RackBuddy Reviews 69

The product (Rackbuddy Little Marlow) is nice, but there are so many other things that make you think twice about the company.

That it should cost 1/3 of the price of the item to send it back if you feel it didn't really fit is one of them. Maybe it's better to let the customer send it back on the company's shipping agreement instead of passing all the responsibility onto the customer. -There are quite a few things you can't have done to send it back though. For example, you can't have used the product, which means you can't see if it suits or fit. (It's metallic pipes wrapped foam plastic and tape, not super difficult for them to repack...) You have to send it back in a certain way that suits them, etc. They could have sent it with a return label that was already written if it was that important, and just deduct the costs. Seems to be smoother and cheaper for both parties.

The threads aren't the best. Quite hard to screw together some parts all the way in, plus I got cuts from them. So most of it was actually pretty bad when it comes to the experience.

The shelf itself - once I felt it wasn't worth the effort to send it back and I screwed it together - is nice. But there are other companies that have equivalent products with better terms and protection for the customer. So I would think twice before ordering from RackBuddy. If you feel your purchase wasn't all that for you, you be better off not buying it at all.

I'm very satisfied with RackBuddy. There was a shipment issue with one of the packages, but the customer service solved it quickly and proactively – and the product itself is exactly what I expected it to be. I even ordered some extra shelves because I love them so much :)

They reach out and they care about the costumer, great work from the Danish!

Wow. High quality and beautiful! I recomend!

Very satisfied with both design and quality. Nice and fast customer service. fast delivery. 5/5.

Perfekt solution for Walking Closet Gavle👍 Personal på Walkinclosetgavle

Great quality but the difficulty to return items drags it down a lot for me, and is something I wish I looked up before ordering. To be able to return (or even exchange) an item you have to pay for the shipping yourself to their warehouse in Denmark, which is expensive if you order it from another country. And if the package isnt delivered correctly (which is out of your control) you wont get your money back. This makes me hesitant to keep ordering from them in case the item wouldnt fit as i hoped. I wish they had a better system for returns, in that case it would get a 5/5.

Great help to find the perfect solution for our office, fast delivery and excellent quality. Thank you!

I´m satisfied with my product, fast delivery, and good quality. Thanks

I got superquick help and the prodduct is amazing, want it in every room!

I am very happy with my RackBuddy. Looks great and work very well, it is robust and very solid.

Very happy with my clothing rack. Very fast shipping!

Do not shop at RackBuddy! The products are being sold with false marketing, they do not look like the do in the pictures at all. The products are cheap, parts do not fit each other properly and they also hade damage all over them when you recieve them!
When I tried to return the products, because i was so dissapoined, RackBuddy gave me an unpleasant reply saying I must send the product back to another country, which is really expensive! Worst customer service I’ve experiensed, rude and not helpful at all.
I wouldnt recomend RackBuddy to anybody!

Good and fast service and delivery. Product prices a little bit to high for five stars.

Good quality. Great costumer service from Monika who was so helpful throughout, from helping in design through delivery and all they to explaining some questions about assembly. The actual construction could possibly use a few tweaks, the arms for our shelves are a bit too short etc.
Delivery was the only thing that was messy. Lots of packages in our fairly big order and they came on different days and without the option of home delivery. Also it would have been helpful if the content was more clearly so that it would be easier to know what goes were. However all in all a robust, stylish walk in solution at a very decent price. And again, Monika was absolutely great to deal with.

Superhappy with my Purchase! My walk-in closet is now gorgeous. Great service and good quality

Great service and great produkts, so easy to deal with regarding mail and telephone support, got lots of design help, and lots of design for my money.

Fast delivery and very easy to essambly. Was so happy with the producs that I order it to another wardrobe in the house.

Fast delivery, good information and service! sturdy clothes rail and an extra small gift (gloves), nice!
We love it!