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See what reviewers are saying

Rated 5 out of 5 stars

Keiran and his team have always looked after me with my queries and helped out to his full potential.

Company replied

Rated 5 out of 5 stars

Truly above & beyond! In my 30 years of working professionally, RCUK have the best customer service department within any company I have worked with. What they did to get the new iPhone to my boss,... See more

Company replied

Rated 5 out of 5 stars

Mr Luftig is not only timely, professional and courteous but goes above and beyond. Even when situations haven’t gone as planned, he quickly gets a handle and takes ownership, ensuring a resolution. T... See more

Rated 5 out of 5 stars

Once again, the RCUK team were fabulous in every respect and at short notice too. Nothing phases them, nothing is too much trouble. They are at the forefront of customer service and treat everyone wit... See more

Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Mobile Phone Repair Shop
  4. Telecommunications Service Provider

Written by the company

RCUK is a full-service telecoms business that offers comprehensive business solutions and also has a chain of modern, independent telecommunications retail showrooms. We are proud to serve the UK and the communities surrounding our showrooms with all of their connectivity needs. We keep our communities connected. Whether a business needs unified communications or an individual wants the latest handsets and accessories on tailored contracts. We will always help find a bespoke deal that’s right for you or your company. Best of all, our phone lines are always open. We have unbeatable customer service. You’ve heard that before… but we mean it. Our friendly in-store experts will manage your account and all of your needs – we don’t believe in long waiting times on the phone, you can call our team directly anytime or just pop in to one of our showrooms in London or Manchester.


Contact info


4.8

Excellent

TrustScore 5 out of 5

700 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Six Star Service.

If I could leave six stars I would. Welcoming and efficient the Top Team of Yitzi and Barry worked to solve a very unusual problem with my phone. I left their beautiful shop a much less stressed individual! Highly Recommended.

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Shimi provided exemplary assistance…

Shimi provided exemplary assistance outside of regular hours, swiftly resolving my phone issues with remarkable efficiency. His dedication not only showcased technical prowess but also demonstrated a genuine commitment to client satisfaction. I appreciate his prompt and caring approach, making the overall experience commendable and highly satisfactory.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

These guys are outstanding

These guys are outstanding, I cannot give them any higher recommendation. An absolute breeze to deal with, knowledgeable, excellent communication, service with a smile and great value for money. From someone who has lived and breathed customer service for a long, long, time these guys get it and make every customer feel valued and special. Don't go anywhere else. Special shout out to Abraham - knew what I needed before I did.

25 January 2024
Unprompted review
Rated 1 out of 5 stars

really bad service unfortunately no one…

really bad service unfortunately no one to talk to about it and makes it very Frustrating hope to get a quicker answer here then by phone

25 January 2024
Unprompted review
RCUK logo

Reply from RCUK

Hello and thank you for leaving us a review. We are extremely sorry to hear you didn't have a good experience with us. We want to put this right, as we pride ourselves on exceptional customer service. Please can you get in touch with Aaron, our Head of Retail, at aaron.luftig@rcuk.com and we do our best to fix this for you. Thank you.

Rated 5 out of 5 stars

Love RCUK!

I was originally hesitant about renewing my mobile contract with RCUK, since I foolishly thought I could find a cheaper deal elsewhere. But after Barry offered me an offer I just couldnt refuse, I happily agreed a new 2 year contract. And I couldnt be happier. The servive recieved by Barry has been excellent, from start to finish. Shimmy Neumann assisted me too with setting up the new phone. He is an excellent new addition to the Manchester branch.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Shaya's knowledge and dedication was…

Shaya's knowledge and dedication was unparalleled, and his customer service throughout the purchase was phenomenal and as expected from an RCUK staff member.

Maxi, you can really be proud of your team!!!

Looking forward to the next purchase.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service - thanks Shaya!

I needed to upgrade my data bundle mid contract and they done so with no issue at all, I have to say one thing that stands out is the overall commitment and efficiency to getting a solution quickly.

I dealt with Shaya, he kept me updated through the process and let me know as soon as the revised contract, with an even better price, was up and running,

Highly recommended, thanks, Shaya and team!.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Professional, friendly and reliable

I have been working with RCUK for over 4 years having previously working with dedicated Business Customer Services managers at Vodafone and O2.

The level is service with RCUK is second to none, tailoring our service with each individuals needs of our organisation.

This has helped us save a huge amount on our bills over this period.

Thank You Eli and Anthony!!

1 December 2023
Unprompted review

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