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Rated 5 out of 5 stars

I recently purchased two dresses, I went off the size guidelines, but when they arrived they would not fit me in the bust area. I contacted Raefy Customer Service immediately and they have been most... See more

Rated 5 out of 5 stars

Really pleased with quality and customer service. One of my dresses had a small fault and it was dealt with professionally. Im a size 12 (34F) and ordered large which might help other customers

Rated 1 out of 5 stars

I ordered a maxi dress. The product looked nothing like its picture. What arrived looks like a nylon nightgown, totally unwearable in public. I seriously doubt that I will be able to get a refund a... See more

Rated 1 out of 5 stars

Not even worth one star. I requested an XL dress. When it came it was tight so they were to send an XXL. Waited 2 months and got the same size. It is 6 months later and I still don’t have the dress an... See more

3.3

Average

TrustScore 3.5 out of 5

39 reviews

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3.3

All reviews

(39)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a maxi dress

I ordered a maxi dress. The product looked nothing like its picture. What arrived looks like a nylon nightgown, totally unwearable in public. I seriously doubt that I will be able to get a refund as there is no USA phone number and the directions for getting a refund don't work.

18 April 2022
Unprompted review
Rated 5 out of 5 stars

Really Pleased …

Really pleased with quality and customer service. One of my dresses had a small fault and it was dealt with professionally.
Im a size 12 (34F) and ordered large which might help other customers

14 April 2022
Unprompted review
Rated 4 out of 5 stars

Loved the tops

Loved the tops, great quality. Ordered 3 dresses and all fit, but one was not to my liking (just not my style). I plan to return that one. Since I have never returned anything before so I am not sure how it will go. Will let you know when I do.

9 April 2022
Unprompted review
Rated 5 out of 5 stars

I haven’t had a chance to try on my…

I haven’t had a chance to try on my dress because it arrived after I had knee replacement surgery. But looking at the dress looks like a very nice dress good quality. The only complaint that I might have is that the sleeves look longer than the sleeves actually are and that’s why I bought the dress. But I will make do

25 March 2022
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

I recently purchased two dresses, I went off the size guidelines, but when they arrived they would not fit me in the bust area. I contacted Raefy Customer Service immediately and they have been most helpful with their prompt communication and have organised an exchange for both the dresses to a suitable size. I am very impresses with their customer service. They couldnt have been more helpful. Will order again : )

23 March 2022
Unprompted review
Rated 1 out of 5 stars

40% refund only

I live in England and ordered 3 dresses. It took 1.5 months to arrive. I disliked the feel of the material and 1 dress did not look as pictured. I emailed and asked for instructions to return the dresses and was informed I could have 40% refund, this is not mentioned when ordering.
Be careful.

22 March 2022
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money!…

The dress I ordered was nothing like the one in the picture. This is a cheap knock off attempt from what you think you are getting. When you talk to them about it, they only refund ~40% of the cost. Don’t waste your time or money.

13 March 2022
Unprompted review
Rated 5 out of 5 stars

Love the dress

Love the dress. Just for an fyi, it’s a bit long for me. I’m 5’6”. But I’ll have it hemmed. The fit is wonderful…no gaping armholes, really nicely cut.

13 March 2022
Unprompted review
Show reviews in all languages. (39 reviews)

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