Rackspace Technology Reviews 312

Many of the reviews appear to be for Rackspace's email products so I thought I'd put the perspective from an SME using their more traditional dedicated server offerings. After almost twenty years of being a Rackspace client I can say that they were good, so good that it arguably justified their high price.
Our more recent experience however shows signs of a failing company. Server outages because servers were accidentally plugged into the adjacent rack's power. DNS configuration errors taking critical servers out of service for entire working days. . . All of those we can understand as the pitfalls of what it after all a complex operation.
But the level of support we have received recently has been, put plainly, awful. Providing a replacement product without advising that it would not provide the prior product's features. Slow to respond to simple questions. Us having to advise them that the server was down. A general lack of communication masked by pointless ticket updates. And to add insult to injury pretty much ignoring complaints.
They used to be good but are now, I'm afraid, better to be avoided.

They sent me an invoice that was from 3 years ago and said I hadn't paid 3 months -- never heard about it until they turned off my service.
THE MOST SLEAZY company. DO NOT GO NEAR THEM

Never use this business under any circumstances. We’ve used Rackspace for a number of years and always supported them and recommended them, not based on their service but simply that they USED TO BE the gold standard with hosting and emails.

Those days are long gone. Recently they increased their email hosting prices by more than 235%. Our £60/m invoice is now more than £250… they do not care about you, your customers or your business.

If you are with them or even considering them, run, get away as far as you can and use far more reliable businesses out there.

As someone who has used them for more than 15 years, I would NEVER, EVER recommend them to anyone ever again.

I used Rackspace for years and they were very good. Several months ago, they started raising their prices exorbitantly. For the past few months I have been trying to get the account canceled to no avail. I’ve submitted tickets that are not responded to. The email addresses they use cannot be responded to. The phone support in getting the account cancelled has been abysmal. I have gotten to the point of needing to threaten legal action against them.

DO NOT USE RACKSPACE

I am writing this review based on my recent direct experience as a customer of Rackspace Email. Unfortunately, the service no longer meets the standards required for a professional business environment.

1. Technical Failures in Webmail:
The webmail portal has become increasingly unreliable. Specifically, the search function consistently fails to return results, making it difficult to find critical records. Additionally, attempting to purge the inbox does not work as intended, leading to manual folder management issues.

2. Sudden Price Increases:
The company has implemented significant price hikes with what I consider to be very short notice. For a business service, this lack of predictability makes it difficult to manage overhead costs.

3. Spam and Security Concerns:
The volume of SPAM and Phishing emails reaching my primary inbox has increased significantly. The current filtering system appears unable to catch these threats, which creates a genuine security concern for any user.

Conclusion:
Between the technical bugs, the lack of effective spam filtering, and the sudden cost increases, I can no longer recommend Rackspace as a primary email provider. There are now much more reliable and cost-effective options on the market.

Recent price hikes pushed our Cloud VM server costs from around £1600/mth to over £6000/mth within just a few months, with little notice to adapt or react.

Their Cloud Servers are also not configurable enough and bandwidth fees have become astronomical.

They are running the business into the ground as prices are at least 4x to 8x what is available elsewhere.

We are now in the process of migrating servers.

I was a Rackspace email customer for many years at approximately $12/month. Recently, my rate increased to $36/month. After noticing the change, I contacted support and requested cancellation.
Despite this, I was still charged $36. I was then informed that a 30-day notice period applies, so the charge would stand.
While I understand companies have billing policies, the combination of a significant price increase and a charge after cancellation was disappointing. I would have appreciated clearer communication and more flexibility, especially as a long-term customer.

Quality of service has dropped significantly in recent years while the price has skyrocketed. I transferred my email hosting elsewhere (very happy with the change) but upon cancelling my account they still charged for the following month. These people are untrustworthy.

I was a customer for close to 20 years, and I missed 1 email about price changes. After paying for a flat rate of a 10-box package, they billed me over $100, almost 10x what I had been paying.
I called and asked them to credit me the difference, as I had not used more than 2 mailboxes in years. They refused. I am done with a company that doesn't value relationships any more than this.

This is one of the strangest companies I’ve ever had the displeasure of working with. I should’ve shut down my account three years ago when they had that terrible hacking issue.

For some reason that no one can explain, my automated payment was discontinued last November. They allowed me to keep using my account for four months, it was never suspended, so I didn’t know, and they’re so archaic that there’s no tech system for an alert when there’s a billing issue or other issues that might come up.

Saturday I was sending emails to customers and now today I’m completely cut off from all communications. It’s f___ing wild!

Literally every service provider that I work with has text notifications set up in case there are any issues, but this company is from the dinosaur age.

So instead of suspending my account due to nonpayment, so I could’ve resolved it, (my account is super cheap so money is not an issue), they deleted it. I have hundreds of thousands of business emails in there, customer contacts from 26 years of running my company.

Now, instead of restoring my emails, they’re making me jump through hoops to pay the measly payment that I owe, insisting that I mail them a check 🙄, They’re also offering no guarantees that they can even retrieve my data. It’s wild that a technology company is saying “we have to check to see if we can get your data back” when we all know data is stored even after deletion.

Whatever you do, don’t use this company!

On a side note, the have some really nice (overseas) customer service agents.

Worst possible company I think I have ever ever had the displeasure of using. 20 years I have been with their service. 20 YEARS. they doubled the fee's and they would not credit for mailbox allocation that I didn't even use. Thats around 1K of wasted money. Looking at the reviews they dont care or they would do something about it. Do yourself a favour and stay away from this company, they call themselves Rackers more like Racketeering to me!

disgraceful company who hiked the prices $400 with a months notice in an industry where they know their customers can't move easily.

I would rather move else where and pay more than be completely devalued as a loyal customer.

They hiked the price of my mailboxes from 1.20/month to 6/month, which is ridiculous. Even if I partially understand their costs, a 5x price hike requires one year advance notice or so.
Also, the mailboxes are really not worth that price: interface and size limits were great 15 years ago, but everything remained basically the same so now it's outdated. Other email services, where I am now migrating to, offer a much more modern experience at a fraction of the cost.

Used Rackspace for 10 years for my email hosting, with a small price rise every couple of years as expected. They sent a very brief message in a ticket in January '26 referencing what appeared to be a $1 rise in March '26, similar to their messages in previous years. What they had actually done was changed their entire cost model, so instead of the price structure of paying one cost for several users, they started charging per user, resulting in a 410% price rise. And of course, with them enforcing a mandatory notice period, this has resulted in over 2 months at these ridiculous prices. GREAT WAY TO GET NEARLY 12 MONTHS' REVENUE OUT OF ME AND PRESUMABLY EVERYONE ELSE IN ONE GO. I HOPE WHOEVER IS BUYING YOU SEES THROUGH THIS CYNICAL WAY OF INFLATING THE VALUE OF YOUR BOOKS!!!!

Long time R/S customer of both hosting and webmail. After they were acquired they degraded substantially. Cut them loos for hosting a couple of years ago and as of this week webmail. Costs skyrocketed and support went down. Bad combination. And, they cheat you when you try to cancel. DId it with hosting and doing it now with webmail. Bad people are running the company now. Stay away.

Migrating all clients away from Jack Space. First of all they lied back in December of 2022 when they were ransomed. They were once a great company until India bought them then it went to shit. As a former Microsoft engineer who was on the Outlook project, I can tell you they simply suck. Lying to resellers places clients in jeopardy. Will be moving all accounts away. Given the fact that they were hacked (God knows how many times) tells you they finally pissed off all the right people. If you love rotting on the phone for support for hours on end for subpar support or make the mistake of leaving your number for a call back that will never happen, then they are the company for you.

They really do not know their product. They're ticketing system means nothing to them.

Terrible service and support and very expensive. $10 per email box. We used MXRoute for $69 per year .
You have to give them 30 days notice to cancel which is non-sense. Stay away from these guys.

Hiked our email and cloud service prices repeatedly by 100% and more with little or no warning! This happened repeatedly so we are migrating off Rackspace as quickly as possible. I cannot recommend this company to anyone.

From $2.99 to $10 for standard mailboxes that haven't even got a size upgrade for the cost, plus IMAP never worked correctly and often failed authentication randomly. Sadly after 20yrs of using Rackspace both personally and professionally, and sticking with them through their "security incident", I can not recommend them anymore and am in the process of migrating all my services. Pure greed, there is absolutely no way a 300% increase is due to their increased costs.

Lousy email service. Clumsy interface. Service outages.
Constant phishing referencing RackSpace.
AND they just raised the minimum cost for one mail box from $12 per month to $36. Unbelievable. I moved my mail and canceled the account, which showed it would be canceled on last paid day of service, but they still charged me for another month then said "We require 30 days notice of cancellation". Glad to be rid of them