Although I do not agree with the yearly simcard charge of $50 per radio, Rapid Radio was able to work with our company to adjust the price in order to help us with the fee, which we appreciate. A lot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Radios work awesome, even in the woods where my phone does not. Called customer support Patrick was stellar at handling my issue. I have both the handheld and base station. Both devices are extremely... See more
Company replied
Outstanding product and the Rapid Radio Support Team always going the extra mile to ensure Customer Satisfaction! Patsy M - made quick work of helping me make changes to my account and numerous radio... See more
Company replied
These radios are just the right size, great volume (especially since my hearing is shot). Received timely, and so darn easy to use. Opened up the box, turned on radios and WALA called my wife and it... See more
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Company details
Written by the company
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Contact info
829 Forest Hill Ave SE, 49546, Grand Rapids, United States
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4.4
Excellent
309 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
RAPIDLY RUN AWAY!
RAPIDLY RUN AWAY!
Rapid Radios completely failed to deliver on their own promises. I paid for expedited shipping—1 to 2 business days—and not only did nothing ship by then, but a full week later, my event day has arrived and my order still hasn’t left their warehouse. Despite their listing, they claimed it was about “processing”—but even that wasn’t done. They gave me a tracking number that never got to UPS. i thought they would be better than an overseas fly by night company but they are worse! If you want reliability, do yourself a favor—run from “Rapid” Radios, because there’s nothing rapid about them.
21 January 2026
Unprompted review
Reply from Rapid Radios
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been, especially with an important event on the line. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused by the shipping and processing delays.
Our team is currently reaching out to you directly so we can review what happened, address your concerns, and work toward a resolution as quickly as possible. We appreciate you bringing this to our attention and hope to have the opportunity to make this right.
– The Rapid Radios Team
“Misleading by Design: Read This Before You Buy”
To bad i can't give a negative 10 stars
I didn’t misunderstand Rapid Radios — I was misled.
There is a clear and repeated pattern in their advertising and responses: they avoid plain language and rely on technical wordplay to obscure material facts that would obviously reduce sales if stated honestly upfront.
Here are the facts, stripped of spin:
• These “radios” REQUIRE a cellular SIM card
• They REQUIRE active LTE/4G infrastructure
• If cellular networks go down, these radios DO NOT WORK
• That fact is not clearly disclosed in their advertising
• “No monthly fees” is technically true but deliberately misleading, because a mandatory annual SIM renewal exists after year one
• Contacts and functionality can be remotely controlled or disabled by the company
• This is not independent radio communication — it is a locked, talk-only cellular device
Rapid Radios repeatedly uses phrases like:
“not the same as cell phones,”
“different infrastructure,”
“nationwide coverage,”
“no monthly fees,”
—all while carefully avoiding the one sentence that actually matters to consumers:
These devices are useless without cell towers.
I purchased these specifically for emergency preparedness — when networks fail. That use case is exactly what their marketing strongly implies, while quietly excluding the critical dependency that defeats the purpose entirely.
Reading through dozens of reviews shows the same response pattern over and over:
• deny deception
• redefine words
• redirect to fine print
• claim transparency without practicing it
This is not honest marketing — it is semantic manipulation.
In my opinion, this crosses from aggressive advertising into deception. A reasonable consumer would absolutely believe these radios function independently during outages. The company knows that clarifying the cellular dependency would drastically reduce sales — and that is precisely why it is buried, minimized, or framed in evasive language.
People should know exactly what they are buying:
A proprietary, subscription-dependent, cellular push-to-talk device — not an emergency radio, not a prepper solution, and not a network-independent communication tool.
I regret the purchase, and I regret trusting a company that relies on word games instead of transparency.
“These Are Not Radios — They’re Locked Cellular Devices”
“Emergency Radios That Don’t Work Without Cell Towers”
“Misleading by Design: Read This Before You Buy”
“Not What Reasonable Buyers Are Led to Believe”
“This Product Fails the One Scenario It’s Marketed For”
“Requires Cell Towers — That Fact Changes Everything”
“Works Only If Cellular Networks Are Up”
“Critical Dependency Not Clearly Disclosed”
“Marketing Relies on Wordplay, Not Transparency”
“Read the Fine Print Before Trusting Your Safety”
“When ‘No Monthly Fees’ and ‘Nationwide’ Don’t Mean What You Think”
“Semantics Over Substance”
“This Is a Cellular Service Disguised as a Radio”
“Confidence in Advertising, Silence on Reality”
“If You’re Buying for Emergencies, Read This First”
“This Is Not Emergency Communication — Period”
“False Sense of Security Is Worse Than No Radio at All”
“Selling Safety While Hiding the Catch”
16 January 2026
Unprompted review
Reply from Rapid Radios
Thank you for taking the time to share your concerns. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to clarify a few important points for anyone considering our products.
Rapid Radios are Push-to-Talk (PTT) devices that operate over nationwide LTE infrastructure. This information is disclosed on our product pages, FAQs, landing pages, and in our post-purchase emails. The first year of service is included with each radio, and after that, the annual service renewal is $50 per radio. There are no monthly subscriptions, contracts, credit checks, or automatic billing requirements.
Our radios do rely on network infrastructure to function, which is why we also provide a coverage map on our website so customers can confirm service availability in their area before purchasing. While they operate on a different system than standard cell phone voice and text services, they are not intended to replace traditional emergency communication tools in scenarios where all infrastructure is unavailable.
For customers specifically seeking off-grid or emergency-only communication, we also offer the My Emergency Radio, which is our HAM radio solution designed for emergency preparedness use cases.
We have requested your contact information and are hoping to speak with you directly regarding your experience so we can better understand your concerns and address them appropriately.
We would genuinely appreciate the chance to turn your 1-star experience into a 5-star one.
– The Rapid Radios Team
Great Clarity!
I saw an ad for these and made the purchase. I actually have tested them out from Nevada to California, and Nevada to New Orleans and the clarity is awesome! Almost more clear than my actual cell phone. Not crazy about the yearly subscription, but it doesn't seem to crazy.
19 January 2026
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re thrilled to hear you tested your radios over such long distances and were impressed with the clarity—especially compared to a cell phone. We appreciate your feedback on the annual service fee as well, and we’re glad the overall performance has made it worthwhile for you.
– The Rapid Radios Team
Reply from Rapid Radios
Thank you for your feedback! We’re glad to hear your two radios are working great and meeting your expectations. If you ever need assistance or have any questions, our team is always here to help.
– The Rapid Radios Team
We have been using rapid radios in our…Towing’s job
We have been using rapid radios in our tow company now for about a week. 2 of us have purchased a combined 8 radios and they work amazing and work flawlessly. We have 6 of the regular radios and I ordered a base/car unit and the new Rad1 unit. Being 2 of us order we have 2 different groups but rapid radios has a super simple form to group them all together so we can all be on 1 group and talk to each other! Their customer service is super fast and super helpful even through email! I recommend this company 1000% and I think we are going to order radios for all of our drivers to be able to communicate easily
16 January 2026
Unprompted review
Reply from Rapid Radios
Thank you so much for the fantastic review! We’re thrilled to hear that your tow company is already seeing great results with the radios and that everything is working flawlessly for your team. It’s awesome that you were able to easily merge your groups and keep everyone connected on one channel — that’s exactly what we aim for: simple, reliable communication.
We also appreciate the kind words about our customer service. Our team works hard to provide fast, helpful support, even through email, so it means a lot to hear that it made a difference for you.
We’re excited to support your growing fleet and look forward to helping you get all of your drivers connected smoothly!
– The Rapid Radios Team
Patsy was great!!!!
Patsy was great! The form auto populated with a friend’s information by mistake and I didn’t catch it until afterwards. I threw a hail mary and emailed the company and she got right back to me and changed the shipping address! Wow! That’s never happened to me before! Great customer service!!!
15 January 2026
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re so glad Patsy was able to jump in quickly and fix the shipping address for you. Mistakes happen, and we’re happy our team could make it right with a fast response. We truly appreciate your kind words and support!
– The Rapid Radios Team
We go to a lot of Jeep events where…
We go to a lot of Jeep events where everyone has a CB or something similar. Rapid Radios gives the group I’m with to communicate with each other without dealing with all the other people. Many times we don’t have cell service when out on the trails.
15 January 2026
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re glad to hear Rapid Radios have been a great solution for your Jeep events and trail rides. Having a private group channel makes it easy to stay connected with your crew without the noise of other users on CB or similar radios. Even in areas with limited cell service, our devices are designed to keep communication clear and reliable whenever a connection is available.
We appreciate your support and are happy Rapid Radios have become part of your off-road adventures.
– The Rapid Radios Team
If You Are a Prepper
If you are a prepper, don’t waste your money. They get around saying that the radios will work when s*** hits the fan, but if all cell networks go down, they will not work. To truly ensure your family’s safety when the time comes, get a different radio.
17 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your perspective. We want to clarify that Rapid Radios are Push-To-Talk devices, which rely on existing cellular networks to operate. They are designed to provide nationwide communication where traditional two-way radios and cell phones often struggle—especially in areas with limited local coverage.
While no cellular-based device can function if all networks are completely offline, Rapid Radios are intended to offer reliable long-range communication during everyday emergencies, natural disasters, travel, and remote work scenarios where standard walkie-talkies fall short.
For customers who are specifically looking for an option designed for emergency-only use such as prepping, we also offer the My Emergency Radio, which is intended for critical communication situations.
We always strive to be transparent about how our technology works and are happy to answer any questions to help customers choose the solution that best fits their needs.
– The Rapid Radios Team
Rapid radio is quick to help
Rapid radio is quick to help. I highly recommend this company for your radio needs. Great customer service Great product
12 January 2026
Unprompted review
Reply from Rapid Radios
Thank you for the great review! We’re happy to hear that our team was quick to help and that you’re enjoying both the service and the product. Your recommendation means a lot to us!
– The Rapid Radios Team
There's a yearly fee of $50 per unit
There's a yearly fee of $50 per unit. Not to mention the fact that rapid Radios states there's 0 lag between 2 or more units when in fact there is a delay during transmission. In fact it has such a delay that I went back to Motorola setups and dont have any lag whatsoever. Sold my rapid Radios base units and have 2 handheld units in the process of selling.
27 November 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your feedback. We understand that the yearly service fee and transmission delay did not meet your expectations, and we’re sorry to hear that your experience did not align with what you were hoping for.
Our radios operate over LTE networks, which can introduce a slight delay depending on coverage, network conditions, and location. However, under normal conditions, the delay should not exceed 1–2 seconds. While many customers find the performance reliable for their needs, we recognize that different setups and use cases may require different solutions.
At this time, we do not see any correspondence regarding the lag issue, which would have allowed our team to troubleshoot the concern. In some cases, replacement radios are needed to resolve performance issues, and we would have been happy to assist.
If you would like to discuss your experience further, please feel free to reach out to us at info@rapidradios.com
so we can review your account and explore possible solutions.
We appreciate you giving Rapid Radios a try.
– The Rapid Radios Team
I purchased these walkie talkies so my…
I purchased these walkie talkies so my grandson and I can always stay in touch with each other. He absolutely loves them so much. It the perfect first cell phone.
9 January 2026
Unprompted review
Reply from Rapid Radios
Thank you so much for sharing this wonderful experience! We’re thrilled to hear that the radios have been a great way for you and your grandson to stay connected. It’s always special when our products help strengthen family communication, and we’re glad he’s enjoying them as his “first cell phone.”
We appreciate your support and hope you both continue to enjoy using your Rapid Radios.
– The Rapid Radios Team
Great Radios.
Great Radios.
These radios are great. Our school program have always had trouble with typical walkie talkies. They never seem to work fully within the building. The purchase of these radios was a great addition to the program and now we are able to talk when needed and we can understand each other. I highly recommend getting the warranty.
My only suggestion would be to put the warranty availability before check-out. I had to submit a requisition to my school and did not know about the warranty option or the cost for the warranty. I was not able to put it on the request because it did not become an option until you go to check out.
8 January 2026
Unprompted review
Reply from Rapid Radios
Thank you for your thoughtful feedback! We’re glad to hear the radios have been a great addition to your school program and are helping improve communication throughout the building. It’s especially important to us that our products perform reliably in environments like yours.
Regarding the Warranty Protection Plan, this option appears as a pop-up after you add an item to your cart and select “Checkout.” At that point, different plan options are available to choose from, and you can select “Add to Order” to include the warranty. You’ll then have the opportunity to review your cart before completing your purchase.
We appreciate your suggestion and your recommendation, and we’ll continue working to make the purchasing process as clear and convenient as possible.
– The Rapid Radios Team
My experience has been outstanding
My experience has been outstanding. We love the radios we run a large landscape and nursery operation. We have a total of 10 radios. We recently had an issue with our radios after they sat unactivated over the winter. I called customer support snd they were very helpful but after being unable to resolve issue remotely they shipped us all brand new radios, even know they were 2+ years old. That customer service is unheard of. Patsy was amazing and we are a customer for life.
22 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re so glad to hear that your radios continue to support your landscaping and nursery operation. Providing reliable service—especially after extended downtime—is something we take pride in. We’re thrilled that Patsy and our support team were able to get you back up and running with new radios. Your loyalty means a great deal to us, and we’re honored to have you as a customer for life.
– The Rapid Radios Team
We’ve had the radios for a year
We’ve had the radios for a year. There’s one in California, one in Florida, 2 in Michigan, and 2 in Mississippi. We have always been able to get ahold of each other. We have clear communication on calls, great reception and they are always reliable. Totally recommend!
8 January 2026
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re thrilled to hear that your radios continue to perform reliably across multiple states. Clear communication and dependable service are exactly what we aim to provide. We truly appreciate the recommendation and your continued trust in Rapid Radios.
– The Rapid Radios Team
Great customer service
Patrick fixed the issue quickly and professionally!
6 January 2026
Unprompted review
Reply from Rapid Radios
Thank you for your review! We’re glad to hear Patrick was able to resolve the issue quickly and professionally. We appreciate you taking the time to share your experience and thank you for choosing Rapid Radios!
—The Rapid Radios Team
One of my new PPT was defective and…
One of my new PPT was defective and reached out for support and Patsy M. From customer care took care of it that day! WOW! That doesn’t happen anymore more.
Thank you !!!!! And much appreciated! What a great Company
Mitch
6 January 2026
Unprompted review
Reply from Rapid Radios
Thank you for taking the time to share your experience, Mitch! We’re sorry to hear about the defective unit, but we’re so glad Patsy was able to take care of it the same day. That kind of service is exactly what we strive for, and it means a lot to hear it stood out to you. We truly appreciate your support and kind words!
—The Rapid Radios Team
Great small US company
Great small company, great product! As an Emergency Manager having the ability to communicate is key and just as important, or more, when it comes to your family. I bought these radios to keep in touch with family across the US. I've bought them twice and expect to buy more for other family members and our small business.
26 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for the thoughtful review! We truly appreciate your trust in Rapid Radios—especially coming from an Emergency Manager who understands how critical reliable communication is. We’re honored to be a part of keeping both your family and business connected, and we’re grateful for your continued support.
— The Rapid Radios Team
I ordered four for my family
I ordered four for my family. Two for my wife and I, one for our son who is 30 miles away. The real test was for our
daughter 500 miles away. All work great! Conversations as if in the same room! I recommend Rapid Radios!
25 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your experience! We’re so glad to hear that the radios are keeping your family connected, near and far, with crystal-clear conversations. Your recommendation means a lot to us!
— The Rapid Radios Team
Outstanding Experience with Rapid…
Outstanding Experience with Rapid Radios
As a long-time user of Rapid Radios, I can confidently say that these PTT over cellular (PoC) radios perform exceptionally well, and the customer service is truly top-notch. After seeing some mixed reviews online, I was curious about the negative feedback, but my experiences have been nothing but positive—I honestly wonder what issues others might have encountered.
Every time I’ve reached out to customer support, they’ve responded promptly and resolved any questions or concerns efficiently. We use numerous radios across our team, including for employees and even some family members on a separate group channel, and everyone is thrilled with the reliability and clarity.
If you’re in the market for long-range communication devices at a fair price, Rapid Radios is the company to choose. I’ve seen cheaper PoC alternatives out there, and I know people who’ve tried them—unfortunately, they often turn out to be low-quality and unreliable. As the saying goes, you get what you pay for.
I highly recommend trying a few Rapid Radios yourself—you won’t be disappointed! ⭐⭐⭐⭐⭐
29 December 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing your wonderful experience! We’re thrilled to hear that our radios have met your expectations and that our customer support has been helpful and prompt. It’s great to know that your team and family are enjoying the reliability and clarity of our devices. We appreciate your recommendation and kind words—it means a lot to us!
— The Rapid Radios Team
I was able to take these bad boys from…
I was able to take these bad boys from Decatur Texas all the way to Davy Crockett national forest thats 230 miles away with 0 cell service and hear my wife perfectly fine, it was awesome they are very compact easy to use and a durable too.
27 December 2025
Unprompted review
Reply from Rapid Radios
Thanks for the awesome review! We’re thrilled to hear your radios performed flawlessly over such a long distance—even with zero cell service. It’s great to know the clarity, durability, and ease of use really stood out for you. We appreciate you choosing Rapid Radios and sharing your experience!
— The Rapid Radios Team
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