Ransome Optical Reviews 9

TrustScore 4.5 out of 5

4.3

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Company details

  1. Optician
  2. Eye Care Center
  3. Glasses Store

Written by the company

Ransome Optical is a stylish, clinical‑led optician based in Hampstead, London, founded by optometrist and spectacle‑maker Jack Ransome Lupton. They offer comprehensive 60‑minute eye examinations using Zeiss OCT and visual‑field screening to assess both vision and ocular health, tailored to individual lifestyles and history. Their core expertise lies in bespoke spectacles: handcrafted on‑site using premium acetate or natural horn, designs are tailored precisely to each client’s facial contours, colour preferences, and personal engraving choices. Alternatively, clients can choose from a curated collection of independent frames by noted makers like Cutler & Gross, SALT., Nine, and more. Every bespoke frame also supports a philanthropic mission, £33 from each sale is donated to Sightsavers to fund cataract operations in underserved communities. Jack’s passion, born from wearing glasses since childhood and developing an early fascination with design, drives the brand’s ethos: merging clinical precision with artisan craftsmanship and personality‑amplifying design. Located at 23 South End Road, Ransome Optical offers a welcoming in‑person experience. A blend of expert eye care, bespoke design consultation, and traditional frame‑making. Their hands‑on approach ensures exceptional fit, style, and service every step of the way.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

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Rated 5 out of 5 stars

Absolute 5* service

Absolute 5* experience -- Friendly, precise, and highly professional. The eye exam was done properly, not rushed, accompanied by clear explanations and questions to get to the best prescription. Tip-top service, and a great espresso on top!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

First off I love my new bespoke glasses

First off I love my new bespoke glasses which is the most important thing. But Jack is also a very welcoming and friendly person. He talked me through all the choices and was patient with me deliberating over which colour to choose
The whole experience was first class

22 November 2025
Unprompted review
Ransome Optical logo

Reply from Ransome Optical

Thanks so much, James! We are so pleased that you enjoyed your experience with us. Your blue aviator frames look mega! See you soon.

Rated 5 out of 5 stars

Altogether excellent

Altogether excellent! I had a very thorough eye examination and the options were explained to me in detail. I’m delighted to have found a local optician that I feel I can trust to look after my sight.

30 October 2025
Unprompted review
Ransome Optical logo

Reply from Ransome Optical

Thanks so much for your kind words, Jennifer. We look forward to serving more of the local community. See you soon!

Rated 5 out of 5 stars

Excellent experience

Excellent experience, both professional and friendly. I felt listened to, my concerns addressed and no pressure to make a purchase I might regret in future. I shall continue to use Ransome optic. Diane Worth

21 October 2025
Unprompted review
Ransome Optical logo

Reply from Ransome Optical

Thanks Diane. Our hour-long appointments assure plenty of time for thorough examination and discussion! We hope to see you back soon.

Rated 5 out of 5 stars

Amazeballs

Mr Jack is a lovely chap; he makes a stupendous espresso and even better frames. Heard about his spectacles through their collaboration with Drake’s and decided to book myself in for some bespoke frames. The whole process was a treat and I’m very much looking forward to seeing the finished product in the flesh. Would heartily recommend.

31 May 2025
Unprompted review
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Reply from Ransome Optical

Thank you so much, Amir. It really means a lot! That's certainly the first complement for our coffee-making skills! Your frames will be fab - can't wait to show you! See you soon.

Rated 5 out of 5 stars

Professional, friendly service and stylish frames!

Read the Ransome Optical website for a flavour of Jack's passion - and experience his caring and attentive service. It didn't feel like a routine annual check-up; rather, he made me feel that he really cared about my eyesight. His own-brand frames offer originality; this new independent business enhances the local services and deserves our support.

20 May 2025
Unprompted review
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Reply from Ransome Optical

Wow Joel - thank you so much for taking the time to write such a nice review. It means a huge amount to us, especially at this early stage of our business. We're proud of what we do and so it's nice to be recognised! See you soon.

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience

10 May 2025
Unprompted review
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Reply from Ransome Optical

So glad you had a good experience with us, Angelique! Thanks for the kind words. See you soon!

Rated 5 out of 5 stars

Lovely Independent Opticians

Lovely opticians, and extremely friendly staff. They also have an amazing range of Ransome hand-made spectacles.

27 February 2025
Unprompted review
Ransome Optical logo

Reply from Ransome Optical

Thanks Tom! Means a lot. Until next time!

Rated 5 out of 5 stars

Had the most thorough eye examination…

Had the most thorough eye examination today. I really appreciate all the care, consideration and attention I received from Ruth and Mariam. Over the years I have attended many Opticians/Optical people and I can report that Ransomeoptical NW3 are really top class and I thoroughly recommend them for all your eye examinations and glasses. I wish them continuing success.

4 November 2024
Unprompted review
Ransome Optical logo

Reply from Ransome Optical

Hi Alan, thank you so much for your kind words - it goes a long way! It was great to see you and look forward to your next visit.

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