Visited to buy a hedge trimmer. We received amazing service. We left empty handed because they wouldn't sell me a tool that did not fit my needs. Never was I hurried and there was no pressure to b... See more
Company replied
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Review summary
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Only went in to look at a Lawnmower. Just happened to be passing & found R & T to be very honest, open, friendly & knowledgeable. We were happy to place business & in fact made 3 further purchases as... See more
Not for the first time R&T customer service is at a very high standard. Attending the showroom to speak to Mark about a Stihl Kombi pole pruner. Expert and honest advice ( on all Stihl equipment ), w... See more
I gave my son my Sthil 243 lawnmower with batteries and charger. He had a large lawn laid at his new home which fortunately was laid before the drought took hold. My grandson is a keen footballer bu... See more
Company replied
Company details
Written by the company
We have over 60 years of experience supplying quality garden machinery and forestry equipment to the trade, professionals, consumers and retail sectors. As well as being probably the largest suppliers of petrol and battery chainsaws in the UK (including Stihl, Husqvarna and Echo Chainsaws, Domestic Petrol Chainsaws and Professional Petrol Chainsaws), we also carry huge stocks of petrol and battery pedestrian mowers, ride-on mowers, strimmers, brushcutters, blowers, vacuums, hedge trimmers, chippers, shredders, lawn care systems, two wheeled tractors, rotavators, cultivators and much more… large workshop on site to service all types of garden machinery and repair. Large show room in Exeter and extensive website.
Contact info
Springwell Nurseries, EX2 9FB, Exeter, United Kingdom
- 01392 254270
- sales@radmoretucker.co.uk
- radmoretucker.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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exelent price and service!
8 June 2026
Reliable and efficient
Reputation for reliable, efficient service was justified. Website clear and easy to use. Item delivered as stated. No problems.
8 June 2026
Order came next day and was well…
Order came next day and was well packaged. Excellent service.
8 June 2026
A reliable and trustworthy company
A reliable and trustworthy company, easy to deal with and very responsive. A minor gripe with my last order: product was shown as ‘in stock’ but it turned out not to be, which led to a ~2 week delay, hence only 4 stars this time.
8 June 2026
Disappointed and frustrated
I was impressed by the reviews on Trustpilot when researching where to buy a new sit-on mower. I visited the store and was given helpful, knowledgeable advice. I went away and found the model I wanted which was shown as out of stock but told it would be available within a couple of weeks. It’s now been a month since I made my order. I heard nothing from Radmores and have had to contact them, over the past few weeks. I’m so disappointed and thinking of cancelling the order and going elsewhere.
13 June 2026
Unprompted review
Reply from Radmore & Tucker Limited
Hi Sue,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and completely understand your disappointment and frustration.
We're pleased that our team was able to provide helpful advice when you visited us, but we sincerely apologise that the communication and delivery process that followed has not met the standards you rightly expected. We appreciate how frustrating it is to place an order for a significant purchase such as a ride-on mower and then have to chase for updates yourself.
Unfortunately, delays can sometimes occur when awaiting stock from manufacturers, but we recognise that this does not excuse the lack of proactive communication from our side. Keeping our customers informed is something we take seriously, and we're sorry that we let you down on this occasion.
We would very much like the opportunity to investigate your order and provide you with an update. Please contact our customer service team with your order details, and we will do everything we can to resolve the situation as quickly as possible.
Thank you again for your feedback. It helps us identify where we need to improve, and we hope we can restore your confidence in us.
Kind regards,
The Radmore & Tucker Team
Had what I was looking for at a good…
Had what I was looking for at a good price , good communication and arrived well packed and on time.
3 June 2026
quick delivery very reasonably priced…
quick delivery very reasonably priced compared to others.
4 June 2026
Brilliant communication,I am from…
Brilliant communication,I am from Northern Ireland have bought quite a few big items, strimmers , hedge cutters, lawnmowers hassle free way of buying and tracked to the door with updates on delivery, highly recommend thanks
3 June 2026
No issues with the order
4 June 2026
Highly professional
Highly professional, competitively priced , delivery worked seamlessly.
1 June 2026
Good price with free delivery
Good price with free delivery. Fast delivery with prompt delivery updates.
3 June 2026
Just great,does a great job,only…
Just great,does a great job,only downfall was should have received a carry bag according to instruction manual, however sthil have stopped doing it in February and not updated manual, considering the £1000s i spend on sthil it was a very poor show..not radmore and tucker fault.
2 June 2026
Dealt with delay very customer friendly
1 June 2026
Prompt delivery and competitive price
1 June 2026
From placing the order i received…
From placing the order i received delivery in 38 hours. DPD delivered within the time they specified.
Excellent service.
Regards
Fred Jakes
2 June 2026
Good price and good communication from…
Good price and good communication from ordering to delivery. Would use them again.
2 June 2026
Happened 3 times .
Happened 3 times .. I go on there website and look for items I need it says in stock online .. and delivery available ..
but every time I order I have to wait 3 weeks 🤦♂️ not convenient when trying to run a business.
1 June 2026
Unprompted review
Reply from Radmore & Tucker Limited
Hi Terry,
Thank you for taking the time to share your feedback. We're sorry to hear that you've experienced delays on multiple orders and understand how frustrating this is when you're trying to keep your business running smoothly. I have checked on the progress of your trousers which you ordered on 1st June. These are in stock with the supplier so will chase them for you now to ensure delivery in the next 1-2 days and thank you for your patience with this. Kind Regards, Amy, Radmore & Tucker.
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