Rapid Loans Reviews 

72
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers had a great experience with this company. Customers consistently praise the dedicated staff members for being exceptionally helpful, polite, and responsive throughout the entire application journey. Consumers genuinely appreciate the remarkably fast loan approvals, alongside the exceptionally smooth, clear, and stress-free communication delivered by the professional team. Many buyers mention that finding reliable financial support was remarkably straightforward thanks to the careful guidance provided. However, some customers also noted significant challenges when attempting to manage their ongoing loan payments. A few reviewers experienced frustrating difficulties during financial hardship circumstances, or faced severe communication hurdles when trying to close their accounts.

What people talk about most

Customer service

Customers had positive experiences with customer service, noting that the team was supportive, responsive,... See more

Service

People report positive experiences with service, highlighting professional and friendly staff who make the... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the loan process. Reviewers... See more

Response time

Reviewers highlight positive aspects of response time, noting that the team is quick to answer questions and... See more

Payment

Clients share ambiguous opinions on payment, reporting both positive and frustrating experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Rapid loans through Driva. They havnt been anything but amazing. From the get go they answered all of my questions no matter how tedious they were. It took me a few weeks to find a car I want... See more

Company replied

Rated 5 out of 5 stars

Would recommend Rapid Loans. Rang me back after my initial enquire really quickly which I didn’t get with 2 other companies I tried to engage with. Professional and friendly first point of contact in... See more

Company replied

Rated 5 out of 5 stars

I was a rapid loan customer since start of 2023 just finished my loan in June 2026. Really supportive and easy to deal with. They never penalised me by hitting me up with more payment after i finished... See more

Company replied

Rated 5 out of 5 stars

Great service, Assisted me when no one else would. Greatly appreciated. Was given a follow up call before first payments were due, making sure I was happy with dates etc. The lady was very frien... See more

Company replied


Company details

  1. Car Finance and Loan Company

Written by the company

At Rapid, we’re here to help you ‘Unlock the Road Ahead’ with personal and auto loan options that feel straightforward, supportive and designed for real life. Since 2003, we’ve helped more than 50,000 Australians fund what matters most — whether that’s upgrading the car, refreshing the home or planning that dream holiday. Our focus is on flexibility and reliability. We understand that everyone’s circumstances are different, so our auto and personal loan products are built to give you options that fit your needs. Our secure online portal allows you to upload your essential application documents quickly and conveniently, and our team is here to guide you at every step. As a trusted lender with over two decades of experience, we’re proud to support Australians in moving forward with confidence. At Rapid, we make borrowing feel easier and more transparent, so you can focus on the next chapter — wherever the road is taking you.


Contact info

4.1

Great

TrustScore 4 out of 5

72 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(72)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely people awesome service fast…

Lovely people awesome service fast approval and really helpful quick and easy application would recommend and use again

10 July 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Thanks Sean, this is great to hear. I hope you continue to have a positive experience with Rapid :)

Rated 5 out of 5 stars

Very professional and friendly

Friendly staff they helped in securing my loan very quick response easy forms to fill out not a drama

9 July 2026
Unprompted review
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Reply from Rapid Loans

Thanks for sharing this fantastic feedback Anthony, the team at Rapid really appreciates it!

Rated 5 out of 5 stars

Helpful fast response

Helpful fast response, giving me the best results 👌

14 July 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Thanks Oli, this is great to hear. I hope you continue to have a positive experience with Rapid :)

Rated 5 out of 5 stars

Carmen has been super helpful!

Carmen has been super helpful!

3 July 2026
Unprompted review
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Reply from Rapid Loans

Hi Megan, Thank you for your feed back. We are so happy to hear you have had a great experience with us.

Rated 5 out of 5 stars

Very fast no hassle approval

Very fast no hassle approval,
Would recommend to anyone interested to check them out.

10 June 2026
Unprompted review
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Reply from Rapid Loans

Great to hear, thanks for sharing your feedback and all the best with your loan :)

Rated 5 out of 5 stars

Amazing customer service

I was lucky enough to have a lovely lady Carmen help me through a situation involving a car security swap. Carmen was extremely helpful and understanding, always in contact via emails and phone calls every step of the way. Being my first time buying a car on my own being a single mum it got a bit overwhelming, Carmen made the whole experience that little bit easier. I could not have asked for better customer service. Thank you Carmen

11 June 2026
Unprompted review
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Reply from Rapid Loans

Hi Donna,
This is great to hear. Thank you for sharing your positive experience with Rapid.

Rated 1 out of 5 stars

Overpriced and disrespectful

I have found rapid loans to be pushy, lacking compassion and charging exorbitant fees to customers. I would strongly advise against doing business with this company.

8 June 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Hi Anon, we’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would welcome the opportunity to discuss this further and encourage you to contact our Internal Disputes Resolution team at idr@rapidloans.com.au, who will respond promptly to your concerns.

Rated 1 out of 5 stars

Had to ring for a statement as was…

Had to ring for a statement as was advised they don't automatically send out statements. So every time I want a statement I'll have to ring. Rung to increase my payments only to be advised I'll be charged a $15 fee for making a change to my loan. Are you serious!! I understand a charge if I'm decreasing my repayments but I'm actually increasing. Luckily the person I spoke with advised I won't be charged a fee. At the begining of my loan an email was sent advising my loan amount but it failed to advise me that this amount did not include interest. Must have been in the fine print so think twice before applying for a loan from Rapid Loans.

21 May 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Hi Pip Te Purei, we’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would welcome the opportunity to discuss this further and encourage you to contact our Internal Disputes Resolution team at idr@rapidloans.com.au, who will respond promptly to your concerns.

Rated 1 out of 5 stars

High INTEREST RIP OFF

Fast loans
Very high interest rates
Fees
Charges
Etc etc etc
Run away don’t do it ….
If you want to be overcharged and ripped off
GO WITH RAPPID LOANS ….
The overseas call centre is just the crap flavoured cream ontop ……

14 May 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Hi Kim,
We understand your concern about the interest rates. Rates are influenced by a range of market and lending factors, our goal is to help find the best possible solution to meet our customer's needs.

Rated 1 out of 5 stars

Very simple process to get the loan but…

Very simple process to get the loan but the lack of communication and service when trying to close loan was absolutely ridiculous. It took me to stop payments to get a response after 3monrhs of trying.

5 May 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Hi Veronica
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
Clear and transparent communication is important to us, and we would welcome the opportunity to review this further—please contact us at idr@rapidloans.com.au, and our team will respond to you directly.

Rated 1 out of 5 stars

had a car loan with them for 3 years…

had a car loan with them for 3 years will not assist with refinance for major repairs required to continue using vehicle (but they damn sure keep taking my money every 2 weeks and expect me to keep it registered and insured even tho it doesnt work) already spoken to their disputes resolution team who are unable or unwilling to help with this situation

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Carmen has been lovely to deal with

Carmen has been lovely to deal with, super quick response to everything I have asked and has been nothing but helpful.

Thanks rapid loans for all your help!

18 March 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Great to hear Yolanda, thank you for sharing your positive experience with Rapid Loans.

Rated 5 out of 5 stars

Great experience!

Applied for a loan last year and unfortunately was declined but was given steps to reapply at a later stage with the nod that if I were to do said steps, they would approve... voila, applied 6 months later and as promised, loan was approved.

Process was very simple and Carmen and Gemma were very helpful and responsive.

I originally applied through Driva, which added considerable time, but next time applied direct, process took about 2 days and then had the money in my bank that night after signing the contract.

10/10 would recommend.

5 March 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Hi Joel,
Thanks so much for sharing your experience! While it’s never ideal to be declined at first, we’re glad the steps we provided helped and that your second application went smoothly.

Carmen and Gemma will be delighted to hear your kind feedback, and it’s great to know the direct application made the process quick and easy. We really appreciate the recommendation.

Rated 1 out of 5 stars

Went though Driva to get matched with…

Went though Driva to get matched with this company, got emails saying “Great news — your personal loan application looks great “
To saying unfortunately they weren’t able to give me a loan
Why make statements like that getting people hopes up to be declined
Would give zero stars if I could
It’s not the fact of not getting a loan got one with another lender, it just the down right wrong stay away👍

3 March 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Hi Lee,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can feel when your application is not successful.
Setting clear expectations is very important to us, and we’re disappointed to hear we fell short in your case. We’d truly appreciate the opportunity to look into this further and would encourage you to reach out to idr@rapidloans.com.au so our team can respond to you directly.

Rated 1 out of 5 stars

This company is the worst

This company is the worst, they lie regarding internet rates. The customer service is less then par. Do your home work do not use them they are the pits

17 February 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Hi Dale,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it can feel when expectations around internet rates and customer service aren’t met.
Providing clear information and supportive service is very important to us, and we’re disappointed to hear we fell short in your case. We’d truly appreciate the opportunity to look into this further and address your concerns.
Our IDR team will investigate this and contact you directly.
Thank you again for your feedback, it helps us improve.

Rated 5 out of 5 stars

Had an awesome experience with rapid…

Had an awesome experience with rapid loans. I was after a specific amount and no one else was willing to even give me a chance or anything near to what I was after. Huge thank you to Callum L!

11 February 2026
Unprompted review
Rapid Loans logo

Reply from Rapid Loans

Thank you for sharing your experience Mia! We're so glad everything met your expectations and we were able to assist. It is truly rewarding to hear that you have experienced a positive impact.

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