One of the best customer care I have ever received. They are available person to person over WhatsApp and reply within minutes. Really amazing. Keep it up!
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In the beginning I was not sure as I came across this website for the first time, so I chose only COD for the first order, but my experience has been very pleasant and nice. Support was good and pack... See more
They sent a half-used item with gashes and scratches in a used-like condition (probably after someone returned it after use). Even after repeatedly making calls and sharing images where the scratches... See more
Company replied
I just got the 1 litre cooker from Rasoishop and it's amazing! 🙌🔥 It's perfect for cooking small portions or for when you're on the go. The quality is top-notch and it cooks food evenly and quickly.... See more
Company details
Written by the company
RasoiShop is India's First Omni Channel Kitchenware Retailer dealing with 80+ Brands in Kitchenware Categories such as Gas Stoves, Chimneys, Mixer Grinders, Blenders, Juicers, Cookers, Cookware, Bakeware, Dinnerware, Kitchen Tools, Ceramicware, Crockery, Clay Utensils, Stainless Steel Utensils, Kitchen Storage, Flour Mills, Kitchen Decor and much more
Contact info
Plot 15, Survey No 320, Nani Chirai, Kutch, Gujarat, India, 370140, Gandhidham, India
- 7818878188
- ecom@rasoishop.com
- rasoishop.com
I am very satisfied with the products i…
I am very satisfied with the products i purchased n delivery also was on time Good service
3 May 2024
Unprompted review
I’m really happy with this purchase.i…
I’m really happy with this purchase.i bought prestige deluxe alpha cooker.the price is much lower than amazone.
3 April 2024
Unprompted review
Good service and delivery in assam
Good service .. got both original Hawkins and prestige product at my home in Assam. Mom is happy
5 March 2024
Unprompted review
Pathetic service and policy
Pathetic service and policy
These people have such rigid policies around their returns/exchange. Completely dissatisfied with their service. I wanted an exchange as the size was not satisfactory but they won't budge. Complete inconvenience while purchasing online from this site. It's better to purchase from a reliable site which has customer friendly exchange and return policy.
16 March 2024
Unprompted review
Reply from RasoiShop
Dear Ma’am,
Your order for the Hawkins 24 CM Glass Lid (₹450) was delivered correctly, promptly, and without damage. Our return policy is clearly mentioned on our website and is designed to ensure fairness and clarity.
We believe calling a company “pathetic” for not offering exchanges on correctly delivered products is uncalled for. That said, we’re always happy to clarify or support where needed — please reach us at ecom@rasoishop.com or 78188 78188.
If your concern is resolved, we request you to kindly update or remove your review.
I ordered an item and received the…
I ordered an item and received the same. I chose to return the product and pay for the return as well. I paid 300 in return charges for a 1000rs product. These guys took the product but never gave a refund for the remaining amount. After 2 months of everyday followup they gave a 700 promocode. I used the promo code and ordered 2 water bottles and paid a difference of 316rs. They promised to ship both but sent only one.I had to call the customer care 10000 times to get an answer. They don't have the product and hence did not ship, then why did they take the money in the first place. I fought and wanted a refund because I want to end this battle with them. THEY HAVE NOT RETURNED THE MONEY TILL TODAY.ABSOULTELY SHAMELESS. pls never buy from them. THEY CHEAT AND TAKE YOUR MONEY BUT WILL NOT SERVICE. ALL THIS IS HAPPENING FOR LAST 4 MONTHS
14 September 2023
Unprompted review
Reply from RasoiShop
We’re truly sorry to read your review, but we’d like to clarify that no amount is pending from our side.
Your original order was delivered and later returned at your request. A gift card worth ₹700 was issued on Nov 25, and when the brand couldn't deliver the new item, we refunded ₹508 via Paytm on Jan 5, 2024 (after an earlier partial refund of ₹508 on Dec 19, 2023).
At RasoiShop, we never keep a customer’s money without fulfilling our promise. If you still believe something is unresolved, we request you to kindly email us at ecom@rasoishop.com so we can assist further.
We also request you to consider updating your review, as we’ve acted in good faith throughout.
Great purchase of 1litre softel pressure cooker. Simply loved 😍
Great product..and worth it
16 November 2023
Unprompted review
Zero rating ke liye pravdhan hotq to…
Zero rating ke liye pravdhan hotq to 100% Rasoi shop deserving zero. After sale service worse he ekdam. Atta chakki khridi thi maine jo faulty thi . Pune me inka service center nahi he . Bahut pichhe padne ke baad
Unhone courier se vapis mangvai. Lekin dusri kab bhejenge iska kuchh pata nahi . Unke number par ab tak 40-50 bar call hue honge mere . Phn uthate nahi na message ka reply dete he. Consumer court ka sahara lena padega .
5 September 2023
Unprompted review
Bought a cooker....it's nice
Bought a cooker....it's nice. ..
Nice packaging
17 September 2023
Unprompted review
Received the product as per the…
Received the product as per the specification. Package and delivery instructions are good.
Though the product price is little higher than as expected other things to be appreciated.
11 May 2023
Unprompted review
these guys are fraud
these guys are fraud, selling defective item. Once you bought - there is no response over call / what's up / mail.. Pathetic customer service. don't even think to buy from here. I spoke with manufacturer - they stop selling them since last 4/5 years.
17 April 2023
Unprompted review
Reply from RasoiShop
Dear Mr. Damani,
As per our records, there is no order placed by you on RasoiShop.
Despite this, you have accused us of selling defective products and labelled our brand as “fraud” without any valid transaction or personal experience. Such false and baseless statements not only harm the reputation of hardworking teams but also mislead other genuine buyers.
If you believe there's a mix-up or if someone else placed an order in your name, we request you to contact us at ecom@rasoishop.com or 78188 78188, and we will be happy to investigate.
Otherwise, we kindly request you to remove or update your review to reflect the facts.
Wish can give a 0 star
Wish can give a 0 star. This is a very poor product with equally poor warranty backup and customer service. Bought their Softel Atta chakki reading the fake reviews. We followed the you tube video and the instructions. First time usage the motor kept on jamming and became so hot that it burnt down internal parts - grinding stones, rubber ring, plastic parts inside. All of them got mixed with the Atta. Lot of Atta got burnt up inside and got stuck in parts. It took 7+ hours for us to grind 5kg of Atta which has to be thrown away because of contamination and then cleaning up the chakki. Upon complaining we were told to schedule a video call with technician. I shared videos and photos with the technician who didn't bother to come on video call to see for himself and asked us to raise a support ticket for warranty replacement. Upon doing that also we were offered that a replacement rubber ring would be sent which we have to replace ourselves. When I asked for other parts or return/replacement we are offered to return the machine but they would give a rasoi shop gift card with 3000 rupees less than what we paid. Since then we have written several emails to replace / fix the machine under warranty but no response at all. Stay away from this fraud company.
14 September 2022
Reply from RasoiShop
Dear Mr. Chinmay Jain, we gather from our team, that we have deputed technician to your place and the issue has also been resolved. We would earnestly request you not to mislead customers with false information.
We have arranged to depute a technician to your house, not once but twice. The issue has also been resolved with the last visit.
Great varieties of product range with best prices
Great varieties of product with best pricing..
21 September 2022
Unprompted review
Ordered Treo products from Rasoi Shop
Ordered Treo products from Rasoi Shop. They have the best collection of kitchenware products. The customer service is also very kind and supportive
22 September 2022
Unprompted review
Great product
Great product. Got perfect communication right from placing order to delivery. Would highly recommend
14 July 2022
Unprompted review
Tawa exchange
I had ordered a Tawa. Excellent thickness of tava. Helped me with easy exchange after I contacted them for larger size.
14 July 2022
Unprompted review
Good service
10 May 2022
Unprompted review
One of the best services out there
One of the best services out there! The management is amazing, their products are amazing! I recommend it 10/10!
19 January 2022
Unprompted review
Rasoishop is Amazing!
The products and delivery is the best you could find!
19 January 2022
Unprompted review
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