Geepay is a very nice app that also works very well I have use it and experience how fast their transfers goes but you guys are still with my money so give it back
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They have transaction limits and also have a average customer care response time
i couldnt connect the upwork account severally on an android device,the availability of the app is limited to certain devices,after so much hassle to get the customer service rep,i was told to try on... See more
All seems fine, until you contact customer service for any reason. Since November last year, they have been trying to track my $200. The most simple request will take endless hours and multiple... See more
Company replied
Company details
- Payment Service
- Alternative Financial Service
- Business to Business Service
- Financial Consultant
- Money Transfer Service
Written by the company
Get paid from anywhere in global currencies and do more with money—spend, earn on savings, and invest.
Contact info
United States
- support@raenest.com
- raenest.com
2.5
Poor
890 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
i couldnt connect the upwork account…
i couldnt connect the upwork account severally on an android device,the availability of the app is limited to certain devices,after so much hassle to get the customer service rep,i was told to try on another device,the traffic of users sometimes is overwhelming and there is always a prevention for the next 24hours.
1 February 2026
Unprompted review
I've been trying to get back my USD…
I've been trying to get back my USD acct for hours now and they're practically taking me through a rollercoaster! And mind you I've used geegpay for multiple payments before! So I don't get it
30 January 2026
Unprompted review
Serious Privacy & Verification…
Serious Privacy & Verification Overreach
I initially thought this was a good fintech app because of the fast payouts and decent exchange rates. On the surface, everything looks efficient, especially if you’re receiving funds from platforms like Upwork, where money gets deposited almost immediately.
However, my experience trying to open a USD / EUR / GBP account revealed a very serious problem that I believe people need to be aware of.
To request a foreign currency account, I was required to:
• Declare my monthly earnings
• Upload an employment letter
• Select a fixed occupation with no “Other” option, forcing users into narrow categories
This goes far beyond standard KYC.
KYC is meant to verify identity (ID, face verification, address).
What this platform is doing is effectively asking for employment history and proof of income, without clearly stating why this is required or how such highly sensitive documents are protected.
I find it extremely inappropriate — and frankly alarming — that I must upload an employment letter just to open a virtual receiving account. I am not applying for a loan, credit, or business financing. I am simply requesting a foreign currency account.
What makes this worse:
• Customer support kept asking for screenshots, which I provided clearly
• The screenshots were then not referenced at all
• I was repeatedly redirected without any real explanation or resolution
• No one could clearly justify why these documents were mandatory
The process feels opaque, rigid, and dismissive of user privacy concerns.
Many users may overlook this because the app works after you comply — but that doesn’t make the requirement acceptable. Not everyone is comfortable uploading employment letters or disclosing income details to a fintech platform with unclear data-handling policies.
This is not just inconvenient; it’s a trust issue.
I’ve decided not to proceed and will be closing my account. I strongly advise anyone considering this platform to think carefully about the level of personal and professional information you’re being asked to hand over — especially for something as basic as a virtual foreign account.
Good exchange rates do not justify excessive data collection.
26 January 2026
Unprompted review
Reply from Raenest
Hi Gloria,
Thank you for taking the time to share such detailed and thoughtful feedback. We truly appreciate your honesty.
We understand how the additional verification requirements, particularly around employment and income details, can feel intrusive and raise valid privacy concerns. Your perspective is completely understandable, and we acknowledge that the context and reasoning behind these requests were not communicated as clearly as they should have been.
To provide clarity, most of the information requested during the setup of foreign currency accounts is required by our licensed banking partners as part of regulatory, anti money laundering, and fraud prevention obligations. These checks are specific to issuing and maintaining USD, EUR, and GBP accounts and go beyond basic identity verification.
We take data protection and privacy very seriously, and all information shared is securely handled in line with strict regulatory and security standards enforced by both Raenest and our banking partners.
If you’re open to reconsidering, we would be glad to personally review your case, walk you through the requirements in detail, and ensure a smoother onboarding experience. You can reach out to us directly via support@raenest.com or share your Raenest tag so we can assist you promptly and transparently.
Thank you again for sharing this feedback.
Miles ahead of payoneer or paypal..
Miles ahead of payoneer or paypal... Seamless interactions and helpful customer support that seems to be almost always on standby
15 October 2025
Unprompted review
Reply from Raenest
Hi There,
Thank you for the kind words! We're glad to hear you've had a smooth experience with our service and support. Your satisfaction means everything to us! 💙
They are extemely shady
They are extemely shady, they will accept you open account with them the first payment goes through for the subsequest payout they will ban your account for no apparent reason . I have all message them telling me they decided to close due to reasons best know to them. Internal issue. Here you never assured of protection of your funds.
25 December 2025
Unprompted review
Raenest is a very good app
Raenest is a very good app for receiving and sending payments internationally. They’ve rebranded, and so far, they’re doing well and hitting the mark.
24 January 2025
Unprompted review
Reply from Raenest
Dear Kratos,
Thank you for the kind words! We're glad to hear you've had a smooth experience with our service and support. Your satisfaction means everything to us! 💙
They are scammers they will hold your…
They are scammers they will hold your money for hours
26 October 2025
Unprompted review
Reply from Raenest
Hi There,
We sincerely apologize for the inconvenience you have experienced. Geegpay is a regulated financial services provider, and we do not freeze or withhold funds arbitrarily. In certain cases, account reviews and transaction holds are necessary to comply with regulatory and compliance requirements.
To allow us to assist you promptly, we kindly ask that you share your Raenest tag with your account details, so that our compliance team can provide you with a clear update.
Don't use this app
Don't use this app there have wiped out my money and there is no way I reach to support team, I have tried by all means no response from them.
13 October 2025
Unprompted review
Reply from Raenest
Hi Million,
We’re truly sorry to hear about this experience. Please be assured that we take such concerns seriously. Kindly share your Raenest tag so we can urgently review your case and help resolve the issue.
Thank you for your patience as we work to make this right.
Reply from Raenest
Hi Huson,
We’re sorry to hear about your experience. Please note that your Geegpay virtual card can be successfully linked to Apple Pay for payments and subscriptions, but funds added to the card do not automatically reflect in your Apple account balance.
If you were trying to complete a specific transaction and it didn’t go through, please reach out to us at support@geegpay.africa with the transaction details so our team can look into it and assist you promptly.
We value your feedback and are committed to ensuring a smooth experience for you moving forward.
Geegpay is unreliable
Geegpay is not just unreliable — they’re shady. I received a legitimate payment, and instead of crediting it, they froze my funds and demanded documents I promptly provided. After that? Silence. No support, no updates — just my money stuck in limbo. This feels like a calculated scam targeting freelancers. Geegpay has no integrity. Avoid them like the plague.
30 September 2025
Unprompted review
Reply from Raenest
Hi There,
We sincerely apologize for the inconvenience you have experienced. Please be assured that Geegpay is a regulated financial services provider, and we do not freeze or withhold funds arbitrarily. In certain cases, account reviews and transaction holds are necessary to comply with regulatory and compliance requirements.
We appreciate that you submitted the requested documents, and we apologize if communication during the review process did not meet your expectations. This is not the standard of service we aim to deliver. To allow us to assist you promptly, we kindly ask that you share your Raenest tag with your account details, so that our compliance team can provide you with a clear update.
Geegpay remains committed to safeguarding freelancers and remote workers by ensuring that every transaction is processed securely and in accordance with applicable regulations. Your case will be treated with the utmost priority.
Geepay is a very nice app that also…
Geepay is a very nice app that also works very well I have use it and experience how fast their transfers goes but you guys are still with my money so give it back
27 September 2025
Unprompted review
Reply from Raenest
Hi Aidan,
Thank you for your kind words about our app’s speed and reliability. We are sorry for the concern about your funds and would like to resolve this quickly. Please reach out through the in-app chat or email us at support@geegpay.com with your transaction details or the email linked to your account so we can investigate and update you promptly.
Thank you for your patience while we work to sort this out.
Experience with sevice
I had a transaction error, but their team was able to help me trace error back to my bank and helped me receive my refund.
I give them a 5 star for their assistance
22 September 2025
Unprompted review
Reply from Raenest
Hi Vic Tor,
We sincerely apologize for the delay in response and for the inconvenience this has caused. After carefully reviewing your case, we can confirm that the payment in question was not received at our end, which is most likely linked to the downtime experienced by Nigeria’s Central Switch (NIBSS) on 19 September.
Please contact your bank to confirm the status of the transaction and request a reversal since the funds did not reach our position.
We have also communicated these details to you via the in-app channel you initially reached out through, so you can find the same update there.
Thank you!
Fast and reliable
Edit: Completed the first transaction, it's awesome!
18 September 2025
Unprompted review
Reply from Raenest
Hi Ramadhan,
Thank you for sharing your experience. We understand it can be challenging to go through the application process multiple times without a clear update. Our compliance checks follow strict regulatory requirements, which can sometimes mean additional verification is needed.
Please email us at support@geegpay.africa so we can review your applications and provide clear next steps.
We appreciate your patience and are committed to helping you resolve this as quickly as possible.
Request for account number
Using Geepay I had to wait patiently for 2 days to verify my UK account request afterwards denied and had to wait two more days just to request for another. That's quite annoying. No sense of urgency
4 September 2025
Unprompted review
Reply from Raenest
Hello Mirabelle,
Thank you for your feedback. We sincerely apologize for the delay and inconvenience you experienced with your GBP account request. The screening process is required for compliance reasons, which can sometimes take longer than expected.
If you are still facing issues, please reach out to us at support@geegpay.africa, and we will be glad to assist you promptly.
nigerian Scammer , Scamming Young Creators Geegpay
"We have received the payment receipt; however, it does not include the originator’s account number and address.
Kindly review the receipt and provide a copy that contains the full sender details so we can proceed with reconciliation."
That is their response when they want to steal your Payment and after sending them receipt they will still not credit the payment nor refund it to the sender
this guys are scammers stay away from them i don't know why they are still active i have reported them to all authorities and they are Nigerians trying to scammer young creators because sending bank said they have the money but they don't want to credit nor refund
1 September 2025
Unprompted review
Reply from Raenest
Hello There,
We are truly sorry to hear about your experience and the concerns raised. Please be assured that Geegpay does not withhold or misuse customer funds. In cases where payments cannot be credited, it is usually due to incomplete or unclear details on the payment receipt provided by the sender’s bank. For regulatory and reconciliation purposes, we require the full sender details (including the originator’s account number and address) before we can proceed with crediting or refunding the transaction.
We completely understand the urgency of situations like this, and our team is available to assist you promptly once the correct documentation is provided. Kindly resend the complete payment receipt to support@geegpay.africa, and we will ensure this is resolved as quickly as possible.
Thank you for your patience and understanding.
this Guys are Scammers they hold you…
this Guys are Scammers they hold your money and ask for ridiculous verification even after providing the verification they will not credit the Payment then the worse of all even if you ask them to refund they will ask for sender bank account
i provided the bank account they still didn't refund the Payment
they are scammers i and Multiple Other have filed complains against them to FBI and Welfargo PLEASE DONT USE THEM
25 August 2025
Unprompted review
Reply from Raenest
Hi Natalia,
Thank you for sharing your experience, and we're truly sorry for the inconvenience you've faced.
We do not withhold funds or operate with any intention to mislead our users. Our request for additional documentation is strictly part of compliance and regulatory checks required to verify incoming payments and ensure the safety of all accounts.
Regarding your request for a reversal, we sincerely apologize if our response felt unclear. Our team is committed to assisting you and we encourage you to reach out to support@geegpay.com so we can provide specific updates and work toward a resolution as quickly as possible.
We value your trust and are here to help.
Reply from Raenest
Well noted
Thank you.
When I was recommended to use geegpay
When I was recommended to use geegpay, i thought it's a good platform and everything is going well for the first month until the second month they hold my money saying it's under review even after providing everything they asked for. That's how they keep my $1473 July and August 2025 payment, i regret trusting them.
9 July 2025
Unprompted review
Reply from Raenest
Hello Oluwamayowa,
We’re sorry for the experience. Fund reviews only occur when extra checks are required for compliance, and it’s never our intention to inconvenience you.
Please send your registered email and transaction details to support@geegpay.africa so we can take a second look and resolve this quickly.
Thank you for your patience as we work to improve your experience.
A client sent me 70 dolalrs and I am…
A client sent me 70 dolalrs and I am yet to receive it
I am seeing multiple rreviews about geegpay witholding money why are they doing this
Please give me my money
24 July 2025
Unprompted review
Reply from Raenest
Hi Emmanuel,
Thank you for reaching out, and I’m truly sorry to hear about your experience.
Please be assured that we do not intentionally withhold customers' money. Every transaction on Geegpay goes through thorough checks to comply with regulatory and compliance standards. These measures are in place to protect both you and the integrity of our platform.
We would love the opportunity to look into your case and resolve it as quickly as possible. Kindly reach out to us via support@geegpay.africa with your account email and the transaction details so we can assist you promptly.
Virtual dollar card seem impossible to…
Virtual dollar card seem impossible to create, funds held indefinitely with no communication even on live chat; they just blanked out - estimated resolution time expired, no response, no feedback even through email- 24hrs and still running. Money held hostage. Terrible experience
Update : It took almost two weeks to have all issues with card and payment resolved. Customer care can do much better but yes! Card works and service is ok.
22 July 2025
Unprompted review
Reply from Raenest
Hi Adaeze,
We’re deeply sorry for the experience you've had.
This is not the level of service we aim to deliver, and your feedback is helping us improve.
The issue with card creation has been resolved and the card details have been generated. Kindly log in to your account to confirm the card details.
Thank you!
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