Bought a few bits and bobs off RM for some time now due to their very competitive rates and ease of cutting smaller lengths as needed. Recently dealt with Natasha regarding some pipe that i needed so... See more
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Have been using Rapid Metals for a few months now. As a hobby engineer I often need small lengths of various metals for projects and Rapid will do this no problem, great when you need something like a... See more
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Reasonably priced, especially on some of the bargain deals. Very quick delivery, well packed and supported. Cut to convenient lengths/sizes. Rapid Metals are my go to supplier, I live in a rural area... See more
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Ordered stainless steel sheet and it arrived three days later. Well packaged and the material in pristine condition. This is my fourth order of this material and it's now built into my project car. Br... See more
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Company details
Written by the company
Rapid Metals Ltd has been servicing the Midlands, with all it's metal needs for over 25 years from its Nuneaton and Redditch stores. With our Online Shop we can now offer the same great service across the U.K.
Contact info
4.7
Excellent
907 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service…
Easy to order online and a great service with fast delivery
14 April 2026
Unprompted review
Ordered on line on Sunday
Ordered on line on Sunday
Collected we'd afternoon
Price was great
Very happy bunny
15 April 2026
Unprompted review
From a model engineer perspective they…
From a model engineer perspective they have most things I need ,helpful staff that offer a superb service ,very good company to deal with
15 April 2026
Unprompted review
No Returns Policy
Not transparent about return policy on the web page leading to confusion, wasted money, an item I can no longer use and will put straight in the bin. Very few items on their site are returnable and customer service is poor. Delivery fees are very high for a small item. I will never shop here again.
15 April 2026
Unprompted review
Reply from Rapid Metals Ltd
Hi Lucy
I'm sorry to see you have left us a 1 star review. Further to the conversation we have already had regarding the return of your order, unfortunately as I explained, the order, as with most items from us, was custom cut so doesn't qualify for a refund unless it's faulty.
The item you received was, as described and as ordered, a 20mm Tube with a 1.5mm wall. I have checked the bar it was cut from and it measures accurately. You intended it to fit inside another item, not purchased from us, that had a 20mm I.D, which as I explained would not fit. You would need a smaller tube to allow for tolerance on both items. This doesn't mean the item is faulty, it means it was the wrong size that you ordered, which was an unfortunate mistake.
Our returns policy is clearly available on the website and it's clear when you are entering your dimensions and qty's at the point of ordering that it is a custom product. There is also a reminder before you checkout, to double check your measurements. The discount code I have sent you already is still available to use for any further purchase you make as a gesture of goodwill, and I have answered all of your concerns in full and promptly so I'm sad to see the customer service you have experienced described as poor.
You have very right to feel frustrated as the purchase did not work for you as you intended, but as I have explained, this is not because the product was supplied incorrectly. The discount code is still available and I'm sorry you feel like you have received poor service from us, that was never our intention.
Regards
Natasha
Brilliant service as always
Brilliant service as always. Really quick turnaround and good pricing on all materials
10 April 2026
Unprompted review
Reply from Rapid Metals Ltd
Hi George
Thank you for taking the time to leave us a great review, It's good to see you have been happy with the service we have provided. If there is anything else you need, please get in touch, or head to the website!
Regards
Natasha
First class service
First class service. My first port of call for any metal requirements I have.
11 April 2026
Unprompted review
Reply from Rapid Metals Ltd
Hi there
So lovely to see we are your first choice for all things metal! Thanks for leaving us a great review, we look forward to your next order!
Regards
Natasha
EXCELLENT SERVICE
EXCELLENT SERVICE- GOOOD COMMUNICATION - FAST TURNAROUND - NO PROBLEMS
26 March 2026
Reply from Rapid Metals Ltd
Hi Gordon
Many thanks for the kind words, we are glad to see you have had a great shopping experience with us! Thank you for taking the time to leave us a great 5 star review. We look forward to being of service to you again in the future.
Kind regards
Natasha
Metal cut accurately and fast delivery.
The website is very easy to use and specify what you want. The metal was delivered in about a week, which I thought was excellent as there was a lot of cutting to do, this was done very accurately. Highly recommended.
26 March 2026
Reply from Rapid Metals Ltd
Hi Simon
I'm really happy to see you have been pleased with everything. We really appreciate you taking the time to let us know about your positive experience. If there is anything else you need, please let us know!
Regards
Natasha
Reply from Rapid Metals Ltd
Hi Nigel
It's great to see you have had a great experience with the team here at Rapid Metals, it does mean a lot to us! Thanks for taking the time to leave us a 5 star review, we look forward to being of service to you again in the future.
Regards
Natasha
Exact product
Exact product - and very quick (considering we live up north).
So yes - perfect.
Delivery person also was a can-do person (needed for dealing with heavy metal :)).
25 March 2026
Reply from Rapid Metals Ltd
Hi there
Thanks so much for the great 5 star review, we really appreciate it. I'm glad you were able to find exactly what you were looking for! If there is anything else we can help you with, please get in touch or head to the website.
Regards
Natasha
Good customer service early pick up
I ordered 6 pieces of metal on Friday 20th after closing time, asked if it was possible for me to pick it up at around 13:00 on the 24th 1.5 working days, as I was near by for a car being serviced. My car service finished early and I was able to pick it up just after 11:30. Good customer service, they also carried it to the car for me. Thank you.
24 March 2026
Unprompted review
Reply from Rapid Metals Ltd
Hi Graham
Thank you so much for sharing your experience shopping with us at Rapid Metals, I'm so happy to see you have been pleased with the service you have experienced! Thanks for the 5 star review and we look forward to being of service to you again in the future.
Regards
Natasha
Reply from Rapid Metals Ltd
Hi Ben
I'm glad to see you have received your order cut accurately from us! Thanks for the great 5 star review, we really appreciate it!
Regards
Natasha
Excellent website and service highly recommended
Excellent website
Quality materials , accurate cutting
Good packing and reasonably quick turnaround
Have used Rapid Metals for some time and have had no problems at all.
Highly recommended.
9 March 2026
Unprompted review
Reply from Rapid Metals Ltd
Hi Richard
Thank you for choosing to shop with Rapid Metals, we really appreciate you taking the time to leave us a great review. It's lovely to see you have been pleased with everything! If there is anything else you need, please head over to the website!
Regards
Natasha
Excellent service, really well priced
These guys are amazing.
Metal in various forms cut of to length, saves so much time and money.
Easy to use website, quick delivery and great communication, one of the best , strongly recommend
3 March 2026
Unprompted review
Reply from Rapid Metals Ltd
Hi Kelvin
Were so happy that you have had a great experience shopping with us! Thank you so much for the 5 star review, we hope to be of service to you again very soon!
Regards
Natasha
Reply from Rapid Metals Ltd
Hi Sheba
Thank you so much for leaving as a 5 star review. It's great to see you have been pleased with the service provided by us here at Rapid Metals, we look forward to your next order!
Regards
Natasha
Very happy
Product (custom cut metals) is good, well packed to protect it and delivery is quick
23 February 2026
Reply from Rapid Metals Ltd
Hi Tim
We really appreciate you taking the time to leave us a great 5 star review! I'm glad you have been pleased with everything, we look forward to being of service to you again in the future!
Regards
Natasha
Very easy to use website.
25 February 2026
Unprompted review
Reply from Rapid Metals Ltd
Hi Steve
Many thanks for the 5 star review! I'm glad to see you have found the website easy to use, we are working on some changes to make it even more simple and easy to use! Keep an eye out over the next few weeks for that! If there is anything else you need, please don't hesitate to get in touch!
Regards
Natasha
Reply from Rapid Metals Ltd
Hi Spencer
Really pleased to see you have been happy with the service provided by the team at Rapid Metals! thank you for taking the time to leave us a great review, we really appreciate it! We look forward to being of service to you again in the future!
Regards
Natasha
Excellent service every time I use…
Excellent service every time I use these guys, massive range of stock its my go to place for metals.
25 February 2026
Unprompted review
Reply from Rapid Metals Ltd
Hi Adam
Thank you so much for the great review and for the 5 stars. We are more than happy to be your chosen metal supplier! if there is anything else you need, please don't hesitate to get in touch or head to the website!
Regards
Natasha
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