RarePet.Co 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

None of my dogs tolerated this device. Return policy - a BIG JOKE. This sleazy company does NOT offer returns. Don't buy the 3 in 1 Pet Cleaning Kit unless you have money to burn or flush down the toi... See more

Rated 1 out of 5 stars

I ordered from rare pet back in early May. Their shipping said 48 hours but I did not expect that to be accurate so I waited 2 weeks until I emailed them admin about my order. They told me that a deli... See more

Rated 5 out of 5 stars

I tried this dog dental cleaner with my pup, and even with limited use it managed to remove tartar from her teeth. From what I’ve seen, it has great potential and I can imagine it working really well... See more

Rated 5 out of 5 stars

Most useful thing I've bought in a long time. It extremely quiet and helped my Chihuahua eho had extremely bad build up and couldnt get anesthetized due to a bad heart murmer. I highly recommend for a... See more

Company details

  1. Pet Store

Written by the company

Rarepet.Co – Your Trusted Partner in Pet Wellness. Rarepet.Co is dedicated to providing natural, vet-approved products designed to keep dogs healthy and happy. Our mission is simple: help pet owners prevent common health issues before they arise, avoiding costly vet visits. Specializing in dental care, our products are formulated with human-grade ingredients, free from fillers, preservatives, and additives. Quality & Care You Can Trust Every Rarepet.Co product is rigorously tested and backed by veterinary professionals to ensure safety, effectiveness, and uncompromising quality. We’re proud to offer exceptional customer service, including a satisfaction guarantee and expert guidance whenever you need it. Discover the Rarepet.Co difference at rarepet.co and join our community of happy pet parents committed to optimal pet wellness.


Contact info

Breach of guidelines

All reviews

(88)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

DOES NOT WORK AS ADVERTISED - SCAM!!!!!!

DOES NOT WORK AS ADVERTISED! Do not buy this product. 60 day guarantee is a joke. Impossible to deal with customer service and they will do everything they can not to allow you to send the product back. Reporting to the BBB and the federal trade commission.
Rip off product!

6 January 2026
Unprompted review
Rated 5 out of 5 stars

If you have a dog that will let you…

If you have a dog that will let you safely work in their mouth, this tool is AMAZING. The ultrasonic waves literally broke off large chunks of the yellow tartar build-up. This is far less expensive than going to the vet and having them do it. This thing really works, I was shocked! Take your time and offer lots of positive reinforcement for the dog and you can work through it. I wish I got one sooner!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Most useful thing I've bought in a long…

Most useful thing I've bought in a long time. It extremely quiet and helped my Chihuahua eho had extremely bad build up and couldnt get anesthetized due to a bad heart murmer. I highly recommend for anyone whos dogs need their teeth clean. Just remember to reward them handsomely as you go.

12 January 2026
Rated 5 out of 5 stars

I HIGHLY RECOMMEND THIS IF UR ON A…

I HIGHLY RECOMMEND THIS IF UR ON A TIGHT BUDGET. If ur worried that u cannot take ur furbaby to the vet, BUY THIS NOW! This tool is a godsend. This can also be used in between dentist visits to make short work of dental checkups in the long run.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I was very skeptical when ordering

I was very skeptical when ordering, but I had to try something because I simple can not afford $1300 for him to get a second cleaning in just three years. It took a while for him to get up to level three after about 45 minutes. It did a wonderful job cleaning his teeth!! I was truly shocked. It wasn’t uncomfortable or heavy to hold, felt well made

7 January 2026
Rated 5 out of 5 stars

Our dog is 11

Our dog is 11. Vet bill was projected to start at $1500 for a cleaning. I did not want to put her under plus knew it would be more than the “start” estimate. Absolutely mind blown 🤯 by how well this tool works. Takes some time on the thick/tough spots but eventually gets them. We do a tooth to a few teeth a night. Works amazing. So grateful.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

I tried this dog dental cleaner with my…

I tried this dog dental cleaner with my pup, and even with limited use it managed to remove tartar from her teeth. From what I’ve seen, it has great potential and I can imagine it working really well with regular use. I appreciate having a product that shows results even when my dog wasn’t able to tolerate much of it. Definitely worth recommending!

15 November 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! Horrible customer service. On their website it says cancellation is possible within 24 hours after purchase until the order is shipped.

I emailed customer support requesting the cancellation 10 minutes after purchase, they ignored my emails until the order was shipped and i received a email notifying me that cancellation isn’t possible anymore.

I was ready to ship the order back unopened and receive a refund but customer service isn’t responding to my emails.

P.S If you complain on their instagram page (i wrote the same review i wrote here) they just delete your comment and block you.

AVOID

2 December 2025
Unprompted review
Rated 1 out of 5 stars

100% scam

Ordered from a product from them over a month ago and not even an order confirmation. Asked for a refund but the ai chatbot “Chelsea” assured me a follow up on my order. Nothing came of it and i requested a refund 3 times. Nothing came of this too. Absolute scam. Never order from here.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

This is a complete scam

The Ria George review listed above is the exact same thing that I have encountered. I'm not going to invest the time to go through all of this. The product and process is virtually worthless. The warranty seems viable, but is a scam, and is worthless. They have to be laughing about what they have done to so many.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Very cool gadget

Very cool gadget! Easy to use, quiet when operating. Works very well, my dog had significant brown stains/tartar and it quickly removed it all. I almost want to use it on myself, hahaha!

4 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY

I initially bought this because I thought it was a great preventative method to upkeep dog dental hygiene. I bought this for the descaler specifically. When I received it and tried it on my dog, she was extremely reluctant. I realized that terrorizing my dog and prodding a sharp object near her month is probably a terrible idea for her safety and even for mine as well, even though I would never expect her to attack or bite me. I sent an email to return the product, where they initially dismissed everything I said and instead sent me a training video to acclimate my dog to this product which is terrorizing her. I told them again that this is not a safe thing for me to do with my dog, where they then brought up the “60-Day Satisfaction Guarantee”, which only allows POSSIBLE returns for pet owners who have tried this product consistently for 60 days but have not seen expected results. You have to send a before pic, an after pic, vids of the product being applied to your pet, proof that the product was being used regularly (3x/week). Like WHAT??? My biggest concern is the safety and wellbeing of my pet which is why I gave this product a chance. The fact that they are so dismissive and want proof of me continuing to use this product to get my money back is crazy. For the record, I would never buy a product that didn’t have a return option/policy. They way they word their policy to this 60 day satisfaction guarantee is a SCAM in itself. In addition, I was to note that they said that if the product is used, they may only be able to give a partial refund because of it being a hygiene product. But yet, they’re saying they will only MAYBE issue the refund if you use this for 60 days consistently and send proof?
How does that even make sense? You’re telling me I have to use the product to maybe get a refund but also I won’t get a refund if it’s used.

If I could recommend anything, DO NOT BUY THIS PRODUCT. this company is a scam. Save yourself the headache.

11 November 2025
Rated 1 out of 5 stars

It doesn't work

It doesn't work. I tried it on my pet. Can't even remove the tartar. Don't waste your money. Too expensive to try out. Regretted my purchase

3 November 2025
Unprompted review
Rated 5 out of 5 stars

This product is actually a super easy…

This product is actually a super easy way to keep your dogs teeth clean, my dog is small and sensitive so it took 2-3 tries for her to get used to the machine but in the end we managed to clean the sides of her teeth where she had a lot of built up plaque (something that would have cost us $200 in a normal clinic-crazy) and it didn't hurt her at any moment. Will definitely keep using it to clean my dog's teeth every month!

21 August 2025
Rated 5 out of 5 stars

Definitely worth it

My 6lb chihuahua usually hates anything that touches his teeth, but this tool is super gentle and easy to use. It removes tartar from the front and back teeth without bothering him at all ♥️ The key is to start slow and show him that it’s not painful , I used the product on my hand first so he could trust me and let me work on his teeth, and of course I used some treats😅😅His teeth look so much cleaner now, and his breath is much fresher too, SO it’s definitely worth it for small dogs like him!!!

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Misleading advertising

Misleading advertising. I have small dogs and I knew chances were small this would work, but they kept saying 60 day money back guaranteed. Well that's a straight out lie. Here's the answer I got from them.

To proceed with your 60-Day Satisfaction Guarantee request, please follow the steps below:

Complete the attached guarantee form
Attach the following documents:
A clear “Before” photo of your dog’s teeth (taken at the start)
A clear “After” photo taken after 60 days of use
Two short videos showing the product being used
Make sure to include your order number in the form

When I called them out on it, they said:
Because it’s a hygiene item that can come into contact with pets’ mouths/skin, U.S. health & safety regulations strictly forbid us from accepting returns of opened products. This isn’t our choice—we’d genuinely like to help, but we’re legally not allowed to take it back or issue a refund once opened, to protect dogs, customers, and our team.

Then say you'll return the $$ if it hasn't been opened, which of course makes NO SENSE. Their ads should say NO RETURNS!

22 September 2025
Unprompted review
RarePet.Co logo

Reply from RarePet.Co

Hello Nico,

We’re truly sorry to hear about your experience. We completely understand how frustrating this must be and we’ll do our best to make it right. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience.
We also want to reassure you that our return policies follow strict health and safety regulations for hygiene products that can come into contact with pets’ mouths.

Your feedback is extremely valuable, and we’ll share it with our team to help prevent this from happening again. We know this was disappointing, and please know your concerns have been heard and taken seriously.

Best regards,
RarePet Customer Care Team 💙

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look