Keiran and his team have always looked after me with my queries and helped out to his full potential.
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See what reviewers are saying
Truly above & beyond! In my 30 years of working professionally, RCUK have the best customer service department within any company I have worked with. What they did to get the new iPhone to my boss,... See more
Company replied
Mr Luftig is not only timely, professional and courteous but goes above and beyond. Even when situations haven’t gone as planned, he quickly gets a handle and takes ownership, ensuring a resolution. T... See more
Once again, the RCUK team were fabulous in every respect and at short notice too. Nothing phases them, nothing is too much trouble. They are at the forefront of customer service and treat everyone wit... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Mobile Phone Repair Shop
- Telecommunications Service Provider
Written by the company
RCUK is a full-service telecoms business that offers comprehensive business solutions and also has a chain of modern, independent telecommunications retail showrooms. We are proud to serve the UK and the communities surrounding our showrooms with all of their connectivity needs. We keep our communities connected. Whether a business needs unified communications or an individual wants the latest handsets and accessories on tailored contracts. We will always help find a bespoke deal that’s right for you or your company. Best of all, our phone lines are always open. We have unbeatable customer service. You’ve heard that before… but we mean it. Our friendly in-store experts will manage your account and all of your needs – we don’t believe in long waiting times on the phone, you can call our team directly anytime or just pop in to one of our showrooms in London or Manchester.
Contact info
92-94 Stamford Hill, N16 6XS, London, United Kingdom
- 0330 320 1111
- info@rcuk.com
- rcuk.com
4.8
Excellent
700 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Truly above & beyond
Truly above & beyond! In my 30 years of working professionally, RCUK have the best customer service department within any company I have worked with.
What they did to get the new iPhone to my boss, twice! Was amazing.
Staff like Anthony, the guy at the Golders Green branch who personally delivered the iPhone. Bianca & the South African sounding gentleman deserves bonuses!
30 September 2025
Unprompted review
Reply from RCUK
Hi Anthony,
Thank you very much for taking the time to leave us a 5 star review. We are delighted to read how thrilled you were with our customer service, we always like to go above and beyond when we can.
We hope to see you again soon :-).
All the best,
RCUK Golders Green
Reply from RCUK
Hi Anthony,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that Queen provided you with great customer service :-)
We hope to see you again soon.
All the best,
RCUK Team
RCUK are simply the best
RCUK are simply the best. Jade was incredibly responsive, so helpful and I felt that she and RCUK were there to ensure all was good and any issue sorted immediately and in my favour. Could not recommend highly enough. Five Stars all the way.
13 August 2025
Unprompted review
Reply from RCUK
Hi Doron,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that RCUK are simply the best :-)
We hope to see you again soon.
All the best,
RCUK Team
No pressure to spend at Stamford Hill Computers really…
Mujib at Stamford Hill Computers really knows his stuff. His friendly, respectful manner is really helpful when you're feeling anxious and finding it hard to decide what's best to do. No pressure to spend. I bought a refurbished laptop and am very happy with it.
8 August 2025
Unprompted review
Reply from RCUK
Hi Jane,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that you are very happy with the service we provided.
We hope to see you again soon.
All the best,
RCUK Stamford Hill
We appreciate RCUK and Boudene for…
We appreciate RCUK and Boudene for their outstanding support. Boudene has been incredibly helpful and accommodating with all our concerns, always responding promptly and ensuring our needs were met with professionalism and care. Thank you for going above and beyond!
6 August 2025
Unprompted review
Reply from RCUK
Hello,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that you were happy with our service.
We hope to see you again soon.
All the best,
RCUK
Wonderful!
Friendly, professional and helpful assistance by choosing a new provider.
Thank you! Made my day.
31 July 2025
Unprompted review
Reply from RCUK
Hi Aviva,
Thank you for taking the time to leave us a 5 star review. We are delighted to read that we made your day.
We hope to see you again soon.
All the best,
RCUK Golders Greern
great service and quick response!
22 July 2025
Unprompted review
Reply from RCUK
Hello Tziri, thank you for taking the time to leave us a 5 star review. We are delighted to see that you received great and quick service.
We hope to see you again soon.
All the best,
RCUK Golders Green
Excellent after-hours service
Late one evening I had somewhat of a Panic as one of our workers was in USA and was having a problem with his device which he needed urgently for work purpose. Sent an email “after hours” to RUCK and a lady by the name of Queen reached out to me, spent time trying to resolve the problem and never let go till job was done and solved. Thank you, you are indeed a QUEEN.
Very impressed by the service
10 July 2025
Unprompted review
Reply from RCUK
Hello,
Thank you for taking the time to leave us a 5 star review. We are delighted to hear that you received excellent out of hours service.
We hope to see you soon.
All the best,
RCUK
Disappointed with the service
Disappointed with the service.
I’m really unhappy with how things have been handled so far. I feel like I’m being overcharged, and when I’ve tried to reach out for help, I just keep getting passed around different departments only to be disconnected in the end. It’s been very frustrating not being able to speak to someone who can actually assist. I hope this can be resolved fairly and quickly.
10 July 2025
Unprompted review
Reply from RCUK
Hi Ushi,
We're really sorry to hear about your experience and understand how frustrating this must have been for you. This is not the level of service we aim to provide, and we’d like to make things right as quickly as possible.
Please email us at retail@rcuk.com with your name and contact number, and a member of our team will be in touch with you as soon as possible to resolve this.
Thank you for bringing this to our attention.
Best regards,
RCUK Manchester
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had a great experience buying my new iPhone from this shop. The staff went out of their way to make sure I got the best service, and even helped me outside of their regular opening hours, which I really appreciated. They were helpful, patient, and made the whole process smooth and easy. Highly recommend!
14 July 2025
Unprompted review
Reply from RCUK
Hello,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that you had a great experience when buying your iPhone. Thank you very much.
We hope to see you again soon.
All the best,
RCUK Hillwood
Dissapointing
Overpriced with poor service and a general lack of understanding as to how to operate
24 March 2025
Unprompted review
Reply from RCUK
Hi Joshua,
Thank you for taking the time to leave us a review. We're really sorry to hear that your experience didn’t meet the level of customer service we aim to provide.
We’d appreciate the opportunity to learn more about what happened so we can improve and ensure it doesn’t happen again. If you’re happy to share more details, please email us at retail@rcuk.com and a member of our retail team will be in touch to discuss it with you directly.
Best regards,
RCUK
Aron Luftig was amazing
Aron Luftig was amazing - so helpful.
happy to recommend the team at Hillwood
27 May 2025
Unprompted review
Reply from RCUK
Hi Richard,
Thank you for taking the time to leave us a 5-star review. We are delighted to see that Aaron was so helpful.
We hope to see you again soon.
All the best,
RCUK Hillwood
Great customer service
Great customer service! Bianca was so helpful and helped resolve our issue very quickly
20 May 2025
Unprompted review
Reply from RCUK
Hi,
Thank you for taking the time to leave us a 5-star review. We are delighted to see that you received amazing service.
We hope to see you again soon.
All the best,
RCUK
Excellent communication and service…
Excellent communication via email especially the fact I can't hear properly. Amazing service and nice upgrade. And as usual service with a smile
9 May 2025
Unprompted review
Reply from RCUK
Hi Bambi,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that you received amazing service.
We hope to see you again soon.
All the best,
RCUK Manchester
More fees than service
Don't use RCUK.
I have been with RCUK 5 years. BEWARE of signing a contract with them. They're a little pricey, and I incurred many charges and fee's. I have overpayed so many times... also they're not honest with you about the T&C's.
If you want a really good plan, use smarty.co.uk
27 April 2025
Unprompted review
Reply from RCUK
Hi Hindy,
Thank you for your feedback, and we're sorry to hear you feel this way after being with RCUK for 5 years.
We always aim to be transparent with our pricing and terms, and we're disappointed to learn that your experience hasn't reflected that. We'd really appreciate the opportunity to look into the concerns you've raised, and to clarify anything that may have been unclear.
Please reach out to us directly at retail@rcuk.com, referencing your review, so we can investigate further and work towards a resolution.
We value all our customers and take this feedback seriously as we continuously strive to improve our service.
Kind regards,
The RCUK Team
Ari was polite and extremely helpful
Ari was polite and extremely helpful. Solved my problem quickly and efficiently.
Many thanks.
29 April 2025
Unprompted review
Reply from RCUK
Hi Joseph,
Thank you for taking the time to leave us a 5 star review. We are delighted to see that Ari was extremely helpful and polite.
We hope to see you again soon.
All the best,
RCUK Golders Green
Great service
I had a great experience in purchasing a new phone recently. I received a good offer from Aaron and was served in store by Keiran. He was extremely helpful and made the transition from one phone to the other seamless!
6 April 2025
Unprompted review
Reply from RCUK
Hi,
Thank you for taking the time to leave us a 5 star review. We are really pleased to see that you received excellent service from Aaron and Keiran.
We hope to see you again soon.
All the best,
RCUK Golders Green
Had an excellent experience at this…
Had an excellent experience at this mobile store. The guy named Meir was incredibly patient and efficient, setting up my new tablet and transferring everything seamlessly. It took about an hour, but it felt much quicker thanks to his professionalism. The service was smooth, and the person assisting me was extremely friendly. Highly recommended!
25 March 2025
Unprompted review
Reply from RCUK
Hi Abe,
Thank you for taking the time to leave us a 5 star review. We are really pleased to see that you received excellent service from Meir.
We hope to see you again soon.
All the best,
RCUK Stamford Hill
Don't use rcuk
Since I started using their service I always got very very high bills for no reason and after calling them and figuring it out I get the bills again I tried to cancel my service a few times and it didn't work and after all this when I actually canceled everything and I asked if I have to pay anything more and I said no I got a bill for $153 pounds terrible service terrible company unacceptable
25 March 2025
Unprompted review
Reply from RCUK
Hi Duvid,
Thank you for taking the time to leave us a review. We're really sorry to hear that your experience didn’t meet the level of customer service we aim to provide.
We’d appreciate the opportunity to learn more about what happened so we can improve and ensure it doesn’t happen again. If you’re happy to share more details, please email us at retail@rcuk.com and a member of our retail team will be in touch to discuss it with you directly.
Best regards,
RCUK
MeirHoward returned my call regarding…
MeirHoward returned my call regarding my request to update my phone. He went through possible new phones keeping in mind what I wanted,from the phone eg a good camera and also cost
The next day I went to RCUK and he showed me what he thought was what I needed.
He was patient with all my questions and I felt he really cared that I would be happy with what I was buying.
He spent a lot of time helping me.
I think he is exceptional at his job and I would always recommend him and the shop as a place to go.
Thank you Meir.
19 March 2025
Unprompted review
Reply from RCUK
Hi Valerie,
Thank you for taking the time to leave us a lovely 5 star review. We are really pleased to see that Meir helped you out with exceptional service.
We hope to see you again soon.
All the best,
RCUK Stamford Hill
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