Rankins Jewellers Reviews 

242
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and the truly stunning quality of the custom jewelry pieces. Consumers note that the dedicated team provides exceptional support throughout the entire process and always ensures fast delivery. Some reviewers were not happy with product durability and unresponsive communication channels after completing their online purchase. A few customers faced difficulties when trying to resolve issues regarding damaged items and unacknowledged messages sent to support. Even with these specific complaints, people consistently appreciate the beautiful craftsmanship and overall welcoming atmosphere provided by the business.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the stunning... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional support... See more

Customer service

Consumers find customer service to be positive, frequently praising attentive staff who take the time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Rated 5 out of 5 stars

I ordered a beautiful white gold diamond “A” initial pendant (always wanted one) and lucky for me at the time it was on sale. When it arrived it exceeded my expectations, it was absolutely stunning, b... See more

Rated 5 out of 5 stars

I recently had a custom ring made here, and I couldn’t be happier with the experience from start to finish. The team was incredibly friendly, patient, and genuinely helpful throughout the entire pro... See more

Rated 5 out of 5 stars

Couldn’t recommend Rankins jewellers enough i had the most perfect bangle made for my baby girl, the staff was super amazing and friendly I’m very happy with my purchase and will definitely come back... See more


Company details

  1. Jewelry Store
  2. also in
  3. Jeweler
  4. Jewellery Manufacturer
  5. Jewelry Designer

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(242)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible service

Incredible service. I left it super late and needed an engagement ring within 1.5 weeks. I spoke with Daisy and she got me exactly what I wanted within 7 days! Can’t recommend them enough! The ring is perfect and the service was amazing.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Rankings is outstanding

Rankins customer service is second to none. I have used Daisy for years and she is honestly the best and most honest person. She is so helpful and creative with bringing designs to life. She is thorough and leaves no stone unturned to ensure that it’s exactly right. She is a true perfectionist and is so passionate and genuine. It really is a different class!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service second to none

Customer service second to none — very attentive and thorough. They checked every aspect of my order before dispatching it. These guys genuinely care about keeping their customers happy. It was a pleasure purchasing from them

5 May 2026
Unprompted review
Rated 5 out of 5 stars

I have used Rankins a couple of times…

I have used Rankins a couple of times now for bespoke jewellery and both times have been perfect. The communication time frame and most importantly the items were beyond expectations. The aftercare is also great when i was unsure if i needed a thicker chain on my name necklace they were more than happy to accommodate but they advised me to keep a dainty chain for diamonds i was worried it would be too fragile but i have not taken it off for months and it’s been fine. Cannot wait for my next treat. They are also fantastic at suggesting ideas and designs. ⭐️⭐️⭐️⭐️⭐️ Very happy returning customer

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I recently had a custom ring made here

I recently had a custom ring made here, and I couldn’t be happier with the experience from start to finish. The team was incredibly friendly, patient, and genuinely helpful throughout the entire process. They took the time to listen to my ideas, offered thoughtful suggestions, and made sure every detail was exactly how I wanted it.

I’d highly recommend them to anyone looking for a custom piece or even just great service. I’ll definitely be returning in the future!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with purchase

Very happy with purchase, good quality and great service. First purchase online, was dubious, as to whether the quality would be as good as pictured online.
But was not disappointed, i would recommend Rankins.

7 April 2026
Rated 5 out of 5 stars

Bought my ring online and was a bit…

Bought my ring online and was a bit worried I was taking a chance, but the communication and up to date delivery was excellent, would definitely recommend rankins for your exquisite jewellery

22 March 2026
Unprompted review
Rated 5 out of 5 stars

I just want to say a massive thank you…

I just want to say a massive thank you to Rankins staff that has gone above and beyond with everything for me they got my dream watch and I’m over the moon but I’m even more grateful for there service nothing is too much for them they just get on with it for you it’s been fantastic and won’t go un missed thank you guys take care and I wish you all the success ☺️

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent & Classy

I have been purchasing jewelry from Rankins for years prior to this when they were based on Roman Road. I have now since they moved to on line purschased jewelry from them and the service is still second to none. Items made to an excellent standard always loved their jewelry and the jewelry arrives within the delivery time. Superb service.

5 March 2026
Rated 5 out of 5 stars

Rankins Jewellers can not recommend…

Rankins Jewellers can not recommend enough . We recently purchased some rings for my daughter . From start to finish the service was outstanding and the rings are stunning so happy with them . Thank you

20 February 2026
Unprompted review
Rated 1 out of 5 stars

My partner bought me new earrings for…

My partner bought me new earrings for Valentine’s Day , within 72 hours the backing had snapped, with this being stuck in the back of my ear but the earring due to the faulty backing had come away and can’t find the stud , rankings has taken no accountability for something that I purchased within 72 hours and clearly sent pictures of the faulty item and put the blame on my door which is very disappointing no one has money to waste , I was offered nothing apart from paying more money for a single earring. Poor customer service and poor product all round .
Thank you Kelly.
The backing snapped nothing should break within unjustified time length it’s crazy , if the item wasn’t faulty, the backing would’ve never broke and I would still have the item why would then I pay more money for something that was not my fault and I could not prevent and no Rankins was not helpful The fact I bought it on Saturday and by Monday the backing had snapped says everything. I gave you the item that was at fault that made me lose my brand new earring. Very unreasonable from rankings. Thank you

17 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look