r2-bike.com Reviews 

Absolutely stellar customer service, thank you Sebastian and team!

Wow, placed an order Monday eve, with all items as showing in stock. It's now Friday and still not even shipped yet. Ugh. Slowest online shop ever.
June 2 Update: Just received an email stating that 2 of the items ordered are out of stock. Seriously?!?! R2 waited a week to inform me of this. Yet checking their website, it still shows as in stock. Not good customer service.
June 11 update: Order has been received. Alot quicker than I expected. Rating revised.

I ordered products, right away I was charged, later I checked my order history and saw that my order had been cancelled and haven’t received a refund so far.

I haven’t even received e-mail stating that my order had been cancelled and time frame when I receive my refund.

This is not a customer centric approach!

Ordered a 4.19 Euro part for delivery to my son in France. As delivery was 8.00 Euros decided to order two. Payment failed as card address was also France. Changed card address to UK (where I'm registered) without my knowledge this changed delivery address to UK automatically and I pressed purchased. No secondary Bank Check or MFA and then I got receipt showing a 160 Euro DHL Delivery charge for two items costing 8.39 in total and weighing 10 grammes. Immediately contacted customer support to cancel order ( within 5 minutes ) but order still got despatched 2 days later and my card was charged. Now going through my bank for a fraudulent charge to my card. Customer Services no help.

Ordered with fast delivery to another country, arrived the next day. Pack of Haribos in the box was the cherry in top. Just great

I placed my order on Monday. The payment was taken from my account. The item was listed as "in stock". No further communication has been received, and they have not responded to my two emails requesting an update. I am not sure how to proceed with zero communication. Will I see the item or my money again? Beware.

Top Laden,

Chris King Dropset 5 passt zum Kenevo wie angegossen. Qualität mega, Ready to drop 🤙🏻

Almost every product ist available,fast delivery and good and fast response customer service for answering question

I was thoroughly impressed with the overall experience buying bike parts from R2-Bike. Their prices were unbeatable. They shipped my items quickly and everything was well packaged. The customs paperwork was spot on.

I would happily place another order should the opportunity arise.

Like always, Perfect 🤩

Update: they have apologised and given me a voucher, so I gave them a chance again and this time the product was not open and it worked as it should. So a lot better and more like it use to be (have ordered there a lot and never had any problems before this)
4 stars

this is my first bad review of any shop ever.

Been a loyal customer for years.
they are not always the cheapest ore the fastest, but they have been reasonable.

It is first when they sent me a used product that was broken, I found out how bad customer service they have.

—I paid for and expected a new product, but got a product that was clearly opened and then taped shut, with manual missing and it ended up being defective

-they wait 12 days before coming to the conclusion that I have to pay for packing and printing a return label (they did pay for that, as long as I print it) to sent the used product back to them. There is communication between us, but they are very slow to answer (sometimes 3-4 days, where I still had to press them for a answer)

- then I have to wait a least a week again (2-3 before they have the product and 2-3 days before I have a new one again)

I suggest that they sent me a new product with a return label (don’t have a printer) and then I could use the packing (don’t have boxes laying around) and label and sent the used and defective product back to them, so I didn’t have to wait and pay for a box.
This was apparently not a good plan, because of the value of the product (420 euro)…I spent well over 3000euro there, but now I am going to cheat them?!? Come on…

it is okay as long as you don’t need any customer service, but if or when you gonna need that, get ready for a slow and disappointing treatment. I will never shop there again

5 stars as always. Excellent product and excellent prices.

I've been using a few German discounters for a few bike builds over the years. I thought I would give r2-bike a go for my latest build that I'm using SRAM components on. The prices were by far the best so I placed an order. The dispatch time was incredibly quick compared with others and I received it in less than a week which is very good going. All SRAM stuff is retail boxed but at OEM prices. Usually I allow two weeks for dispatch and shipment. Overall this has been a great experience, and I also got some free Haribo!

EDIT 10jan2023 . After the wheels was returned for free to r2bike, everything is ok and all the problems was solved by customer service. A Special Thanks goes to Kristopher and Michael : they have taken care of all the problems. End EDIT
bought a set of wheels assembled by r2bike. The rear wheel is out of true, the ceramic bearings replaced by r2bike do not slide well, so that the axle turns on the caps. the weight is about 100grams higher than the data stated by r2bike. the front wheel is as heavy as the rear.

I got in touch with them for the custom problem I was having, I sent an email and a couple of reminder emails, and finally, they replied to me after 8 days. And another thing is they sent me the wrong item. Now I need to sort this problem out which won't be easy.
Not happy at all.

I recommend to everyone!

I ordered a set of bike fenders in the spring. They scheduled shipping to June. In the last week of June they informed me that they aren't shipping it any time soon and they might have news about my order by September.

Surprisingly enough they didn't have any problems charging my bank account immediately. Which seems... asymmetric.

Fast delivery, good price for tires. I buy regularly from R2