Radical Storage Reviews 9,966

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, kindness, and efficiency, making the service smooth and pleasant. Many people found the service itself to be excellent, highlighting its convenience and ease of use, from booking to drop-off and collection. The user experience, including the app, is often described as intuitive and straightforward. However, some customers also noted issues with location, particularly regarding accuracy and ease of finding the storage points, with some locations being difficult to locate or not as advertised. A few people also experienced problems with the booking process, such as locations being closed upon arrival or being unable to accommodate their luggage despite a reservation.

What people talk about most

Staff

Clients share positive opinions on staff. Customers frequently praise the staff for being very friendly,... See more

Location

People report ambiguous experiences with location. Many customers found locations convenient, such as being... See more

Service

Reviewers highlight positive aspects of service. Many customers found the service easy to use, efficient, and... See more

User experience

Users describe positive interactions with the user experience. Many customers found the service easy to use,... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers found the online booking easy... See more

Based on these reviews

Rated 4 out of 5 stars

Convenient location for storing a large bag when visiting V and A Storehouse (who had many small lockers and some large lockers, but whose pre-visit info indicates they couldn't accommodate my 53c... See more

Company replied

Rated 4 out of 5 stars

Good, unfortunately we needed some time to explain to the woman at the desk that we had reserved storage service, as she did not speak English. But when the owner came back, everything was clear and q... See more

Company replied

Rated 4 out of 5 stars

Great place right next to Arlanda express train ( 5 minutes walk) , the guy who is manning the place is very kind and courteous. The only criticism is the steep stairs with a sharp angle ( notToo man... See more

Company replied

Rated 5 out of 5 stars

Super easy drop off and collection. It may seem odd dropping off at a souvenir shop (Saad) , but I took a chance with all the other positive reviews. You have a qr code to drop off and they check agai... See more

Company replied


Company details

Written by the company

Radical Storage - the world's luggage storage network! Find your closest luggage storage and enjoy your journey until the very end!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Good

Good, unfortunately we needed some time to explain to the woman at the desk that we had reserved storage service, as she did not speak English. But when the owner came back, everything was clear and quick.

14 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your feedback! We’re glad to hear that everything was resolved quickly once the owner arrived and that the process went smoothly afterward. We also appreciate your note regarding the language barrier and will take it into account to improve the experience for all customers. We hope to assist you again on your next trip.

Rated 5 out of 5 stars

The lady was super sweet

The lady was super sweet and was able to accommodate a last minute booking when a different booking site ended up canceling our reservation. Highly recommend using this location!

16 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your kind feedback! We’re glad to hear that our staff member was able to assist you with a last-minute booking and that you had a positive experience despite the earlier cancellation. Thank you for your recommendation, and we hope to assist you again on your next trip.

Rated 4 out of 5 stars

Good experience to store your luggage…

Good experience to store your luggage in Munich city centre!

10 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your feedback! We’re glad to hear you had a good experience storing your luggage in Munich city centre. We also appreciate your rating and hope to make your next experience even better!

Rated 5 out of 5 stars

Luggage storage 👍🏻 but not locker system

A little difficult to find as not a locker system as expected but a restaurant
However the restaurant owner/staff were very helpful and accommodating. We used it both ends of our trip and would happily recommend to other travellers 👍🏻

13 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review. We’re glad to hear that the staff were helpful and accommodating and that the service worked well for you during both parts of your trip. We appreciate your note about the location and truly value your recommendation to other travelers. We hope to assist you again in the future.

Rated 5 out of 5 stars

Reliable and friendly

11 February 2026
Unprompted review
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Reply from Radical Storage

Thank you for your kind review! We’re glad to hear that you found the service reliable and the staff friendly. We hope to welcome you again soon.

Rated 5 out of 5 stars

I always use this app

I always use this app, and it always delivers. Even when I have had problems, they have solved them super fast!

6 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re really glad to hear that you regularly use the app and that it continues to meet your expectations. It’s great to know that whenever issues arise, they are resolved quickly. We truly appreciate your trust and support.

Rated 5 out of 5 stars

Easy drop off and collection

Easy drop off and collection. Great to allow us to get around Christchurch for the day

11 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re glad to hear that the drop-off and collection process was easy and that the service helped you enjoy your day around Christchurch without carrying your bags. We hope to welcome you again on your next trip.

Rated 5 out of 5 stars

Close to the train station and quick…

Close to the train station and quick service

10 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re glad to hear that the location close to the train station was convenient and that the service was quick. We hope to welcome you again on your next trip.

Rated 5 out of 5 stars

Very easy and convenient service

Very easy and convenient service at Vienna! The shop was very close to metro. Just 3-5 min walk from the station. Easy with suitcase as well. Great price at this particular location that we chose. Just 2.5 euro per day compared to other locations. So we saved money on other things.

9 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re glad to hear that the service in Vienna was easy and convenient and that the location close to the metro made it simple to reach with your suitcase. It’s also great to know you appreciated the price and found good value at this location. We hope to welcome you again on your future travels.

Rated 5 out of 5 stars

Great experience.I used it in Milano …

Great experience.I used it in Milano .I went to the compartment in Via delle Ore. Ahmed , the assistant, was very polite from the beginning and willing to help us. Thank you Ahmed!!!

10 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your wonderful review! We’re glad to hear that you had a great experience in Milano and that Ahmed was polite and helpful from the beginning. We truly appreciate your kind words and hope to welcome you again on your future travels.

Rated 5 out of 5 stars

Super practical solution and friendly…

Super practical solution and friendly host. Thank you

9 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re glad to hear that you found the service a super practical solution and that the host was friendly. We hope to welcome you again soon.

Rated 5 out of 5 stars

All good

All good ! Very helpful owner.

1 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re glad to hear that everything went well and that the owner was very helpful. We hope to welcome you again soon.

Rated 5 out of 5 stars

Difficult to find

Great experience- staff were very helpful - slightly difficult to fine - more sign posting would have been helpful

7 February 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re glad to hear that you had a great experience and that the staff were very helpful. We also appreciate your feedback about the location being a bit difficult to find — your suggestion about clearer signage is very valuable. We hope to welcome you again soon.

Rated 5 out of 5 stars

Client oriented service

Client oriented service

7 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re glad to hear that you found the service client-oriented. We hope to welcome you again soon.

Rated 2 out of 5 stars

Too good to be true

Too good to be true. This service looked excellent- just what I needed. I booked a spot, expecting to be able to spend my day exploring Las Palmas de Gran Canaria before my flight home. To my disappointment, the business they sent me to ("Alimu") doesn't exist. The AI robot was no help (polite, but no help). The chat person took a few messages to understand the situation, but half an hour later, refunded my money immediately. I'm disappointed the service doesn't actually exist, but pleased at their resolution.

8 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for sharing your experience. We’re truly sorry for the inconvenience you encountered when trying to use the service and for the confusion regarding the location. We understand how frustrating it must have been when the place could not be found. We're glad our team was able to assist you and resolve the situation promptly. Your feedback is very important and will help us improve the accuracy of our locations and the overall service.

Rated 5 out of 5 stars

The process was easy and very good

The process was easy and very good. It helped a lot with regards to the location from the Utilita Arena as its only like 5 mins away from the venue.

7 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re glad to hear that the process was easy and that the location was convenient for visiting the Utilita Arena. It’s great to know the service helped make your visit more comfortable. We hope to welcome you again soon.

Rated 5 out of 5 stars

Bag storage in Orvieto

Easy, convenient, and bags were safe.

6 March 2026
Unprompted review
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Reply from Radical Storage

Thank you for your review! We’re glad to hear that the service was easy and convenient and that your bags felt safe with us. We truly appreciate your feedback.

Rated 5 out of 5 stars

Location is great

Location is great. Allowed us to check out of our hotel and spend our last day in Rome exploring before getting the train to Fiumcino airport. Felt our luggage was safe, they're stored in a hotel lobby with a manned desk.

5 February 2026
Unprompted review
Radical Storage logo

Reply from Radical Storage

Thank you for your review! We’re glad to hear that the location was convenient for you and that the service allowed you to enjoy your last day in Rome without worrying about your luggage. It’s great to know that you felt your bags were safe. We truly appreciate your feedback.

Rated 5 out of 5 stars

Very good choice

The location was central and easy to access. People were very nice and understanding. The storage had enough room, baggage kept in very good condition.

5 March 2026
Unprompted review
Radical Storage logo

Reply from Radical Storage

Thank you for your review! We’re glad to hear that the location was central and easy to access and that the staff were nice and understanding. It’s great to know that there was enough space for storage and that your baggage was kept in good condition. We truly appreciate your feedback.

Rated 5 out of 5 stars

Caffe GianMario is Fantastic!

Caffe GianMario was so pleasant to deal with and checked in with me both at drop off and pick up to see if I needed anything else before I was on my way. It was such a smooth storage day for me today because of these good people!

5 March 2026
Unprompted review
Radical Storage logo

Reply from Radical Storage

Thank you for your wonderful 5-star review! We’re delighted to hear that the team at Caffe GianMario was so pleasant and attentive during both drop-off and pick-up. It’s great to know they helped make your storage experience smooth and comfortable. We truly appreciate your kind words and hope to assist you again in the future.

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