quince.com Reviews 3,425

I really wanted to love Quince because they market themselves as offering high-quality pieces at reasonable prices—but my experience has been the opposite.

I ordered a washable silk mini skirt and, after nearly four weeks, I’ve been sent the wrong item twice and still don’t have what I paid for. On top of that, they expect me to return the incorrect items before resolving the issue, which feels unreasonable given that these mistakes were on their end.

Customer service has been slow, and there’s still no clear resolution.

For a brand that prides itself on quality and high standards, this experience has been incredibly disappointing. It feels like the execution doesn’t match the branding at all.

When the carrier lost my package (ironically it was a luggage set !) - I hopped on a quick text and 5 minutes later I had a new order number and was on my way - Jas assisted and they were fantastic! My Quince experience so far is hard to compare too with how other companies operate nowadays. More people need to take note and make sure they learn from Quince !

Quince understands the importance of the customer experience. They make it right when there’s an error. More companies need to return this model.

I like Quince’s quality and customer service. Its clothing is more conservative and classic. Never had a problem with them. I would like to see a bigger collection on women’s clothing. Will continue to shop.

Great customer service with a mistake while exchanging an item. Was resolved quickly and efficiently!

Efficiency and dealing with my problem efficiently.

Fantastic products and even better customer service, which is something that doesn’t exist these days

I had the opportunity to share my thoughts about a valued member of the Quince service team, which felt great, and the platform was very intuitive in a way that positively informed my experience.

The representive was kind, helpful and very attentive to my issue. She confirmed a discrepancy I had with my shipping address.
It was all handled through texting, but worked out fine. Thank you Quince!

I kept getting this crazy form to complete when I ordered that had me listed as living in Canada. 🇨🇦 Don’t get me wrong, these days Canada sounds pretty good, but my orders wouldn’t go through. I texted Quince customer care on a Sunday and got a response back early Monday morning. The customer service person was so helpful and offered a couple of alternatives if I didn’t get results.
Quince always has responsive and efficient customer care people working and their products are very affordable and very good quality.

Great products. Had something missing in latest order but they replaced it with no hassle. Appreciate their superior customer service.

I discovered Quince some years ago, when pretty much all they sold was cashmere sweaters. Now, half my wardrobe…MORE than half…is Quince. The quality is excellent and the return policy is outstanding. Free shipping and returns, plus instant store credit are terrific. I go to Quince now to shop first for almost everything. I hope this store never changes. Their customer service chat is quick and convenient.

Excellent customer service for exchanges and replacement of lost in transit orders

My issue was resolved quickly ! Thank you to the great service from Jorge with customer care .

Quince was able to retroactively apply a discount after I had mistakenly purchased before applying the discount code. Thank you so much!

when I searched for Lightweight Down Comforter on Quince website, I was told that at check out I will be given $40.00 discount (please attached). However, when setup account and checked out, I found there is NO place to put $40.00 discount. This made me very upset. After texting their customer service, they quickly explained the that the promotion is only applied to order exceeding $300.00 but is written in fine text print. The address my concern, they still apply some discount for me. The agent is polite and professional

Ordered the percale duvet cover. Big mistake. Extremely difficult to get on. I do not recommend

The customer service at Quince is amazing! In an era where the customer is sometimes seen as a bother- I can say that this company treats customers as valuable!

Very good Customer Service