Quest Appliances Reviews 54

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, performance, and design, often highlighting their reliability and value for money. Many consumers also commend the competitive pricing and the wide range of products available. The delivery service is frequently described as fast, prompt, and efficient, with items arriving well-packaged and often ahead of schedule. However, some people were dissatisfied with specific product functionalities, such as toasters not toasting evenly or coffee makers not holding the advertised capacity. A few other people also felt that the delivery process, particularly with certain carriers, could be problematic, with instances of delayed or misdelivered parcels and difficulties in resolving these issues with customer service.

What people talk about most

Product

People report positive experiences with product, often praising the quality and performance of items like... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick delivery times and... See more

Quality

Consumers generally find the product quality to be positive. Many reviewers praise items like rice cookers,... See more

Based on these reviews

Rated 5 out of 5 stars

Looking for a new toaster I discovered that some toasters have the controls on the front (long side) of the toaster. This suited the set up in our kitchen. I was delighted to find this machine to... See more

Rated 5 out of 5 stars

Good prices with fast free delivery. Ease of ordering. Good product range. Outstanding Customer Service responses. I have been online shopping for over 25 years. In my experience this company is... See more

Rated 5 out of 5 stars

Quest website easy to manoeuvre showing clear options. We already have two Quest pancake makers so know the product, which is excellent (especially for Welsh cakes)! Competitively priced, prompt d... See more

Rated 5 out of 5 stars

Look good and very reliable. We’ve used many types of toaster for the kebab pitta breads in the shop, and the best lasting and some of the cheapest are the Quest long slot toasters. With heavy use eve... See more

Rated 1 out of 5 stars

Rice cooker didn't work, took days to get hold of anyone at Benross, they did give me a returns link and promised a new one would be delivered in a couple of days, a week later, after chasing for... See more

Rated 1 out of 5 stars

The appliance is unreliable and instructions not very clear. eg. on preparation before use: "use 2 mugs of water to clean before use". Meaning use 1 mug on two occasions. The machine will not hold 2... See more

Rated 1 out of 5 stars

ordered cordless hoover on 29th Oct was told on 31st Oct that delivery had changed contacted various people regarding delivery Evri was not helpful also i did check with Simon Parker@benrose who... See more

Rated 5 out of 5 stars

I am afraid that my item has not been delivered. Evri sent me a delivery confirmation, including a photo and map, showing that it was delivered to a large holiday caravan and lodge site in a differen... See more

Rated 5 out of 5 stars

From order to delivery it was excellent service. We are highly delighted with our coffee percolator. It's well made, and both performance and design are excellent, definitely value for money. Highly... See more

Rated 5 out of 5 stars

Use coffee maker every day. Simple, quick and very natural way to prepare coffee. Exactly what I wanted. Can't even wish more. Thank you so much!

Rated 5 out of 5 stars

Product was as described and performs well...so far!. delivery prompt and quick the item being well packaged and boxed. good value

Rated 5 out of 5 stars

Very quick delivery. Excellent product, as advertised Would buy from them again

Rated 5 out of 5 stars

Ultra quick delivery, item appears work well; time will tell.

Rated 5 out of 5 stars

A good quality product easy to use and value for money with 10% off aswell Very prompt delivery thank you

Rated 4 out of 5 stars

Good points, Quest were quick to send my long slot toaster though Evri then took 4 days to deliver. First impressions are good. Toaster has the usual problem with having to turn browning down after... See more

Rated 4 out of 5 stars

It's so hard to find a coffee percolator these days, and I was so pleased to find a replacement for our previous Quest model (the handle on the lid had broken, but otherwise, it was still working well... See more

Rated 4 out of 5 stars

Toaster purchased was not quite as expected, could only do 4 slices at a time, not 2 or 4, and only toasted the bottom half of a regular sized slice. Customer support was fast, and gave us a return.

Rated 4 out of 5 stars

Didn’t get expected discount offered, emailed them and they got back to me quickly and politely. Kettle I bought arrived quickly and was packed well. Works well - so far. Kettle is stylish, easy to... See more

Rated 5 out of 5 stars

Easy to order and delivered on time Haven't tried it out yet Time will tell

Rated 5 out of 5 stars

Very good quality rice cooker Used similar types of rice cookers and this looks similar in terms of quality and reliability

Rated 5 out of 5 stars

I ordered the hand whisk, next day received confirmation that it was sent out but did not receive it as the delivery company lost the item, then stopped all communication. I made contact with you and... See more


Company details

  1. Countertop Store

Written by the company

Welcome to Quest Appliances - the home of affordable, quality, home and kitchen appliances. From kitchen essentials like toasters and kettles to health-boosting juicers and blenders, find a range of top-quality products designed to elevate your everyday. Discover more and upgrade your home today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

54 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Great service

It's so hard to find a coffee percolator these days, and I was so pleased to find a replacement for our previous Quest model (the handle on the lid had broken, but otherwise, it was still working well after 4 1/2 years). It arrived very quickly and is in pride of place in the kitchen.

20 September 2025
Rated 5 out of 5 stars

16 Cup Coffee Percolator

From order to delivery it was excellent service.
We are highly delighted with our coffee percolator. It's well made, and both performance and design are excellent, definitely value for money. Highly recommended.

11 September 2025
Rated 1 out of 5 stars

Of little Use. The appliance is unreliable and…

The appliance is unreliable and instructions not very clear. eg. on preparation before use: "use 2 mugs of water to clean before use". Meaning use 1 mug on two occasions. The machine will not hold 2 mugs of water.
The button which comes up blue is not explained on the diagram. Reusing the machine is hit and miss. We are considering returning it soon.

30 August 2025
Rated 5 out of 5 stars

Controls at the front/long side

Looking for a new toaster I discovered that some toasters have the controls on the front (long side) of the toaster. This suited the set up in our kitchen.

I was delighted to find this machine to be reasonable in price and postage was free.
I would have preferred a matt exterior but that was a small compromise to make. So far it works well.

7 July 2025

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