Very straightforward web site, easy to navigate through to the point of purchase. Next day delivery as promised, even though we ordered late on the previous evening. Very impressive strong, protect... See more
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Brogan kindly answered my chat request. She didn't take long to understand my wireless charging problem with my new Google pixel 10pro. She thought out of the box, and offered to send me an aftermark... See more
Fantastic company all round, from the next day delivery to the customer service. I now have 3 devices with raylo, absolutely chuffed to bits. As I have recently been through a DRO down to some bad lif... See more
Company replied
This is the 3rd mobile phone I have leased from Raylo, each time the service has been excellent with fast delivery. Represents a strong cost saving compared to obtaining your phone with your mobile co... See more
Company details
About Raylo
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- UK's most loved tech subscription service
- Join over 100,000+ subscribers
- As seen on TV, in The Guardian and This is Money
- More affordable, flexible, and planet-friendly
Contact info
5 New Street Square, EC4A 3TW, London, United Kingdom
- raylo.com
4.5
Excellent
24K reviews
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Everything went fine until I ran into…
Everything went fine until I ran into some financial difficulties - I made Raylo aware of this and set up a promise to pay, which was met. They then reported a missed payment and tanked my credit score before I was about to apply for a mortgage. Also, make sure the money is available before 5pm on the day as they take it randomly and if the money isn’t there as you haven’t been paid yet that day or it’s a different account for DD’s, they will report it and your credit score tanks. I am locked in to them at present but I am really disappointed in the service - the AI chat does not help either. I wanted to warn others before making the jump to use Raylo.
I understand my expectations are for good customer service, and clear indication of what certain actions will lead to, but Raylo clearly have not cared enough to offer this upfront, I expected a little more for loyal customers.
27 March 2026
Unprompted review
Reply from Raylo
Hi Cenzy,
At Raylo, we completely understand that financial situations can change, and if you're having difficulties, we encourage you to get in touch with our team.
We’ll always do our best to support you and help find a way forward.
A member of our team will be in touch to discuss this with you further.
Thanks,
Team Raylo
I'd give u more but ur missed payment…
I'd give u more but ur missed payment fees are absolutely shit nearly double payment for being a day late
24 April 2026
Reply from Raylo
Hi Ash,
At Raylo, we always try to make things as easy as possible, but if a payment is missed, we do apply a late payment fee as outlined in the hire agreement.
We completely understand that financial situations can change, and if you're having difficulties, we encourage you to get in touch with our team. We’ll always do our best to support you and help find a way forward.
A member of our team will be in touch to discuss this with you further.
Thanks,
Team Raylo
Paddy was extremely helpful and…
Paddy was extremely helpful and understanding with my enquiry.
Thank you
24 April 2026
Everything was made simple and easy to…
Everything was made simple and easy to understand
17 April 2026
Reply from Raylo
Hi,
We appreciate your feedback and are happy that everything was simple and easy to understand for you.
Thanks for the review.
Thanks,
Team Raylo
Easy and friendly, paddy was great.
Easy and friendly. One of the best AI to person systems I've used. Paddy was great
24 April 2026
Reply from Raylo
Hi Ginson,
We're happy to hear that you received your delivery quickly.
Thank you for your feedback; it means a lot to us.
Thanks,
Team Raylo
This is the 3rd mobile phone I have…
This is the 3rd mobile phone I have leased from Raylo, each time the service has been excellent with fast delivery. Represents a strong cost saving compared to obtaining your phone with your mobile contract. Would recommend!
17 April 2026
It was easy to go on line when you …
It was easy to go on line when you pick what you wanted delivered was very good
24 April 2026
Thank you very much for everything
Thank you very much for everything, clear information and next day my item was delivered. I recommend 👌
24 April 2026
Fantastic 5*s all across the board.
The website was very easy to navigate and find what you’re looking. The payment plans are affordable and offer great value. The order arrived within 2 days of ordering my product. Fantastic service, customer service is second to none.
19 April 2026
They was extremely understanding clear…
They was extremely understanding clear and helpful was amazing how easy they made it
24 April 2026
Flawless service fast delivery no…
Flawless service fast delivery no hassle would recommend
24 April 2026
Great company and service
Raylo made ordering super easy and I wanted the option of trying Apple devices before moving from Android, so the option to have a a monthly rolling contract and terminate after a month was perfect for me.
24 April 2026
Very easy to order very fast delivery 👌
23 April 2026
Excellent service
Really quick and fast service. Really happy with my device! Best purchase
24 April 2026
That i was excepted via credit…
That i was excepted via credit check..it was easy to apply..and not a bad price
24 April 2026
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