Ratesinsurance Reviews 

607
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally patient, friendly, and knowledgeable when thoroughly explaining policy details and setting up coverage. People also appreciate the swift communication, seamless user experience, and how easy it is to secure affordable insurance rates for their vehicles and homes. Some people were dissatisfied with unexpected price increases, noting noticeable discrepancies between initial online quotes and final premium costs. A few consumers also experienced frustration regarding repeated mistakes made by representatives during paperwork or encountered severe difficulties when trying to reach support by phone.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting friendly, professional,... See more

Customer service

Users describe positive interactions with customer service, noting that agents are very friendly, patient,... See more

Service

Reviewers highlight positive aspects of service, noting that agents are professional, efficient, and capable... See more

Price

People report positive experiences with price, frequently highlighting that agents found affordable plans... See more

User experience

Customers had positive experiences with user experience, consistently praising the quick, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got auto insurance for my pickup truck which is a ford f150 XLT however was mistakenly insured for a lariat. After some troubleshooting scoop determined that their system made a mistake and I was re... See more

Rated 5 out of 5 stars

I recent had to be re-insured after a very long hiatus from insuring a vehicle. My agent Mike Jurich went FAR over and above helping me not only to get a great rate that was far lower than I expected... See more

Rated 5 out of 5 stars

It was a great experience from start to finish. The analysis was extremely helpful, and everything was explained clearly and thoroughly. They took the time to walk me through each step in detail, wh... See more

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

607 reviews

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4.3

All reviews

(607)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I switched all my car and home…

I switched all my car and home insurances to CAA. Scoot Insurance were the ones the helped my with this transition. They made it quick, easy and were very quick to answer all of my questions. I would recommend them to anyone. Plus I saved just over $1100.00 a year.

Thanks

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Worst insurance experience I’ve ever…

Worst insurance experience I’ve ever been through. Locked us into a one year term with CAA insurance. then we get a letter in the mail, two weeks later
, that the insurance company decided to do a home inspection and raised our rates over 20% because house “had nice finishes”. Then charged us a $300 cancellation fee . It’s clear they are just signing you up with the insurance company where they can make the most money.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Auto Insurance

Had a great experience with Scoop Insurance.
Hunter was amazing through the whole process - professional and efficient. Explained my options and helped choosing ones that are right for me.
Highly recommend this broker!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Found me cheaper rates than I could find on my own. Was easy seamless process and the agent was very helpful. 100% recommend!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Scoop insurance was very helpful for me…

Scoop insurance was very helpful for me to get insurance right away and I didn't have to wait! I needed a vehicle ASAP and I had one from a friend and I needed to give my grandma's van back so im grateful I was able to get insurance the same day i got my vehicle 🙂

30 March 2026
Unprompted review
Rated 3 out of 5 stars

Helpful broker

The broker was very informative and helpful when speaking on the phone. He took his time explaining each company & their price differences

31 March 2026
Unprompted review
Rated 5 out of 5 stars

It was great

My experience was wonderful they explained everything in layman’s terms so I could understand. I’ve never had a company do that for me. I asked how long does it take for my new policy to activate because I needed to cancel the insurance from the other company I was with, he told me as soon as they receive my first payment and he was true to his words. I have told 3 friends of mine about scoop so hopefully they sign up as well. Thank you

Louise store

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been discussing with Hunter…

I have been discussing with Hunter after receiving my CAA auto quote, she has been very professional and detailed, always prepared to answer my inquires with clear explanation, recommend best options to my consideration. thank you so much.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Price and coverage.


After I have coverage with a company by over 10 years I found, Scoop Insurance.
My save is a good 20% for Home and 2 cars.
I recomend Scoop Insurance, they know very well they bussines and help me choose the right options, thanks to Xyril B.
Oscar Mercanzini

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

Konrad Fasula and Ethan Jupp were amazing. They were very professional, kind and very knowledgeable. I rate them 7 star. They’re an asset to Scoop

31 March 2026
Unprompted review

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