Rapid PCO Reviews 162

Mr Ade was really really helpful, with a well professional approach.

I would recommend the company.

Great service!!!
Affordable cars to rent !

Very experienced and knowledgeable people running this company, highly recommended

Daniel, Ade , Alan provided great service, helped me check in and out of a vehicle smoothly and without issue. Great team.

Top service a*

I have a rent to bye vechicle from rapid vechicle management I have had car since March 2025 I had to have a dash cam fitted to day I was booked in for 9am would just like to say agin how efficient the process was Kerry booked my slot on site engineer fitted camera perfectly all wires hidden no mess sat had coffee in new customer waiting area till vechicle done really fantastic service thanks rapid for making my experience 5 stars

My Honest Experience with Rapid PCO

My name is Irfan Ali. I want to share my recent experience with Rapid PCO to help others avoid going through what I did.

When I first contacted the team, they were very helpful and cooperative. I explained that I live in the Midlands but work in London, so I was looking for a rent-to-buy option. I specifically asked about mileage limits, and they assured me there was no mileage cap—but if I chose to return the car, extra mileage charges would apply. Based on that, I proceeded with confidence.

They requested my documents, which I promptly submitted. I was told everything was approved and that I would be getting the car. I even waited nearly two months without working because I couldn’t commit to another PCO company, as most require a minimum 3-month contract.

Eventually, I received good news from Rapid PCO: the car had arrived and I could collect it the following Tuesday. I was relieved and excited—until I got a sudden call saying they couldn’t give me the car because I live in the Midlands. This decision apparently came directly from their director.

I spoke to the director myself, and he confirmed the reason was the distance, even though I had clearly explained my situation from day one. I had called regularly, followed every instruction, and waited patiently. To be refused at the last minute after two months of waiting is completely unacceptable.

This experience has had a serious impact on me and my family. I feel I was misled and treated unfairly. The director changed the rules whenever it suited him. This is not how you treat people who are relying on your service to earn a living.

Please be careful before dealing with this company. I wouldn’t want anyone else to go through what I went through.

Alan was a pleasure very good at his job told me everythink i needed to no many thank alan

I today picked up my brand new Hyundai Tucson on rent to bye I have rented from rapid for last 3 years
Rapid have now rent to bye scheme which is fantastic Wil is the managing director he sorted everything out for me with his team dieon made the paperwork easy to understand Renta sorted the vechicle documents that uber need Katy sorted the payment agreement and Sami sorted the PCO badge there are orther companies that do rent to bye but I would recommend 100% rapid nothing is to much trouble for the team
The car was immaculate all fully cleaned checked and is a fantastic car to drive I would like to say thank you to the team for all there help
Darren Huber

Five stars definitely deserved. First class customer service, very helpful, got sorted out quicker than I first thought it would take. Answered all my questions along the way gave me assurance and help where I needed. never any pushy sales vibes.

The best Customer Service I ever experience
Good quality cars , clean and with good technical condition
I there will be issue this guys will always answer the phone , call you back and will try to help
Highly recommended
Tomasz South London

I am very happy with the service received from Rapid from day 1. Specially all the help and support received from Aliya. She was very helpful

I recommend rapid for all your needs,
Dionne McShane has been amazing throw out going up and beyond to meet my needs, since my PCO journey I’ve looked no further 👍🏻👌🏻.

Always very prompt whenever there are any issues.
Great service.
Kerry was very helpful.

Absolute fantastic service from Dionne, who has provided an amazing experience from start to finish, during the hire process and also throughout when assistance has been required.

I have dealt with many sales representatives over the years, and I can genuinely say, that the level of service and care provided from Dionne has been second to none.

A big thanks to the Team at RapidVM and a special thanks to Dionne for all of her help and support.

The staff at rapid are so friendly professional I have been with rapid for over 3 yrs from day one they were so helpful sorting the right car for me recently I had a issue and Katy in account department was so helpful sorting my problem out straight away issues were resolved I have rented from orther companies before rapid but I would not leave rapid they specialise in private hire car rental all the staff from the managing director to the staff that maintain the cars are so nice nothing is to much trouble for this company thank you to the rapid team for all your support over last 3 years and to the future DARREN BMW 520

I would like to take a moment to express my sincere appreciation for Alia from the Rapid Vehicle Management call center team. From the moment I reached out today (10.01.25), Alia demonstrated a remarkable ability to understand my concerns immediately. She stepped in to assist me with my issues in a timely and effective manner, showcasing her expertise and commitment to customer satisfaction.

Alia is truly a valuable asset to Rapid Vehicle Management. Her professionalism and dedication not only resolved my concerns but also made my experience a positive one. I wish her all the success and growth in her career, and I sincerely hope that the company recognises her exceptional contributions. Employees like Alia deserve to be rewarded for their hard work and commitment to excellence.

Thank you, Alia, for your outstanding service!

Thanks from
Munawer

If I could give 0 stars I would. This company has the worst ethics I've ever come across. I came in to rent a car, everything was set up, just payment needed to be done. As I turned up they failed to inform me they have no card machine (bizarre) and I couldn't process a online payment as I didn't have My phone to authorise the payment. My spouse offered to pay but then the company decided to refuse to give the car to me because he offered to pay. How ridiculous! I wasted over £100 on travel that day. DO NOT WASTE YOUR TIME WITH A NASTY COMPANY SUCH AS RAPID. CEO WAS TOO SCARED TO CONTACT ME AS THEY KNEW THEY DID WRONG.

Fantastic service. Thank you Jemma and Ade for a professional and friendly service.

Very helpful and informative! Everyone is very respectful and takes the time to explain everything! A very pleasant experience!