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Racelize has been one of the leaders in the Cycling sector for years, dealing with the sale of spare parts and training courses all over the world
United States
4.3
18 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have mount the chip product in my new motorcycle Rieju Aventura 500 MY'2025, which I have decatalysed. From the beginnig I was not sure if this will help.
I have received all needed help and informations from chip selling company Racext. I'm very happy. No more warning lights, overall higher performance, better performance at lower speeds and better sound. It works!
I purchased the Iat module (2026 update) and my bike has improved significantly. I received email support and am very satisfied!
Happy with the product works well when set up correctly excellent communication guided me through the hole setup.
I ordered a chip tuner for my 2021 Himalayan adventure bike. Better price and in the photo looked the same as ones double what I paid.
When it arrived from China without instructions looking different from the photo I was worried, and immediately sent an email with photos of what I received.
I sent the email and soon received an email back with reasurances and clear instructions how to proceed and install the chip tuner.
I had lots of questions throughout the install and setup and every time had my email answers very fast, and always clear and helpful responses.
My Bike is now going great, using less fuel or same but feeling more powerful throughout the rev range.
Very happy to recommend this company or deal with them again.
Deserve 5 stars for sure! Thank you.
Purchased the slip-on exhaust, honestly with very little in the way of expectations. Also, thought it was coming from overseas, so it would likely take forever and might not be of top quality. Basically, my goal was for a cosmetic upgrade, but imagine my response when the package arrived just a couple weeks later, and when i opened it, the slip-on was beautiful, felt very premium, the package contained more than I expected, and....it sounds and looks wonderful!!
Over the process, I received 3 emails, checking details, and confirming shipping, etc., and when I responded, I received confirmations in a very timely manner.
Really impressed, at all levels, and feel this purchase exceeded my expectations at every manner!
Bought a box of these guys for my neco 125 Alexone moped well what a wait 1st you have to run in the box for 200 miles before you can Ajust the screw then you can only turn half a turn at a time and test for another 50 mile to let the adjustment settle in your bike won’t run great @ 1st but you got to keep on clocking the miles the Gigi’s who you buy the box off are always there if you need additional help 24/7 I’ve had a great experience and a roller coaster of a ride but my bike seems to have more pull of speed and you don’t need to open the throttle fully to see a difference I’ve just half turned my screw today so 50 miles of bedding in for me again now but it’s looking positive for the bike atm
Customer service was excellent! They were very patient with me and very supportive and reassuring. I was nervous about fitting the chip tuner myself but Racext stood by me with encouragement and detailed instructions and prompt answers to my questions with even greater detail. Full marks guys. I really appreciate you. If everyone could give service like this when buying online the world would be a better place..Thankyou x 1000 Cheers David
I was initially interested in their motorcycle mechanics course as well, from racext.com - but I had just bought a similar product not too long ago from a different company and I was concerned about the overlaps of the two courses; so I asked about their refund policy just in case I had nothing to gain. Let's be clear, their refund policy is a feature that is publicly advertised on their website, I just wanted to know how it operated and if there were conditions to know if I could fulfill those conditions.
Why? Their course outline being incredibly vague, there was no way to tell exactly if they were covering the gaps I was looking to fill.
What happened. I asked 3 times about the process of they refund policy, specifying it was as a result of me being concerned of they overlaps.
In complete bad faith, they refused to answer any question relating to their own policy, vaguely offered a discount (which I didn't really care about - I was asking about a clear outline and their refund policy), they decided unilaterally that I was a problem customer for asking about an aspect of their contractual offer, and projected that I was somewhat weirdly "prejudiced" (sic) - their choice of words, not mine - against them (I wasn't - I would not have entertained the idea of giving them money if I had) and blocked me. In my opinion, a company that reveals complete amateurism in its exchanges.
I would stir far away from giving them any money or be very proactive with your credit card company.
I see a company that has an hostile attitude towards potential customers.
Who lacks transparency on their refund policy.
Who lacks objectivity.
Who lacks confidence in their own product.
Could they have been burned in the past? Maybe, but I don't care about their traumas, I was there to purchase a motorcycle mechanics course.
Buy at your own risks.
Reply from Racelize
The review you have read is presented without the reviewer’s full name. If one is truly certain of their statements, why not stand behind them openly and transparently? Our company operates under with official websites, published refund policies, and full contact details. We invite readers to consider the weight of an anonymous review compared to the clear commitments we make to our students.
First, the facts:
1️⃣ You were provided with the direct link to our official course platform – Racesleader.com – which clearly contains our refund policy: https://racesleader.com/refund-policy-racesleader-com/
.
2️⃣ That policy is visible on every page of the platform, except landing pages which by design contain only the purchase button.
3️⃣ Payments are handled via PayPal and major credit cards, which provide strong buyer protection. These mechanisms make fraudulent charges effectively impossible to succeed.
Second, why your interactions were handled firmly:
From the outset, your focus was not on the course content or its value, but exclusively on the refund mechanism. This is a common pattern we encounter from users whose intent is not genuine learning but seeking free access to digital material. We serve thousands of legitimate students worldwide and prioritize them over individuals whose sole concern is testing how to obtain the course and the refund simultaneously. For this reason, our sales team made it clear that we were not interested in having you as a student and that we did not want your money. This may be unpleasant to hear, but it is our full right to protect ourselves from individuals we reasonably believe may be acting in bad faith.
Third, on the tone of your review:
Accusing our company of “bad faith contractualisation” is not an opinion but a serious allegation. Advising readers to “steer clear” or be “proactive with their credit card company” suggests our business is unsafe. Under Canadian defamation law, including principles in Hill v. Church of Scientology (1995), such statements are defamatory when unsupported by facts. By your own admission, you were never our customer.
Your remarks therefore engage:
Québec Civil Code, arts. 6–7, which impose good faith in exercising rights, including expression.
Civil Code, art. 1457, which establishes liability for fault causing injury.
Common law defamation principles, which recognize liability where a business reputation is harmed by baseless warnings.
Why this matters to readers:
We are not concerned with persuading the reviewer. But genuine students should know:
✅ Our refund policy is transparent and always available.
✅ PayPal and credit card protections make transactions safe.
✅ Our course includes over 10GB of professional lessons, theory modules, and international certification, with thousands of satisfied students worldwide.
Finally:
The language of this review reflects more the style of someone attempting to construct arguments than that of a genuine consumer. While it may entertain the author, it misleads readers and damages honest businesses.
We respect freedom of expression, but defamation cloaked as “consumer caution” is still defamation. Your review will
Bought a chip for my Bullit Spirit 125cc.
Install was easy but also fast and good feedback on any questions by email.
Really happy overall!
Reply from Racelize
Dear Nicolas,
Thank you so much for your feedback 🙏. We are glad to hear that installation on your Bullit Spirit 125cc was easy and that our email support could provide quick and clear answers to your questions.
Your satisfaction means a lot to us — we always strive to combine simple installation with professional assistance. Enjoy your improved ride and feel free to reach out anytime you need us. 🏍️💨
Sincerely,
Bought a 'Motorcycle mechanics course'. Cost £72. Might as well have thrown £72 down the toilet. Poorly filmed, poorly translated, the detail is almost laughable. As an example, the 'Adjusting the chain on your motorcycle' video lasted about 1 minute 30 seconds. Poorly lit in a dingy garage, and 30 seconds of that was telling you who your 'Instructor' was. The actual instruction lasted about a minute, and the bike was 30 years old, so nothing like the bikes you're likely to be riding. I found out 10 times more info for free on YouTube. I contacted the company politely requesting a refund, but was told 'We don't normally do refunds on digital products'. Not sure what 'Normally' means in this case. Then I was told I'd be referred to their manager to see if they could authorise, even though the email I got was from a manager. When I asked why I needed to deal with a different manager, I was told 'I just find new customers, I don't do refunds'. As you can guess, I never heard back from this other manager. Subsequently sent them three emails, and was ignored every time. Avoid this company like the plague.
Reply from Racelize
Dear Reviewer,
We are sorry you feel disappointed, but several of your points require clarification for the benefit of readers.
1️⃣ Course content and filming
Our motorcycle mechanics course includes over 10GB of structured video lessons, theory modules, and international certification. Some demonstrations feature older motorcycles because the fundamentals of maintenance and repair—chain adjustment, brakes, engine service—are universal across models. Filming is carried out in a real workshop, not a studio, to provide authentic training conditions.
2️⃣ “1 minute 30 seconds” example
The chain adjustment video is just one of many lessons. It covers a simple task concisely, while other modules—covering engines, transmissions, electrical systems, brakes—offer significantly more extensive instruction. Judging the entire curriculum based on one short clip is misleading.
3️⃣ Refund policy
Our refund terms are clearly published here: Refund Policy – Racesleader.com
. Refunds are possible in line with consumer law, although digital products already accessed are normally exempt. That is why you were informed that “normally” refunds are not issued once a course is delivered.
4️⃣ Full refund provided
According to our records, you were in fact granted a 100% refund of the amount paid, despite having accessed and followed the entire course. This refund was authorized as a gesture of good faith, beyond what consumer law requires. For this reason, describing the purchase as “throwing money down the toilet” does not accurately reflect the actual outcome of your case.
5️⃣ Communication
We regret if you felt your follow-up messages were unanswered in time. Our customer support team has since been reorganized so that all refund and assistance requests are handled directly by the dedicated department.
6️⃣ Comparisons with YouTube
While free YouTube content can be useful, it lacks the structure, certification, and comprehensive coverage of a professional course. Our program is designed to provide a step-by-step curriculum with recognized certification, which is fundamentally different from browsing unverified online videos.
🚫 Finally, your closing statement “Avoid this company like the plague” is not only unfair but also misleading. Thousands of students worldwide have completed the course successfully and continue to benefit from the skills and certification gained.
For prospective students reading this:
✅ Our course is complete and structured, with theory, practice, and certification.
✅ Refund terms are transparent and publicly available.
✅ Payments are protected via PayPal and credit card providers.
✅ Our support team is active and continuously improving.
✅ We have already demonstrated good faith by granting a full refund in this case.
We value constructive criticism, but we must also ensure that reviews remain accurate and fair.
Sincerely,
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