The Railway Touring Company Reviews 

140
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, making their journeys enjoyable. Many people found the holidays and tours well-organized, offering smooth and interesting experiences with spectacular scenery, often highlighting comfortable carriages and a positive atmosphere. However, some people were dissatisfied with aspects of the service, particularly the quality and timing of catering, with meals sometimes described as disappointing. A few others noted organizational issues like unclear announcements or delays. Additionally, some customers mentioned disappointment when steam engines were replaced by diesel or trips were altered unexpectedly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the efficiency, friendliness, and... See more

Holidays

People report positive experiences with holidays, often describing them as enjoyable and well-planned... See more

Location

Clients share ambiguous opinions on location, with some reviewers appreciating the attractive destinations... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers praising aspects like delicious and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had a great day, thoroughly enjoyed the steam train ride with just enough time to walk around York While we went for the premier tickets, the breakfast was really great plenty of choice and hot. S... See more

Company replied

Rated 4 out of 5 stars

Two little quibbles about the catering in first class: tasty "savoury of the day" (aka, sandwiches), but so tiny! Big scone (nice), but tiny pat of butter and small jam to go with. The staff were ve... See more

Company replied

Rated 4 out of 5 stars

Plenty of helpful stewards on board, well organised and paperwork arrived in plenty of time. Only problem on the day was a points & signal failure, which was a Network Rail problem and beyond Railway... See more

Company replied

Rated 4 out of 5 stars

No-one is perfect hence giving 4 Star, there is always room for improvement. We were reassured that we were on the right platform at the start of the journey after the Steward met us and direct... See more


Company details

  1. Tour Operator

Written by the company

The Railway Touring Company has a long established reputation for providing an interesting variety of UK day trips by steam train and tours in the UK, Europe and Worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.0

All reviews

(140)

124 reviews in the last 12 months

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Rated 4 out of 5 stars

A good introduction to Southern…

A good introduction to Southern Ireland, but the long coach journeys from/to hotels and between sites were unfortunate despite two good drivers and a well informed guide. Hotels comfortable. I know it is difficult in Ireland but more train and less coach would have been more satisfactory. Bonus points for two hotels who read our request and provided sheet and blanket instead of duvets.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

The onboard team were great

The onboard team were great, good service, great food, we were kept up to date with delays, what we could do when and had a great day. The locomotive crew did a brilliant job in the heat. Would recommend this to anyone for a special day out

23 May 2026
Unprompted review
Rated 5 out of 5 stars

It was my first Steam trip on the…

It was my first Steam trip on the Swanage Belle with the Railway Touring company. I had booked my tickets form Woking . I received my tickets through my inbox too. The train arrived on time at Woking and the journey was lovely . When I got to my seat and sat down in Standard class . I felt uncomfortable . The booking was easy to do and the staff were polite and helped me alot .One Steward came upto me and asked if I was ok . Then he went to his manager and asked if there were any seats left in First Class . So he did his best and said it was fully booked . The whole trip was good and certainly will use The railway Touring company again.

20 May 2026
Unprompted review
Rated 1 out of 5 stars

Un-necessarily Hot

Hot with no way of adjusting the temperature, unadjustable seats in First Class (despite being manufactured as such - not heritage at all, just static) and to cap it all the steam engine failed on the return requiring the back-up diesel to push.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Excellent organisation, friendly staff on board the train, and a really well-produced booklet describing the journey and what to look out for along the way

16 May 2026
Unprompted review
Rated 3 out of 5 stars

Great Trip but No opportunity to see the engine

We enjoyed going on The Buxton Spa Express. It was an interesting itinerary with an attractive destination.
The meals were great and the catering staff attentive and pleasant. The stewards were also helpful.
But there was one awful omission, no chance whatsoever to actually see the engine, a Black 5. Yes there were operational difficulties with short platforms at Buxton but there was plenty of time there for the engine to draw on to another platform for us to actually look at it. Instead it went off to a siding.

16 May 2026
Unprompted review
Rated 4 out of 5 stars

A lovely trip spoiled by issues out of RTC’s control

A lovely trip to Buxton hauled from Leicester to Buxton and return by Black 5 no. 44871. The engine performed faultlessly and the staff as always were attentive and friendly. However the day was rather spoiled by signal hold ups at Buxton that gave us a mere hour in Buxton , not long enough to fulfill the point of the trip.
The brief stopover was again compounded by the engine getting stuck in the siding where it was being serviced due to a point failure leaving us all waiting in the station .
This was not RTC’s fault of course but due to these infrastructure failings, the day was rather spoiled.
This is the reason for the loss of a star in the review.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

The Edinburgh Flyer

All the staff on the train that I met or had dealings with were very helpful, going out of their way to assist. Being disabled they were very helpful and made my day out so enjoyable.
The steam engine and crew excelled throughout the journey.
Well done Railway Touring Company.

16 May 2026
Unprompted review
Rated 4 out of 5 stars

A great trip.

Three Tour guides all knowledgeable and approachable - Action packed experience of Poland which is now a smart and successful country with a good rail system (beware the platforms change at the last minute) and roads too. Some of the days were rather long and the cold weather made open air carriages character building. The hotel breakfast was good and all their staff were very helpful throughout. My room incorporated a staff lift and was really part of the corridor but it was quiet although being in the corner it was overlooked by the main bedrooms - a single MAN supplement room!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Tour of Vintage Tramways of Prague and the Czech Republic.

The tour, visiting tramways in several cities in the Czech Republic was simply excellent. The party of ten (and we all got on very well) was met at Heathrow and taken through all processes at the airport...and ditto on our return from Prague. We travelled by 1st class train on day trips from our Radisson Blu hotel in Prague to Pilsen, Brno and Most, with a tour of each system in our own vintage tram, including Prague, of course. We had plenty of time to do our own tram riding in each city, with any necessary tickets being provided. Our two guides were incredibly knowledgeable, helpful and great travelling companions. Many lunches and dinners were provided in interesting establishments. There really was nothing to fault, instead, only our heartfelt thanks. This was my third tour with the RTC and I look forward to more.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

First and Last day steam day trip with RTC

The carriages were ex British Railways MK3s. These are not vintage but the first of modern generation - double glazed, air conditioned AND NO OPENING WINDOWS = UNABLE TO HEAR STEAM LOCOMOTIVE - poor heritage experience.
On Sussex Belle (a shorter day trip) lunch served at 15.00 which was OK IF there had been something to eat after departure at 10.45. A solitary cinnamon swirl is just not enough - at least a continental breakfast - fruit yogurt, croissant and pastry. First and last day trip with RTC.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Sussex Belle

Such an enjoyable day out on the Sussex Belle to Eastbourne. Attentive and friendly service and lovely scenery en route. Highly recommend this company.

15 April 2026
Unprompted review

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