Quiver Reviews 

117
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, most reviewers had an average experience overall. Many customers appreciate the polite and friendly delivery staff, who often go the extra mile to ensure packages are received. Reviewers frequently report successful and fast deliveries, with some highlighting good communication and tracking updates. However, some people mentioned significant issues with payment, particularly for couriers, with many reporting concerns regarding their compensation. Customer service is frequently described as poor, unresponsive, and unhelpful when issues arise. Additionally, many customers experienced considerable delivery delays, especially for promised next-day or same-day services.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising the politeness... See more

Staff

Customers had ambiguous experiences with staff, with many reviewers expressing significant dissatisfaction.... See more

Service

Consumers find service to be ambiguous, with some reviewers reporting excellent, very good, and fast service,... See more

Payment

Reviewers highlight significant dissatisfaction with payment processes, with many reporting that they have... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing disappointment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Driver gave update with expected delivery time and asked if I’d be i. They called me and brought package to my door. Excellent service and great delivery person. Thank you.

Rated 5 out of 5 stars

Great company who deliver straight to your door. Have had a few companies send me items via Quiver, and it's so noticeable how polite their deliver drivers are, and that they actually bother to hand d... See more

Rated 5 out of 5 stars

First time I’d heard of quiver but a good experience. Very fast. Courier rang up to make sure I was there and received the package and was friendly. Hoping the green credentials are good too, but have... See more

Rated 5 out of 5 stars

The commitment of your telephone call was such a big deal to me, what a great way to ensure delivery. Thank you to both team members!


Company details

  1. Delivery Service
  2. e-Commerce Service
  3. Logistics Service
  4. Shipping and Mailing Service
  5. Software Company
  6. Software Vendor

Written by the company

Quiver provides faster delivery from stores to customers in London, Paris and New York.


Contact info

3.2

Average

TrustScore 3 out of 5

117 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(117)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

SCAMMERS

SCAMMERS
I would give 0 stars if I had the chance to.
Paid for same day delivery and got told due to the high volume of orders during Black Friday they struggling to deliver on time.
3 days later still no delivery. Tracking number not updated - I’m leaving a review everywhere I can - BUNCH OF CLOWNS

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service. Avoid

Customer service is terrible. Wasted 8 hrs waiting for a same day delivery that they gave me an eight hour window for and of course it never arrived! They also don’t reply/ acknowledge any emails. Will be complaining to the sender, cancelling the order and insisting on a refund.

26 November 2025
Unprompted review
Rated 1 out of 5 stars

Zero stars

They gave a 13 hour delivery window, failed to update the information for live tracking, and then a few minutes after the final delivery time they change the date and time of delivery. I know couriers are treated and paid badly but the company should update tracking info with more notice. Complete waste of my day. Hadn't heard of this company but the reviews speak for themselves. Very disappointed that the company I was buying from used this service, boasting of next day delivery.

22 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid working with them at all costs!

Worked with Quiver since the start of the year and only stuck with them as I have been struggling with landing another job. They said pay days for couriers are for the 7th & 22nd of each month which they fail to pay on the dates THEY set each and every time. They keep saying the payments will go out the following day which they never do.

Paydays is like wishing for your hard earned money to land in your account. There’s been multiple occasions I had to wait about 3-4 days for my pay to arrive after their set days. I’ve only ever been paid on time twice in the span of 10 months which is insane. These delayed payments has affected my ability to cover my bills and necessary expenses for each month as they can’t guarantee what days I get paid.

Avoid any work from here!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Fast, friendly, efficient

First time I’d heard of quiver but a good experience. Very fast. Courier rang up to make sure I was there and received the package and was friendly. Hoping the green credentials are good too, but haven’t checked! Glad Quiver was chosen and will look out for them in future.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Exploit young workers

I would strongly advise against working with Quiver Delivery. My son, Camron, is only 19 and was trying to start his career and earn an honest living, but this company has made it a horrible experience. He was due to be paid on 22nd August 2025 and, despite repeated follow-ups, Quiver Delivery (and its founder, Louis Collar-Smith) have failed to pay him his wages.

This is not only unprofessional but also exploitative of young people who are simply trying to work hard and support themselves. They have not provided proper communication, updates, or any effort to resolve the matter.

No one should have to chase for the money they’ve rightfully earned. Quiver Delivery should not be trusted — they do not pay their staff. I am now reporting them to the authorities

25 August 2025
Unprompted review
Rated 1 out of 5 stars

Just dreadful

Just dreadful, bordering on fraudulent. Made up services, made up delivery estimates.

21 July 2025
Unprompted review
Rated 1 out of 5 stars

Absolute failure of a company

Paid for 2 hour deliver at 11am. Didn't arrive. Emailed the founder Matthew Barrie who promised me it'll arrive before 4pm.. And again it didn't arrive. Now he's not responding to my emails.

Avoid this con artist at all costs

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely unacceptable!

Absolutely unacceptable!
They treat their delivery partners terribly. A person named Louis Coller Smith has frozen my payment for the past three weeks. I'm a student, and this is outrageous. I rely on this income — this kind of treatment is completely unfair and disrespectful.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Ordered at 3:45 for pre 8pm delivery, turned up at 6:40pm

Easy to track on the email link sent, speedy cost effective service for something that was needed quickly.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible service

Absolutely terrible service. I selected next day delivery - didn’t turn up. The following day: no delivery. The following day: no delivery. Still waiting. No meaningful updates, no live tracking info available, no ability to rebook a slot that would be convenient. No response to email to customer service. Still don’t have my order (a now late birthday present)

7 June 2025
Unprompted review

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