Ramp Reviews 

229
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about delayed payments, unexpected charges, and slow deposit times that negatively impacted their business operations. Reviewers expressed frustration regarding the poor handling of transactions and difficulties with vendor payments. Furthermore, people consistently stated that customer service was unresponsive, leaving them without proper assistance when technical issues or urgent questions arose. Though some reviewers found the platform helpful and very easy to navigate for managing daily business expenses. Some people also noted that certain features successfully streamlined routine tasks, reduced paperwork, and improved overall operational efficiency for their internal teams.

What people talk about most

Payment

Consumers find payment processing to be a source of frustration, reporting that people experience prolonged... See more

User experience

People report ambiguous experiences with user experience, as some consumers praise the platform for being... See more

Customer service

Customers had negative experiences with customer service, frequently citing severe communication gaps,... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with delayed payments and... See more

Staff

Customers consistently note ambiguous experiences with staff, as some reviewers describe team members as very... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Customer service is lost with Ramp. When problems arise they are quick to email you a how to that does not work. Explain to them it did not work and get the same how to again. They can be late to a zo... See more

Rated 2 out of 5 stars

Starting using Ramp in Q1, 2026. Enjoy single-use cards for business cash management. However, they DON'T SYNC WITH QBO as believed. I've been trying for months to get it to sync and today I decided t... See more

Rated 2 out of 5 stars

Terrible customer service. They hold your funds hostage and charge you 1% to get payments on the same day your vendor used to have the money inyour account with zero notice. They intentionally hold... See more


Company details

  1. Accounting Software Company
  2. also in
  3. Business to Business Service
  4. Financial Institution
  5. Software Company
  6. Software Vendor

Written by the company

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp save an average 5% and close their books 8x faster. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year. To learn more, visit ramp.com.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

229 reviews

5-star
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1-star

No recent history of asking for reviews

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2.7

All reviews

(229)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Foreign currency exchange rates are terrible

The software is amazing but I have to take down 4 stars for obnoxiously ridiculous foreign currency exchange rates. You can do so much better! You have any meaningful payment volumes in non-USD, it will be super expensive.

14 July 2024
Unprompted review
Rated 5 out of 5 stars

We love the free spend management tools…

We love the free spend management tools that come with Ramp. We had considered SAP Concur but Ramp provides the tools we needed and instead of paying for them, we earn cash back! Their customer service is amazing as well - it is all via chat or email but they always thoroughly respond within a day at most.

11 July 2024
Unprompted review
Rated 5 out of 5 stars

I'm not obsessed. It's just that great.

Our company with 10-20 employees has been using Ramp for a year now. My only regret is not using Ramp sooner. No more employee expense headaches. Easy bill approval process. Set up recurring bills. Bills auto sync to Xero including the bill pdf file. 1.5% cash back. Vendors set to code to default account. 1099 requested and tracked. Contracts tracked and notifies before expiration. Effortless to issue cards to employees or change card limits. Easy to reimburse employees after their expense is approved. Honestly, I could go on and on about all of the ways Ramp has improved things for us.... FOR FREE. I always mention Ramp when I'm working with accounting departments of other companies. But I swear I am not obsessed! I just love Ramp.
Does it have it's drawbacks? Of course. What doesn't have drawbacks? But if I had to quantify them, I would say Ramp has only one drawback for every 50 advantages.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Have had multiple businesses as customers of Ramp, and its been perfect all around. Product, support, etc! Stay away from banks, trust Ramp.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Ramp Raves

Our firm has been with Ramp for about 5 weeks and we have really loved the convenience of texting receipts and Ramp finding receipts in our email! We really like setting up different card limits for different cards as well. Love the controls and limits we can set!

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Extremely statisfied

Ramp has revolutionized our expense management with its intuitive interface and real-time tracking, saving us countless hours. The seamless integration with our accounting software (Netsuite) has streamlined our monthly financial closing significantly. Exceptional customer service and robust features make Ramp an invaluable tool for our business.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. The software is great. Ramp is always looking to improve it's offering. I would highly recommend.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Effortless process. Wonderful tool.

The Ramp team was great with helping us implement the tool. There were plenty of training tools available when needed. The process is user friendly and we’ve not had any employees having issues with not understanding how to use it. The accounting process is seamless, syncing directly with our ERP. Very positive experience.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Using Rewards

The ability to utilize rewards to pay down our bill was extremely seamless and easy. Directions were very cut and dry.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Love it!

It took a little while to figure it all out but now it's very streamlined and lightens my work load.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

As a NZ business launching in the States, we've had a lot of frustrations with our bank's online payment functionality, which doesn't allow for making batch payments and is generally pretty manual. We were recommended to use Ramp by our US accountant to resolve this issue, and the experience has been amazing. The onboarding process was very painless and it's made managing our payables, and credit card spending so much easier. As well as significantly improving our controls. My only wish is that Ramp was available in countries outside the USA. Great product, and the cashback feature is an amazing bonus.

30 May 2024
Unprompted review

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