I am deeply disappointed in the…
I am deeply disappointed in the craftsmanship and the customer service at QuickJewelryRepairs.com.
In March 2023, I paid $60 to have my platinum wedding band resized down. Within a year, the structural integrity of the work failed: the seam where the ring was cut is now visibly open and physically sharp to the touch.
This is a clear case of improper fusing or the use of inferior solder—platinum should be seamlessly welded, not left with a failing joint. When I reached out to resolve this, they admitted the repair would cost over $500 and offered a measly 15% discount.
It is predatory to charge $60 to remove a piece of my platinum, then demand over $500 to fix a seam that shouldn't have failed in the first place. I expected this company to stand behind their benchwork, but instead, they are trying to profit off their own technical error.
I no longer trust them with my jewelry and suggest others look elsewhere for quality platinum work.
Reply from Quick Jewelry Repairs
Jared, we need to correct the record here — it is currently March 2026.
As you stated your ring was resized over three years ago in March 2023. Our workmanship warranty is 30 days from completion — a policy that is clearly communicated at the time of every order. Three years of daily wear on any metal, including platinum, is not a workmanship issue.
We also want to be precise about the discount we offered: it was not an acknowledgment of fault. It was a courtesy extended to a past customer — nothing more. We did not do anything wrong, and we will not be characterized as if we did.
On the technical point: platinum does not use solder — it is welded. There is no "inferior solder" in this work. Platinum is a durable but demanding metal that responds to the stress of daily wear over time. A resize joint that outlasts our warranty by three years is not defective workmanship.
What we will not tolerate is a customer returning three years later, demanding complimentary service, and threatening negative reviews when that demand is not met. That is not a legitimate complaint — it is a pressure tactic, and we refuse to reward it.
We're proud of the work we performed in 2023 and we stand behind it completely.