick up. It’s really weird and old fashioned. I’m busy. I don’t often have time to wander around the store and go through all the weird people and lines and carry around a piece of paper for no reason to have to come back later and pick it up. Why can’t I just order something, and you say I can come pick it up in 2 hours or a day. I’m talking about for things you have IN store now. It’s a waste of time and paper the way you have it now. I’m moving and need a washer & dryer quickly due to various circumstances so I don’t have time to drop into the store and mosey around. Im glad to have RC Willey for slightly more affordable things like a washer and dryer set, but I also see your delivery fee has doubled what it used to be. $100 for a delivery is a lot.
10 August 2024
Reply from RC Willey - Draper
I apologize for the inconvenience you have experienced. We do offer online ordering with store/warehouse pick up. We do have to verify the ID of the account holder at the time of pickup, so that can sometimes cause a delay in pulling the order for pick up. Our $99 delivery fee is our Blue Rewards program which offers free delivery for the next year as well as additional benefits such as member exclusive coupons and rebates. I apologize again for any inconvenience you have experienced. Please call our online help desk at 888-584-5156, option 1 if you need any assistance.
Reply from RC Willey - Draper
Thank you for the review and feedback!
Reply from RC Willey - Draper
Thank you for the 5-Star review and feedback!
easy terms / choice of locations
easy terms, choice of stores for pickup makes it easy when not having an item delivered
31 July 2024
Unprompted review
Reply from RC Willey - Draper
Thank you for the 5-Star review and feedback!
Reply from RC Willey - Draper
Thank you for the 5-Star review and feedback!
Very knowledgeable sales people the…
Very knowledgeable sales people the very good delivery team. Always on time. Great company and great employees.
Lance is very knowledgeable about the appliances he sells.
19 July 2024
Unprompted review
Reply from RC Willey - Draper
Hi Randy! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Reply from RC Willey - Draper
Thank you for the 5-star review.
If there is anything else we can help you with please reach out to customer.support@rcwilley.com or call 801-596-6950.
We look forward to seeing you again soon.
RCWilley Appliances
My experience with the sales person was very positive, he was knowledgeable about the appliances I was shopping for and quickly helped me narrow down options and make the purchase.
Delivery was also quick and efficient with very minor issues.
I was lucky there were some great promotions at the time of my purchase.
11 July 2024
Unprompted review
Reply from RC Willey - Draper
Thank you for the 5-Star review and feedback!
I really enjoy working with the…
I really enjoy working with the appliance appliance associate Bobby. He is highly motivated to give me the the best information, and researches everthing.
9 July 2024
Reply from RC Willey - Draper
Hi Thurlow! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Review everything with upper sales rep before leaving
I appreciate the ease of shipping. However, most items are not in stock. When we called to confirm on the date we were told it would all be there or wasn’t. Wasted trip. On top of that, the sales rep forgot two items we told him we wanted to but and we had to buy and get delivered at a later date.
8 July 2024
Reply from RC Willey - Draper
Megan thank you for passing along your feedback and we apologize for the mix up with your purchase. We have passed your information along to the store for internal review. Hope you have a great start to your week and thank you again for your patience with us!
Reply from RC Willey - Draper
Thank you for the 5-Star review and feedback!
Excellent customer experience from sales to delivery!!!
Salesmen were great - we bought some living room tables about a month ago - came back for two couches and then ordered a matching chair.
Couldn’t be happier with the whole experience from order to delivery!!!
29 June 2024
Reply from RC Willey - Draper
Hi Jill! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
App order was simple
14 June 2024
Reply from RC Willey - Draper
Hi Stanlie! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
I needed a fridge ASAP
I needed a fridge ASAP. Found a perfect fit at RC Willey but….delivery Was a month out. Who can wait a month for a fridge that is in stock?
Had the same issue when my oven went out. I had to drive to the store and pick it up.
I realize we are off the beaten path but a delivery truck once a month is crazy.
I’ll go somewhere else next time just like I did on the fridge.
9 June 2024
Reply from RC Willey - Draper
Hi James! I apologize for the inconvenience you have experienced. You live in an area that we only deliver to once a month. We apologize for the inconvenience this causes, but we do not have enough orders to make more frequent deliveries feasible for our drivers.
On Time, Great Job
The sales assistance led by Tiffany was top drawer, deliveries on schedule, and the carpet removal, moving of furniture, and installation of new carpet - all well done!
10 June 2024
Reply from RC Willey - Draper
Hi Ralph! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Happy with our Carpet
We were able to get our floors measured for carpet and wait for an upcoming sale to order it and have it installed. It was done quickly and professionally. We are enjoying our new carpet
4 June 2024
Reply from RC Willey - Draper
Hello! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Amazing Sales Associate Erik Escobar
Our refrigerator went out just a week before our son’s graduation. Definitely not the best time. Instead of spending a bunch of money on a new fridge we decided to go to RC Willey and look and some of the scratch and dent selection. We found 2 fridges there we liked, and bought one immediately and took it home. Then quickly realized after getting home that was the wrong fridge we wanted. I texted our Sales Associate Erik Escobar and he quickly responded within minutes. He immediately put in the order to exchange the refrigerators for the one that we wanted. As well as set up a time and date to deliver and pick up. I would also like to mention he took care of all of this before the store even opened on his own time. If you are looking for an amazing sales associate Erik is your guy.
22 May 2024
Unprompted review
Reply from RC Willey - Draper
Hi Heather! Thank you for your review! We appreciate your feedback and we look forward to seeing you again soon.
Horrible customer service
The furniture was delivered correctly. My review is for the Customer service or lack of. It took me calling twice to find out about the delivery because I did not receive a text. Both times I was put on hold for nearly an hour. Today I am calling because I have never received a bill and do not want it to be late. Again, I have been on hold now going on 45 minutes to speak to a live person. This is the worst customer service I have ever encountered. I will not be purchasing from RC Willey again.
20 May 2024
Unprompted review
Reply from RC Willey - Draper
Kris,
Thank you for reaching out to us.
We apologize for the negative experience and inconvenience you have experienced with your order and delivery.
We are currently experiencing some technical issues due to our operating system change.
Please call the customer service team at 801-596-6950 if you need any other assistance.
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