rainkiss.online Reviews 

Great raincoats, me and my husband both have one and I love how versatile they are and how they fit anyone. Good customer service and fast shipping.

Amazing customer service! Team went above and beyond to help me!

Very serious and professional.
Quick answer and very commercial service
Thank you

I am very happy with my rainkiss coat
Thanks for the quick sending

The poncho I ordered as a christmas gift got lost in the mail. I was so sad to hear this but the customer service team kindly offered to send a new one and it arrived in time for the holidays!
I’m so happy this got resolved in time.

An availability problem but responsive customer service who immediately offered me an alternative solution. Thank-you for your prompt response.

Ordered a poncho a month ago and no sign of it. Had an email last week saying they had mislaid it but it was now found (which causes concern, it’s not like they are cheap) and would ship Monday just gone. Have received no tracking information so I contacted them, they copy and pasted their reply from last week - which had stated it would have been shipped by now but no. I will be cancelling this order- which following other reviews I’m sure they will suddenly have shipped it. the service for such expensive items is utterly abysmal

Bought a rain kiss poncho, have only worn it a handful of time, but I find it makes my clothes under the poncho wet… even if not raining… the inside of the poncho always feels damp. I have written to customer service, but no response…

Total waste of money, as I can’t wear it - shame as I love it, but can’t wear it as it makes me and my clothes wet from inside.

I ordered a poncho but would like to return it,however, I have not had a reply to my emails to either the general contact email or Nikki email. Please can you reply asap and send the refund information?
Kate

I bought a poncho from Rainkiss in September which I was initially very happy with. However upon wearing it I realised it was faulty (one of the poppers didn’t work). I sent an e mail and 6 days later I received a reply that they would send me a replacement, and checked my address. I responded but heard nothing further. That was almost 3 weeks ago and I’ve sent 3 further e mails since to check what is happening, and have had NO response from the company.

02/11 In response to the company’s reply, I have now e mailed Nikki twice and STILL had no response

03/11 Still no response. This feels incredibly frustrating now.

Order number 64301

Sadly,I have to mention that although I ordered, deposited the money for the rainkiss poncho,on 27th September and i was supposed to receive the parcel within 7 days I haven't received it yet.I have sent many emails to the rainkiss shop
to sort it out.I have also asked for a refund since I haven't received the parcel and they haven't answered.I am really disappointed that I trusted nainkiss shop.
Αfter lots of emails on Facebook and on their official company email and a delay of 15 days I received my parcel.They told me that the shipment to Greece is a bit slow that's why the delay.
I would like them to answer the emails promptly and without any excuses such as I haven't received your email.When we order the products they send us a confirmation email immediately.How is it possible not to receive our emails when we ask for clarification.

Great customer service having turned what could have been a bad experience in to a very positive one - after a stock count issue at the warehouse meaning my order could not be fulfilled, Nikki came to the rescue and despatched an alternative poncho from the Netherlands.

I’m very happy with the speed and the nature in which my issue was dealt with. Thank you Nikki, keep up the good work!

I have been trying to refund an order of ponchos for several days. You can only email because there is no way to call the company. I have requested return information at least 4 times and no one will provide it. The return is due in 14 days. I am returning the product today and hoping the return address is correct. I have canceled the original form of payment and I’m filing complaints with the Better Business Bureau and the Department of Insurance. Stay far away from this company if you want to save yourself some aggravation.

very fast delivery, great product, good price. Competent, very friendly and accommodating. Highly recommended :-)

I ordered a raincoat for my dog, when it arrived I realised I’d ordered a size too big. I emailed Rainkiss explaining this and they asked me to send the raincoat back and they sent a smaller one out straight away. Great customer service and great quality products

Fantastic customer service….. raised a concern about one of the ponchos I bought and got a response from Nikki almost immediately. Nikki took immediate action and completely resolved my issue within 3 days. The ponchos are excellent quality and really good value for money. Extremely pleased and would highly recommend

ordered on sunday, delivered on tuesday. marvellous service. hopefully summers here now & ill not need for a few wks/mths.

I have no idea what is going on. I ordered last week with standard delivery of 3-5 working days. So far the thing hasn’t even been shipped as far as I know, the money was withdrawn almost immediately (which isn’t exactly legal) and now emails go completely unanswered🤷🏼‍♀️ I’m kind of in a bind since I ordered the poncho because I needed it for a specific event next week. Now I feel like I have been ripped off entirely. I wouldn’t trust this company again. I cannot recommend giving your money to this company.

Well I absolutely love my poncho it's bright cheerful and covers well. It folds up nicely in to a A4 ish size pocket. I did have a little problem with a leak along the back neckline but they replied next day and were very helpful. I had overall a good experience thank you

Great service, fast delivery, cool decorations and good quality rainponcho
Best spend money I’ve done this year.