The order n delivery process is flawless … checked the phone exteriors, like new , checked the battery capacity- 100%. Came with latest iOS 16, no trouble to transfer old phone over , no issue at al... See more
Company replied
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See what reviewers are saying
Careful don't buy in this shop! Apparently, my order was sent but after 10 days I hadn't received it. I contacted them several times but never received a reply. I had to open a dispute with Revolut in... See more
These people are beyond brilliant. Giving superb service. I ordered my phone on Friday expecting it Tuesday (at best). It arrived on Sunday!! Quicker than quick. And with such friendly and efficient... See more
Company replied
A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repair... See more
Company replied
Company details
Written by the company
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Contact info
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, United Kingdom
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3.9
Great
1K reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good phone overall, and def value for money
Phone arrived within the mentioned timescale. It looks great, hardly see a scratch. Been using it for 4 weeks now and still works well, oh sometimes voice messages are quite quiet despite turning volume up but that doesn't bother me and it's ok if I use headphones. Battery doesn't last day and a half like a new one, but it lasts one day which is good enough for me. I've activated battery saver option and it last more than a day.
8 May 2024
Reply from QwikFone
Dear Janeth,
Thank you for your detailed feedback! We're glad to hear that you're satisfied with the overall performance and value for money of your phone. It's great to know that it arrived on time and is in good condition.
If you need any assistance with the phone, whether it's related to the battery or anything else, please don't hesitate to contact our customer service at info@qwikfone.com. We will be more than happy to assist you as we wish to ensure all our customers are entirely satisfied with our products.
Best regards,
Team QwikFone
Generally a very nice company to deal…
Generally a very nice company to deal with, absolutely no problems with any of my questions, my Samsung phone which is refurbished looks and works just like a new phone, I would definitely order again from this company..
31 May 2024
Reply from QwikFone
Dear John,
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our company and that your refurbished Samsung phone is meeting your expectations. Your satisfaction with our customer service and products means a lot to us.
We look forward to serving you again in the future!
Best regards,
Team QwikFone
Quick delivery, all good, except the earphones.
Quick delivery, phone in perfect condition. Early indications are that the battery is good too.
Edit: .... however, the supplied earphones are utter, utter rubbish. Literally the worst I've ever used. Terrible, terrible sound quality, uncomfortable in the ear, a complete waste. They're going in the bin. I tried them on two devices, and with and without the USB-3.5mm jack adapter.
I'd rather have paid a pound less for the phone and not received them. Or even not paid less, and not contributed to landfill. Seriously, there's no point supplying rubbish like this when the rest of your offering is so good.
That said, the 3.5mm jack to USB adapter might come in useful.
31 May 2024
Reply from QwikFone
Dear Chris,
Thank you for your positive review! We're delighted to hear that you are satisfied with the quick delivery and the condition of your phone. It's great to know the battery is performing well too.
Please note that the headphones included with our phones are complimentary and do not affect our prices. We rarely receive negative feedback about them, so we appreciate you bringing this issue to our attention.
If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your business and look forward to serving you again.
Best regards,
Team QwikFone
scamers you blody scammers
30 May 2024
Reply from QwikFone
Dear Cindee,
Thank you for your feedback. We regret to hear about your frustration. However, we needed to cancel your order due to security concerns regarding potentially fraudulent activity. We have communicated this via email and are committed to maintaining the security of all transactions for our customers.
Your order was promptly refunded, therefore, there is no 'scam' activity that you mention.
If you have any questions or require further clarification, please do not hesitate to reach out to our customer service team.
Best regards,
Team QwikFone
This is my 4th buy from qwikfone and…
This is my 4th buy from qwikfone and every time they have delivered a great condition phone very quickly at an acceptable price. And I will continue to buy from them.
28 May 2024
Reply from QwikFone
Dear P Harrison,
Thank you so much for your continued trust and support!
We're thrilled to hear that you've had such positive experiences with QwikFone. Your satisfaction with our phones, speedy delivery, and pricing means a lot to us. We look forward to serving you again in the future.
Happy to have you as a loyal customer!
Best regards,
Team QwikFone
Purchased a refurbished Galaxy Note 20…
Purchased a refurbished Galaxy Note 20 Ultra that arrived within 48 hours.
The phone was in excellent condition.
Great service from Quikfone.
16 May 2024
Reply from QwikFone
Dear Stephen,
Thank you for your kind words!
We're delighted to hear that you received your refurbished Galaxy Note 20 Ultra so quickly and that it met your expectations in terms of condition. Providing excellent service is our top priority, and we're glad we could deliver.
We appreciate your support and look forward to serving you again in the future!
Best regards,
Team QwikFone
A positive buying experience thanks to QwikFone.
This is the first time I have bought a refurbished smartphone. I chose QwikFone as I was being offered a competitively priced phone described with features I was looking for, especially the condition. I have not been disappointed.
It is now up to me to learn how the phone works..... quite a challenge in my twilight years.
30 April 2024
Reply from QwikFone
Dear Stuart,
Thank you for sharing your positive buying experience with us! We're delighted to hear that your first purchase of a refurbished smartphone met your expectations and that you are pleased with the condition and features of your phone.
We understand that learning how to use a new device can be challenging, especially if it's your first time with a smartphone. If you have any questions or need assistance with your phone, please don't hesitate to reach out to our customer service team. We're here to help you every step of the way.
We appreciate your trust in Qwikfone and look forward to serving you again in the future.
Kind regards,
Team Qwikfone
The phone was as new could not find a…
The phone was as new could not find a mark on it and a great price. samsung s22plus battery life is great. delivery was next day can not fult Qwickfone
14 May 2024
Reply from QwikFone
Dear Clive,
Thank you so much for your positive review! We're thrilled to hear that you are satisfied with your Samsung S22 Plus.
We strive to provide high-quality refurbished phones and excellent service, so it's wonderful to know that the condition of the phone, the battery life, and our fast delivery met your expectations.
Your feedback is greatly appreciated and motivates us to continue delivering great products and service. If you need any further assistance, please don't hesitate to reach out.
Best regards,
Team Qwikfone
Do not buy from Qwikfone
Do not buy from Qwikfone. They do not refurbish phones properly.
We spent £100s on an iphone, but due to unforeseen reasons did not use it initially. When we did, the touchscreen quickly stopped working. Discovered this was because during the refurb Qwikfone used the wrong size screen and incorrect back plate, then didn't fit them properly.
Contacted Qwikfone, but they denied it and refused to help. If this had been a genuine error they would have wanted to put it right; their response suggests it is a scam.
We have wasted £100s on a phone that does not work.
My advice would be do not buy from them, it is not worth the risk when there are better, more trustworthy companies around.
UPDATE: the reply left by Qwikfone is not true. They did not offer to repair the phone as a good will gesture. Further confirmation they are dishonest and untrustworthy. Don't use them, buy elsewhere, it's not worth the risk.
17 May 2024
Unprompted review
Reply from QwikFone
Dear Unhappy Customer,
We appreciate your feedback and are truly sorry to hear about your dissatisfaction with your purchase from us.
At Qwikfone, we take great pride in the quality of our refurbished phones and the satisfaction of our customers. We were surprised to learn about the issues you encountered with your device. As a goodwill gesture, we offered to repair the phone despite it being outside the warranty period, demonstrating our commitment to resolving the matter. This is a typical procedure for us if the customer comes back to us after such long time and this is something we offer as a goodwill gesture after the warranty period has ended. We are gutted to learn that you are not interested in the repair service offered.
We can assure you that any refurbishments we conduct adhere to the highest industry standards. If there was an error with the screen and back plate as mentioned, it is certainly not reflective of our usual practice, and we would have been more than willing to address and rectify this if given the opportunity.
Please do not hesitate to contact us if you need any further assistance.
Best regards,
Team Qwikfone
TRUST them. I’ve have for over 5 years.
I’ve used these guys before to buy my iPhone8 from. They were great back then, so I tried again as I trusted them. I was NOT disappointed with my iPhone 13 from them. The phone was in Immaculate condition, and I mean IMMACULATE.
Their communications were First Class and nothing was too much trouble.
I’ve trusted them for years and would buy again and again from them.
Nobody is better !!
20 April 2024
Unprompted review
Reply from QwikFone
Dear Bryn,
Thank you so much for your kind words and for continuing to trust us over the years!
We're thrilled to hear that you were not disappointed with your iPhone 13 purchase and that it arrived in immaculate condition. Providing first-class communication and service to our customers is always our top priority, and we're delighted that we could meet your expectations once again.
We truly appreciate your loyalty and look forward to serving you again in the future!
Kindest regards,
Team QwikFone
Good as new!
Prompt service and delivery. Phone as described in as-new state with a couple of extras. No complaints.
28 March 2024
Reply from QwikFone
Dear Peter,
Thank you for your review! We're glad to hear that you were satisfied with our prompt service and delivery. It's fantastic that the phone met your expectations and arrived in a like-new condition, along with some additional extras. If you have any questions or need further assistance in the future, feel free to contact us. We appreciate your business!
Best regards,
Team QwikFone
Great!
Quick delivery. Phone as described. Purchased as a gift and recipient is very happy with the phone.
24 March 2024
Reply from QwikFone
Dear Gemma,
Thank you for your positive feedback! We're delighted to hear that the delivery was swift and the phone met your expectations. It's wonderful to know that the recipient is pleased with their gift. If you ever need assistance in the future, don't hesitate to reach out. Enjoy your day!
Kindest regards,
Team QwikFone
Why buy new when refurbished phones are this good?
Excellent phone. Hard to tell it's a refurbished one. Had it a week now, battery performance good, all great. No idea why anyone buys brand new when you can get such good refurbished ones at a fraction of the price. BTW, this is my second refurbished phone from QwikPhone. The other was equally as good, but I took it swimming. Try not to do that again
25 March 2024
Reply from QwikFone
Dear Mr Nigel,
Thank you for your positive review!
We're thrilled to hear that you're satisfied with your refurbished phone from QwikFone. It's great to know that the device is performing well for you and that you find the quality comparable to brand new phones. We take pride in offering high-quality refurbished devices at a fraction of the price, and we appreciate your continued trust in our products.
Sorry to hear about the swimming incident!
If you ever need assistance in the future, feel free to reach out. Thanks again for choosing QwikFone!
Kindest regards,
Team QwikFone
4th phone in last couple of years for…
4th phone in last couple of years for various members of the family all great condition on arrival and rapid, rapid delivery. One did green screen after about 9 months and was refunded straight away, no hassle or quibbles.
A goto company.
Thanks
17 March 2024
Reply from QwikFone
Dear David,
Thank you for your kind words! We're delighted to hear that you've had positive experiences with our service. We're committed to providing high-quality products and excellent customer support, so it's great to know that we've met your expectations. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your continued support!
Kindest regards,
Team QwikFone
Like new phones supplied - Very happy customer
I bought 2 phones for my staff. They arrived the very next day and have come with no scratches, charger wire, plug, headphones and the sim-card tool. The phones were packaged very well and kept them in perfect condition.
I'll be buying more phones for the staff very soon!
28 February 2024
Reply from QwikFone
Dear Niraj,
Thank you so much for your positive review!
We're thrilled to hear that you're satisfied with your purchase and that your phones arrived promptly and in excellent condition. Providing quality products and excellent service is always our top priority. We look forward to serving you and your staff again soon!
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
Team QwikFone
The phone I wanted
Excellent speedy service of a phone that looks like new
A very good price in comparison with other resellers and attractively package for delivery
17 February 2024
Reply from QwikFone
Dear Gerald,
Thank you for your glowing review! We're thrilled to hear that you found the phone you wanted and that our service met your expectations. We strive to provide excellent and speedy service while offering competitive prices. Your satisfaction is our priority, and we're delighted to have met your needs. If you have any questions or need further assistance, don't hesitate to reach out. We appreciate your support!
Best regards,
Team QwikFone
Reply from QwikFone
Dear Ben,
Thank you for your review! We're delighted to hear that you found our customer service responsive and that you received a phone in good condition. At QwikFone, we prioritize providing excellent customer service and ensuring that our products meet our customers' expectations. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
Kind regards,
Team QwikFone
Excellent customer service :-)
I have found the service provided by QwikFone to be exemplary... particularly their customer service...
I bought an I-Phone 11 a few months back and in recent days, it developed a fault... QwikFone did not hesitate to organise a repair and when (unfortunately) the repair failed, there was no hesitation in organising a full refund.
It is at times when things don't go to plan when you find out how good a supplier is... QwikFone proved themselves one of the best.
I had no problem buying a replacement from them..
5 February 2024
Reply from QwikFone
Dear Steve,
Thank you for your fantastic review! We're thrilled to hear that you found our service exemplary, especially our customer service. We always strive to provide prompt assistance and solutions to any issues our customers may encounter.
At QwikFone, we understand that challenges can arise, and we're committed to going above and beyond to ensure our customers' satisfaction. We greatly appreciate your trust in us and are delighted that you had no hesitation in purchasing a replacement from us.
Thank you for choosing QwikFone, and we look forward to serving you again in the future!
Best regards,
Team QwikFone
Very pleased with the phone ..which was…
Very pleased with the phone ..which was absolutely perfect.
Also delighted with the service too.
Over all, would definitely use QwickFone in the future.
MANY THANKS
21 January 2024
Reply from QwikFone
Dear Rob,
Thank you so much for your glowing review! We're thrilled to hear that you're pleased with both the phone and our service. It's our goal to provide top-notch products and customer service, so we're delighted to know that we've met your expectations. We look forward to serving you again in the future. Many thanks for choosing us!
Kind regards,
Team QwikFone
Quick delivery
31 January 2024
Reply from QwikFone
Dear Peter,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the delivery speed!
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
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