Rattanworld Reviews 

I, as many others bought before looking at reviews. I have to be honest when I read the negative reviews I panicked slightly! However, I decided to post a review to maybe help other people not panic too. I placed and paid for my order on 17 May, got an automatic confirmation of order. I emailed on 19th to ask for an eta of delivery. They replied on 22nd confirming it was awaiting pickup by the delivery partners.. I had to confirm some info to them but on 26th was told it was with the delivery partners. On 31st May got an email asking to call to arrange delivery. Got our furniture as promised on 1sr June, no issues and quality of our furniture is gorgeous, very happy all round. My only little winge was me having to ask/chase for delivery info but other than that had a great experience with Rattenworld.

Me again!
I've been waiting for a refund since Aug 2020! It's now Dec 2022. I can't speak to anyone, no one replies to emails, online chats etc and they continue to take orders! This company are absolutely awful!

Rattanworld are rubbish. They do not answer calls and when contacted by email they send a standard answer with no name to contact. After 8 weeks I emailed them to say that we had paid by credit card and that we had asked Barclays to recover our money. Within three days they delivered what we ordered. My advice use a credit card to pay and use their recovery team to block payment if goods are not received or sub standard.

They are cowboys, not even operating under the correct name. If taking a legal case against them, call them ' box retail group limited' I checked this with officially with'companies house'

Avoid them!!!!!!!!!!!!!!!!!!!

Ignorant Company
No Item received from March 2020.
They do not respond to emails, live chats and not able to get through on the phone numbers.
This company owe me just shy of £700.00!
Wished I read the reviews before placing my order. DO NOT USE THIS COMPANY!
And now their email is full and not receiving any more emails - all returned to sender. Bet their sales mailbox is able to accept without any issues.

Worst customer service I had with. Waiting item for extra 3 month. One of the corner set has been broken, trying to sort it out for 5 month already. Still waiting.

I bought a corner Rattan set in April 2020.
It turned up with wine stains on the table & missing cushions.
I immediately contacted the company & the manager ( Chris ) asked if I could email him pictures of the set. ( which I did )
He apologised & said he would ‘sort it ‘

It’s now August 2021 & after totally ignoring every single email, I managed to speak to him this Summer several times & again he apologised & said he would sort it.

I still have my proof of purchase along with all ignored emails.
I was advised to send a recorded delivery letter to their head office, but surprisingly they were returned saying ‘not known at this address’
I’ve kept all emails & recorded voicemails of him apologising for the inconvenience & that he himself would personally sort this out so he could ‘close’ the case off.

I have a record of all telephone calls as recently as July 30th, in which he yet again apologised saying he would call me back within 7 days.

Chris has never once called back!

I’d like to think that his promise of closing the case off by sending me the matching cushions for the set will come true, but anyone reading this would advise me to give up.. ( but I won’t )

I cant understand how this company Rattan World ( or Just add garden as it’s now known ) can get away with this.

If I had one wish, it would be, I wish I read the awful reviews before I made my purchase.

Do not buy from them, turned up broken after months of emails they did nothing about it. Poor quality AVOID I wish I had read other reviews before purchasing

Ordered the rattan cube dining set as it was advertised as being in stock with a 7-10 day delivery period. 3 months later we have only just been refunded our money (almost £600)!!! False advertising, poor communication and constant excuses and delays…..avoid at all costs!

Very pleased with my new patio sofa and table. Delivered within 2 weeks, good communication and good quality product.

I’d recommend this companyb

Ordered the 10 piece set then read the reviews. Emailed them and got a prompt response. Furniture was delivered within 7 days. Put it all together yesterday, so pleased with it.

Purchased a rattan set. Then read the reviews and was glad i purchased on credit card. It came 2 weeks after i ordered it. Can't fault the service

AVOID at all cost! I purchased from them in May 2020 and my order finally arrived in September 2020 after me chasing weekly, which they would reply to. The forgot to send the other part of my order so i got in touch end of September 2020 to which i was told they would chase the suppliers and it would arrive shortly, every month since i have been chasing and they have not replied to me since September 2020! Awful customer service....if you can even call it that. I would not even give them a 1 star.

Like many people I bought a rattan dining set that was in stock and then I read the reviews and started to panic. The next day the money was taken out of my account and a day later I had an email to say the logistic company would be in touch within 10 working days. I had a text 6 days later to confirm delivery date the following week. I had a phone call from the delivery guys on the day to say they would be with me in 30 minutes. They were on time and very friendly and I’m pleased to say the furniture is very good! So be patient it’s well worth the money I paid

Rattanworld delivered (months late) damaged furniture, said they would replace it and haven’t. They won’t respond to e-mails or pick up the phone. They have been clearly lying to me.

Do not buy anything from Rattan World they are crooks & liars. Spent almost £900 no correspondence at all. If you don't have any luck get in touch with your bank. That's what I did & had a full refund. I had to give them 1 star so I could write a review. Dont believe Trustpilot they should be struck off.

Absolutely Disgraceful
We were delivered a damaged set, we have been chasing for 6 months for a replacement and we have still not heard back.
They should be ashamed of themselves taking peoples hard earned money!
We are going to be looking at taking legal
action!

Has anyone taken legal action already ?
I too am looking to start small claims court action

If anyone needs any information on the company it’s is also registered as box retail group and have a warehouse that has leased address

More than one way to skin a cat

I have NEVER dealt with a worse company than this one. There was a glimmer of hope a few months ago but that was lip service at the cc company were chasing. I would prefer to sit on a picnic blanket than ever give this company any of my time or money again. I actually hope they fold and give some of the reputable traders out there a chance. Those that do give good quality items and customer service. These are the worst company I’ve ever dealt with in 40 years. They don’t deserve to take your money. DO NOT SHOP HERE. CHRIS IS A CON MAN, as simple as that. Takes your money and you never hear from them again.