Quzo UK Reviews 

759
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that products arrive extremely quickly, function perfectly right out of the box, and are securely packaged. Many people also appreciate the remarkably competitive prices compared to other retailers and the helpful communication provided throughout the entire purchasing journey. However, some people mentioned that they encountered occasional issues such as unexpected order cancellations due to system stock errors, incorrect tracking details, or dispatch delays. Though a few buyers experienced these minor logistical setbacks, the vast majority of consumers remained highly satisfied with their overall bargains and smooth transactions.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting items arrive promptly and in excellent... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and unbeatable deals... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt and fast shipping times.... See more

Order

Reviewers highlight positive aspects of order processes, describing them as simple and smooth. Customers... See more

Service

Clients share positive opinions on service, highlighting quick delivery and great communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product unexpectedly arrived in 2 days! (Albeit via DPD courier which are the worst). Customer service is satisfactory. Desktop website is user friendly but could be more aesthetic and vivid. There... See more

Rated 5 out of 5 stars

I was searching for a new garden vac/blower on Idealo and this company came up as the cheapest deal available, actually over £30 cheaper than some household names. Communication and delivery were se... See more

Rated 5 out of 5 stars

Found the Gardina 30M retractable garden hose at a great price including free delivery. The purchase went well with Quzo keeping me informed up to the point that the delivery company took over. Recei... See more

Rated 5 out of 5 stars

I had a lovely experience with this company! It was a smooth purchasing journey (buying a Christmas present for my parents), it arrived extremely quickly and I then received an email from Richard hims... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Written by the company

Quzo UK are a trusted supplier of computer components, gaming, laptops and PCs. We have a huge selection of top world class brands from Apple, HP, AMD, Intel, MSI and much more. With over 6000 products you are sure to find the latest models at the cheapest prices.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

759 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(759)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and price to match.

I was looking for a while to invest in a new hifi system and was checking the prices and came across Quzo of which I hadn't heard of, They were advertising a Denon 41mini hifi system around £80 cheaper than anywhere else,I Googled reviews and information about Quzo and took gamble on them, I received exactly the system that I was looking for which came pretty quickly and was packaged very well, I was informed every step of the way concerning placing my order all the way to delivery, Was very dubious to start with but am very happy with the product,price and service hence my high rating, I would recommend them, with thanks.

7 March 2024
Rated 5 out of 5 stars

Brilliant Dedication To Customer Satisfaction

Like a few others mentioned, I was a bit sceptical at first because of the affordable pricing. However i'm so glad I took the plunge because the amount of dedicated support from Richard at Quzo was superb.

I ordered a PC case (which was around £15 cheaper that competitors at the time) which arrived damaged. It appeared to be the fault of the manufacturer, not Quzo. I contacted Richard who swiftly organised a replacement unit. A swappable part of the second unit also came damaged (again it appeared to be a manufacturer fault) but Richard was patient and organised throughout and arranged for the manufacturer to send a replacement part.

As a result of Richard's fantastic customer support, I now have a completed PC build. Many thanks!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent sound quality

The recipiant was thrilled with the Denon home audio mini system. I'm told the sound quality is very good, remote easy to use so overall very happy with the purchase, recommended product & seller.

7 March 2024
Rated 5 out of 5 stars

Superb company

Wow, what a great price for a cricut explore 3. Cheapest anywhere for the machine. Initially I was sceptical, and thought what’s the catch, but after reading such positive reviews, I took the risk. I contacted Richard, regarding a VAT receipt, and was advised within the hour I would receive it.
On the website it said delivery within the week, and less than 24 hours later, my machine was delivered. And is perfect, in all original boxes. Registered it with cricut and couldn’t be happier. A saving of £70 to standard retail price. Thank you and I will now save this site as a favourite

22 February 2024
Unprompted review
Rated 4 out of 5 stars

No problem making order

No problem making order. I was a bit sceptical being a bit too cheaper than others.but all along delivery i was kept up to date with.order. all arrived.in good condition so I was very pleased with the price and service.

19 February 2024
Rated 3 out of 5 stars

Website displaying incorrect product

while delivery service was good there seem to be issues with the main website and I didn't receive the product I wanted and ordered (I am satisfied with what I was sent), I'd recommend the store owner takes a look at this listing, other than a few personal complications the service was fine.
quzo/thinkcentre-m920q-i58500t-16g-dm920qukt001-pid353712

19 February 2024
Rated 5 out of 5 stars

When I first seen the website

When I first seen the website, I thought it was a fake one because of how cheap the item was it was £100 cheaper than anybody else. I looked into them, ordered it and was amazed that it come 24 hours later and I saved £100 Will definitely be ordering again with Quzo UK their prices can’t be beaten and they’re delivery was awesome. Standard delivery came within 24 hours of order… I couldn’t give nothing but five stars i’m always ordering every single week. We have deliveries for Price five star delivery five star and even customer service five star one of the best websites I’ve ordered from

19 February 2024
Rated 5 out of 5 stars

Great seller

Great seller, goods as described, transaction and delivery without any problems, I highly recommend this seller

19 February 2024
Rated 1 out of 5 stars

Zero customer service

I have suffered incredibly poor service when buying for the first time from you.

Purchased a monitor stand as a present, paid for expedited delivery and was given an estimated delivery of 13th Feb.

Called later in the afternoon on 13th Feb to customer services to get a better idea of when this would arrive, to be told by the person on the phone, everyone was busy and they would call me back with an update.

No call was forthcoming so I called again at 2pm on Wed 14th to be told that they are too busy to speak to people on the phone, and had I raised my query via the website? I explained I had been expecting a call back, to be told I should just raise a query via the website, which I did.

Since Wed 14th I’ve had no communication from Quzo whatsoever-I have since seen a pending refund of my monies via PayPal (still not confirmed as yet).

I’m struggling to understand where I’ve gone wrong here:
Am I to assume you have listed items on your website that aren’t available?
Is it normal to receive zero customer service via your customer contact channels?
Is it not common courtesy to at least send an update through letting a customer know if you’ve been unable to fulfil an order?
What is the best route to get support on products purchased via your website?

The lack of contact ultimately made me question the legitimacy of your company-Is Quzo a scam website?

Your Trustpilot suggests the opposite so I’d welcome your feedback, as I’m left without a present I’d purchased in good faith, and no explanation or attempt to make contact (I’ve checked my spam and junk)

@Richard I've taken the opportunity to review all spam, junk, promotions and social folders as per your request in your reply, and have no emails from Quzo other than order confirmation on the 11th (addressed from Richard@ quzo.net) I'm genuinely interested to understand what the updates were! Thanks again for the reply-Paul

14 February 2024
Unprompted review
Quzo UK logo

Reply from Quzo UK

Hi Paul,

Thank you for your review.

I'm very sorry for the experience you have had, the lack of communication is certainly not something I would have expected so I have investigated your concerns further.

Unfortunately, I was unable to access our call log but our receptionist confirmed they directed your order query to our ticket support system, which is normal procedure.

Upon checking the ticket support system, I can see that a query was raised on Feb 14 at 14:17.

We subsequently responded to this ticket on Feb 14 at 14:25, approximately 8 minutes after the ticket was raised.

We advised you that we were investigating your query with the courier and that we would get back to you as soon as we had an update.

A further response was made the following morning, Feb 15 at 10:38.

I note that your email address is a Gmail address, so if you could kindly check under each of the main tabs (Primary/Promotions/Social) to see if you are able to locate the emails. Can you also please check the Spam and All Mail folders to be thorough.

Once again, please accept my apologies for the bad experience. We pride ourselves with customer service excellence and have won awards for the past five years with our review platform partner, Feefo.

Best regards,
Richard
Owner, Quzo UK

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