RCI website is easy to navigate. Text message always sent when a deposit is made, confirming receipt. You allow emails to be sent, which no other banks I know of, allow. So communiction is easy. Servi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Open a 1 yr Bank Bond which was simple enough. Postal authenticated receipt received and updated, no issues there. Email and texts received when deposits, via bank transfer, have been placed. Competit... See more
Company replied
Never had any issues with them. Their security checks are good and the website is easy to navigate. When my Bonds have nearly reached maturity they've offered very good rates to stick with them, unlik... See more
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They actually have human beings who answer their phones and help out customers like me who hate the digital world and its complications. I needed help in renewing an investment with RCI and I phone... See more
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Company details
Written by the company
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Contact info
Watford, United Kingdom
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4.5
Excellent
892 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 48 hours
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My second year now with RCI
My second year now with RCI. Very good communication, professional and informative. Confirmation immediately received on credits and drawdown. Nothing but praise really.
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Beverley, thank you for your continued support and kind feedback. We’re delighted to hear you’ve had such a positive experience with our communication and prompt confirmations.
So refreshing to be able to speak to a…
So refreshing to be able to speak to a human being and having your call answered so quickly.
1 May 2026
Unprompted review
Reply from RCI Bank
Hi Peter, thank you so much for your kind feedback. We’re really pleased to hear that you found it refreshing to speak directly to one of our team and that your call was answered so quickly.
Just opened a cash ISA by transferring…
Just opened a cash ISA by transferring cash from one of my RCI Bank accounts. Could not have been a sinpler process!
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Robert, thank you for taking the time to share your experience. We’re really pleased to hear that transferring cash from your RCI Bank account to your Cash ISA was so straightforward. We appreciate you choosing to save with us.
Excellent Savings Company
28 April 2026
Unprompted review
Reply from RCI Bank
Hi Baz, thank you for taking the time to share your feedback. We’re really glad to hear you’ve had a positive experience with us.
Helpful Staff
After having difficulty giving you my maturity options for a fixed rate bond and my account being locked l phoned RCI bank and was connected to Sara at Customer Services who helped to let me log back in again
23 April 2026
Unprompted review
Reply from RCI Bank
Hi Mr Bowie, Thank you for taking the time to share your experience. We’re pleased that Sara from our Customer Services team was able to help you regain access to your account. We’ll be sure to pass on your thanks to her. If you need any further support, our team is always happy to help
Fast and effective service through the…
Fast and effective service through the app. Contacted well ahead of my maturity time and easy to move money fund to accounts of my choosing.
13 April 2026
Unprompted review
Reply from RCI Bank
Hi Hazel, Thank you for sharing your experience. We’re pleased to hear that you found our app fast and effective, and that the process around your maturity was clearly communicated and easy to manage.
So straightforward
It is always a pleasure to deal with RCI. Everything is so easy and they never make a mistake.
17 April 2026
Unprompted review
Reply from RCI Bank
Hi Stuart, Thank you for your feedback. We’re really pleased to hear that you enjoy dealing with RCI Bank and that you’ve found everything easy and well managed.
One star is one too many
I have to give them one star it is the minimum, one more than they should get. Do not return phone calls on seven occaisions, hide behind and blame Head Office with no reason given. A bank to be avoided.
16 April 2026
Unprompted review
Reply from RCI Bank
Hi Martin, Sorry to hear that you are having trouble with this. You will shortly receive a direct message through Trustpilot. To better understand your situation, could you please reply to that message with your full name, contact number and account number. Once received, a member of our team will be in touch.
Fantastic service
Scott was SO helpful kind and patient I can’t recommend RCI Customer service enough. I’m not very IT competent but he explained and talked me through everything. Also I was put through quickly.
16 April 2026
Unprompted review
Reply from RCI Bank
Hi Mr James, Thank you for your feedback. We’re delighted to hear that Scott was kind, patient, and took the time to talk you through everything. It’s great to know you got through quickly and felt well supported — we’ll be sure to pass on your thanks.
Outstanding
My wife and I have used RCI bank for a number of years during which time we have enjoyed the benefit of competitive savings rates.
On the occasions we have needed to contact them we have found their staff to be exceptionally courteous, helpful and knowledgeable.
The RCI web site makes on line banking refreshingly simple and straight forward.
A pleasure to deal with and have no hesitation in recommending them to others.
15 April 2026
Unprompted review
Reply from RCI Bank
Hi Barry, Thank you for taking the time to leave a review. We’re really pleased to hear that you’ve enjoyed competitive savings rates over the years and that our customer service team has been helpful and knowledgeable when you’ve needed support. It’s also great to know that you find our website straightforward and easy to use.
Excellent service
Excellent service, and calls answered quickly by friendly knowledgeable employees . The Freedom Savings account pays worthwhile interest and has easy access. Fixed term savings accounts usually offer some of the highest interest available.
13 April 2026
Unprompted review
Reply from RCI Bank
Hi Margaret, Thank you for your review. We’re pleased to hear you’ve received friendly, efficient service and that you’re enjoying the flexibility and competitive rates of our Freedom and fixed term savings accounts. We really appreciate your feedback.
perfect investment
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Mike, Thank you for taking the time to share your feedback. We’re delighted to hear that your experience with us has been a positive one. Have a lovely day.
Outstanding Financial Institution
Competitive. Excellent web-site. Extraordinarily helpful, courteous and professional staff. All-in-all an outstanding financial institution. Highly recommended.
2 April 2026
Unprompted review
Reply from RCI Bank
Hi Frank, Thank you for your feedback. We’re delighted you had such a positive experience with our website and team, and we appreciate your recommendation.
Opening a savings account and transferring funds into it
The process of opening a savings and an ISA account was very efficient and straightforward. The only problem I had related to transferring the funds from my nominated account to the savings and ISA account in chunks of £2000! My nominated account only allows transfers of £2000 at a time. It would have been useful to have been able to make an electronic transfer for the entire amount from my nominated account to the ICI savings account.
12 March 2026
Unprompted review
Reply from RCI Bank
Hi Sepideh, Thank you for your feedback. We’re pleased to hear that opening your savings and ISA accounts was straightforward and efficient.
Really simple to use app
Really simple to use app. Good interest rates. Highly recommended.
1 April 2026
Unprompted review
Reply from RCI Bank
Hi Kevin, Thank you for your recommendation. We’re pleased to hear you’re enjoying the app and our interest rates.
We've banked with RCI for several years…
We've banked with RCI for several years and have always been happy with the service provided.
1 April 2026
Unprompted review
Reply from RCI Bank
Hi Archie, Thank you for your continued trust in RCI Bank. We’re delighted to hear that you’ve been happy with our service over the years and really appreciate your loyalty.
An easy transfer in of my savings and…
An easy transfer in of my savings and cash Isa . Extremely clear correspondence and the customer service is second to none!
31 March 2026
Unprompted review
Reply from RCI Bank
Hi, Thank you for your feedback. We’re really pleased to hear that transferring your savings and Cash ISA was easy and that you are satisfied with our correspondence and customer service.
Opened a 12mth fixed rate bond
Opened a 12mth fixed rate bond, very easy , happy with interest rate. Would definitely recommend RCİ bank.
20 March 2026
Unprompted review
Reply from RCI Bank
Hi Susan, Thank you for your recommendation. We’re delighted to hear that opening your 12‑month fixed rate bond was easy and that you’re happy with the interest rate. We really appreciate you choosing RCI Bank.
Easy to open and decent interest rate
Easy to open and decent interest rate. What more would you want.
27 March 2026
Unprompted review
Reply from RCI Bank
Thank you for your feedback. We’re pleased to hear you found the account easy to open and the interest rate competitive. Have a lovely day
Very easy to do business with RCI
Very easy to do business with RCI - competitive interest rates and slick service / website make a very good proposition.
26 March 2026
Unprompted review
Reply from RCI Bank
Hi Maeve, Thank you for your great feedback. We’re glad to hear you value our competitive interest rates and appreciate the quality of our service and website.
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