Quench Culligan Reviews 

Noone showed up on the 19th, I got an email stating that they wouldn't be coming, never got an update on a new date or anything. I'm very disappointed in the service we've received. The water cooler trays are backed up with water and our janitor has to empty them at least every 3 hours.

Michael Brantley was courteous and extremely knowledgeable about the products and services

Adrian Sampson is my account rep. Adrian does a great job for us paying close attention to detail and gives a great service.

Update: Quench's technician came the day after I posted this to replace the unit's pump, which had failed. Management reached out to apologize for the miscommunication and issue a credit. I appreciate the follow-up, and have increased my rating to 4 stars based on these responses. We leased a Culligan Quench water and ice machine for about a year, and it worked well—until the pump broke and flooded our store over a couple of days while we were closed. We reported it as an emergency, but service wasn’t scheduled for four days, and we were told not to use the machine in the meantime, forcing us to buy bottled water. Then, the scheduled repair was cancelled without any notice; I only found out by texting our rep. Now, neither the company nor our technician is responding, and we’ve received only an automated message saying our service has been rescheduled for another week. No fee waiver, no urgency, and poor communication. For the high monthly cost, I expected far better. In hindsight, buying our own unit and using a local plumber would have been faster, more reliable, and more professional.

Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details were correct, and told me how to safely turn off the machine until it can be serviced. I really appreciated her help!

Awesome staff , completely willing to work with you and listen to you. Honest and hardworking. We upgraded our machine and it was so easy and the staff was great at installing it correctly and neatly THANK YOU!

Gilberto was awesome. He was very knowledgeable about the instrument and pleasant.

OUR COMPANY HAS ALWAYS SERVICED WITH QUENCH, WHEN I REACHED OUT TO THEM ON 07/03/2025 THEY SET UP A TECH TO COME OUT , AFTER A WEEK THE TECH CAME OUT AND SAID WE NEEDED A NEW MACHINE AND WE WOULD BE CONTACTED. AFTER A FEW DAYS I RECEIVED AN EMAIL STATING SINCE WE OWNED OUR UNIT WE WOULD NEED TO PAY TO HAVE IT CLEANED, ONCE WE SUBMITTED AN INVOICE PROVING THE WORK WAS DONE A TECH WOULD THEN COME TO SERVICE OUR MACHINE. WE PAID A COMPANY TO COME IN AND CLEAN THE MACHINE AND WE SUBMITTED THE INVOICE FOR PROOF AND THEN WERE GIVEN A DATE A TECH WOULD COME IN TO SERVICE IT. THE DAY THE TECH WAS TO ARRIVE TO SERVICE THE MACHINE I RECEIVE AN EMAIL AT 3:48PM STATING THEY WILL NO LONGER BE ABLE TO SERVICE OUR MACHINE. WHEN REACHING OUT TO CUSTOMER SERVICE TO FIND OUT WHY, I AM TOLD, "IF YOU WOULD LIKE TO LEASE A NEW MACHINE WE WOULD BE HAPPY TO SERVICE THAT ONE." AFTER YEARS OF SERVICE WITH THIS COMPANY AND THIS IS HOW THEY TREAT PEOPLE? I WOULD NOT RECOMMEND QUENCH AND WILL BE TAKING OUR BUSINESS ELSEWHERE!!!

The cost and sometimes it is hard to get your unit serviced in a timely fashion

Phil was very helpful and courteous.
And keep me informed of what he did

Quench Water cooler system has been working well for us. And the service they provide is wonderful. Everytime we call them to for an issue with our coolers they are there fix the issue.

The technician Mark Z was wonderful and personable. He completed the cleaning efficiently and to satisfaction.

We are in Las Vegas Nevada and temps hit triple digits for multiple days. Having the water cooler with the ice maker has made my employees very happy. We encourage multiple breaks for water and it has made it more pleasurable for everyone!

Was easy to order and came quickly

The Driver that was here he replaced the machine and it is working great... Thank You

Hi, we need service in the tire shop. The dispenser is not functioning correctly.
Call Dee or Marcella at 510-898-2003

I rarely leave reviews, but my experience with this company was so unprofessional it deserves to be called out.

I had a scheduled delivery that was missed because the driver “ran out of time.” That’s frustrating enough—but what followed was even worse. For an entire week, no delivery was made and I received only one vague update claiming it would be delivered “in two days.” That date came and went. Still nothing.

What’s even more unacceptable is that the company made no effort to prioritize my delivery, even though it was their error. No urgency, no accountability, no apology. It’s clear that client satisfaction is not a priority for this team.

If this is how they treat customers who are affected by their operational failures, I want nothing to do with them. My business may not be large enough to hurt their bottom line, but I’ll make sure others know how unreliable and unprofessional this company is. I’ve ended my contract, and I won’t be looking back.

Do better. This is how you lose clients.

We are so happy with our Culligan Quench! We had an emergency with our water and Trish was super helpful and got us signed up and scheduled for an install very quickly. Trish also answered all of my questions and was really nice about it :) Today Alexis Guzman came and installed our machine and that was easy too! He was in and out without a lot of fuss and he gave us a little tutorial on how to use it. From signing up to installation we feel like the company is taking care of us and it's a really nice difference from our old water supplier.

Our tech Anthony Fitzpatrick-Day was professional and extremely efficient with the maintenance of our Quench machine. Would absolutely recommend.

I wrote a review back in April that Quench failed to keep up my water unit. I was told based on my contract that they would be buy every 6 months to change the filters and perform routine maintenance. After not seeing a person in well over a year, we called to cancel our contract. They immediately charged my credit card the entire yearly fee saying that we missed the cancellation day. They informed us they automatically renew without notifying us. We disputed the claim and they insisted we owe the entire year despite the clear violation of the contract to maintain the water unit. The reply I received after my prior review appeared they wanted to work out a solution. We stated our case again and we were told our case was closed. They came to collect the water dispenser and then sent us to collections. So fine. The bill is $500.00. In the grand scheme of things it's cheaper than an attorney, which is what they're planning on. Just be forewarned, in my case, there was absolutely no customer service, no follow up to maintain the unit. There are plenty of other water solution companies. We tried Quench to see if they were better and they definitely weren't. We went back to our old supplier. Do yourself a favor and look for someone else.