I ordered 2 x wagons and had no problems used a gift voucher, kept me informed and updated on delivery, but gave only 4stars as very limited on choice .As a lot of were preorder and no indication es... See more
Company replied
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See what reviewers are saying
Easy ordering and paying online. Quick dispatch and well packed. Items received in perfect condition. Only issue postman left parcel in my open fronted porch while I was away on holiday! Not RMS fa... See more
Company replied
Excellent easy to use website Order placed over phone that was very easy transaction ... Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery .. RMS ..... See more
Company replied
I inadvertently made an error whilst ordering online, this was at teatime. I realised my mistake after leaving the website so immediately sent an email explaining the situation. Later that evening I r... See more
Company replied
Company details
Information provided by various external sources
We're based in Birmingham, UK. Here at Railway Model Store we pride ourselves in offering excellent customer service.
Contact info
156 Great Charles Street Queensway, B3 3HN, Alderley Edge, United Kingdom
- 0161 818 7300
- sales@railwaymodelstore.co.uk
- railwaymodelstore.co.uk
4.6
Excellent
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Railway Model Store
Thank you Brian!
Good phone response
Good phone response, know their stock levels, very quick delivery . Excellent store.
14 April 2021
Unprompted review
Reply from Railway Model Store
Thank you Gary!
Excellent service all the way well done
12 April 2021
Unprompted review
Excellent service all round
10 April 2021
Unprompted review
Item ordered arrived on time
Item ordered arrived on time, in perfect condition as ordered.
6 April 2021
Unprompted review
Reply from Railway Model Store
Thank you Robert, we always try to do our best for our customers!
Good products, clearly described good delivery
Items were excellently described in pictures and text, easily ordered, promptly delivered, excellently packaged and goods in A1 condition.
5 April 2021
Unprompted review
Reply from Railway Model Store
Hi John! Thank you so much for your review, a pleasure serving you!
Good price
Good price, great service. Item arrived within two days of order
27 March 2021
Unprompted review
Reply from Railway Model Store
Hi Mike, thank you for your review! Happy to serve you.
Excellent service
RMS always give excellent service. Prices are competitive, packing is more than enough to protect your purchase and delivery is always quick. Highly recommended
27 March 2021
Unprompted review
Reply from Railway Model Store
Hi John, thank you so much your kind words!
Reply from Railway Model Store
Thank you Richard, always a pleasure to serve you!
Great models and quick service at a reasonable price.
Originally found the items on ebay then went to the shop and saved on postage. Great models and quick service at a reasonable price. Would buy from RMS again.
25 March 2021
Unprompted review
Reply from Railway Model Store
Thank you Paul! Always happy to help!
Excellent service
Excellent service, ordered two n gauge wagons and received in perfect condition well wrapped up in a box. Very prompt and would purchase from RMS again.
17 March 2021
Unprompted review
Reply from Railway Model Store
Thank you Chris, we are always here if you need us!
Satisfied Customer
This is the first time I have used this model railway shop and my experience has been one of speed and efficiency. I ordered four items two of which were in stock and two on pre-order. Imagine my delight when all four items arrived yesterday and they are exactly what I ordered. well done RMS, i'll certainley be using you again.
9 March 2021
Unprompted review
Reply from Railway Model Store
Hi Russell, always happy to help and serve you. See you soon!
Excellent service
Easy ordering and confirmation. Delivery prompt by royal mail and exactly when promised. Sensible post and packing charges. Definitely would use again.
6 March 2021
Unprompted review
Reply from Railway Model Store
Thank you Andrew! Happy to see your review!
great thanks will defy use you again
26 February 2021
Unprompted review
Reply from Railway Model Store
Hi Phillip, thank you so much, happy to serve you!
The Railway model store was great
The Railway model store was great, great price and a quality product, with fast delivery and great service. Recommended
Jim W
26 February 2021
Unprompted review
Reply from Railway Model Store
Thank you Philip, always a pleasure to serve you.
Excellent
Easy-to-use website. Order arrived quickly. Would recommend this company!
24 February 2021
Unprompted review
Reply from Railway Model Store
Hi Nick, thank you so much for your order, hope to see you soon!
Ordering a brezze.
I live in Australia and this was the first time I have ordered from this store. The process was easy and freight calculation was all done for me including removing the VAT which was a great surprise. Help pay for the freight. Train Pack still to arrive but it is expected to take about 2 weeks which is good for overseas delivery. It is currently difficult to get the things you want and Railway Model store had a good selection.
10 February 2021
Unprompted review
Reply from Railway Model Store
Hi Malcolm! Thank you for your review. Let us know when these arrive :)
Model railway store
Thank a lot. Item arrived before stated date, very happy with product, and speedy service. thanks again. I'll definitely be back for other coaches
9 February 2021
Unprompted review
Reply from Railway Model Store
Thank you Colin! We sure have plenty of those!
Very good communication even on Sunday
Very good communication even on Sunday! That was a pleasure to deal with you.
I would recommend it to everybody.
7 February 2021
Unprompted review
Reply from Railway Model Store
Thank you for your review! We try to do our best to serve everyone and at any time!
Will always use then
7 February 2021
Unprompted review
Reply from Railway Model Store
Thank you Paul! This is much appreciated!
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