SCAM SCAM SCAM This is a total scam company. Not based in UK Product received is not what was advertised Sizings are poor Fabric disgusting and not what was advertised Refund for get about... See more
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Review summary
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Appalling service. Delivery offered is misleading. When items finally arrived and I tried to return the customer service team offered me a £3 refund - I had spent over £80, £18 of which was fo... See more
Company replied
Bought a dress for my wedding next year. The sizing is ridiculously small so asked to return. They make the return cost so ridiculously prohibitive it’s just not worth doing. I’m getting £6! I again m... See more
Be very careful to read through all the fine print about processing/shipping and refunds with this company. Spent £120, items arrived late and after paying to post to Texas, after they took off a proc... See more
1.9
Poor
258 reviews
Asks customers to review
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Replied to 6% of negative reviews
Typically replies within 48 hours
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Terribly poor service and communication
I have recently ordered a dress for a friend's wedding from this company. I ordered it with 3 weeks to spare and paid £19 extra for speedy shipping. I saw that their shipping took up to 7 business days and noted that I'd have time for it to arrive before the wedding. I am still waiting for this dress and have emailed repeatedly about it. I have been told that they are sorry for the inconvenience and it is on its way. My tracking info is unavailable and it still says my dress is processing. I have sent multiple emails asking for a refund for the speedy shipping as this was false advertisement and I've paid for a service I have not received. This keeps being ignored and I'm just told 'sorry for the inconvenience'. Terrible customer service and shipping/processing times on their website are completely laughable.
1 June 2024
Unprompted review
Reply from Queendancer
Dear Erin, we understand you're frustrated and can certainly take a further look into this.
Regarding the shipping time, we understand that it can be frustrating when orders take longer than expected to arrive. We always aim to get our orders to our customers as quickly as possible, but sometimes shipping times can vary due to factors beyond our control.
Besides, we apologize that our customer service did not satisfy your expectations. We set a high standard for ourselves and we are truly sorry to hear that standard was not met in your interaction with our business. Your satisfaction is our number one priority.
Lastly, we have sent another email to you with some compensation for you. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.
Kind Regards,
Queendancer Customer Support Team
Do not buy from this brand
Do not buy from this brand - they do not send you the item described (poor quality imitation of listed item) and you have to return to China at your own expense before they agree to a refund - I doubt they would then issue the refund.
7 June 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. We are sorry if our products and return policy did not satisfy you.
We have sent an email to you with some compensation for you. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.
Kind regards,
Queendancer Customer Care
Appalling
Appalling! Don’t do it! I’ve spent a week emailing about a return and each time there’s a new question or stumbling block. I’ve been offered coupon vouchers three times and then more recently, do you want to return? What do you want to return? Please provide photos. I did all of this 6 days ago. There’s a 7 day return window which I will certainly miss. Now they want me to find a courier locally to send back to China. Not going to be worth the return. Just appalling. If anybody wants a 1920s style green flapper dress let me know!
7 June 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. We apologize if you were not satisfied with our product and return policy. Since returns are expensive, we offer customers the option of a partial refund or voucher to keep the product. If customers still wish to return the product, we provide customers with a return address.
We have sent you an email so we can discuss this further with you and see what resolution we can come up with. Thank you for taking the time to share your thoughts with us. We appreciate your business and hope to have the opportunity to serve you better in the future.
Kind regards,
Queendancer Customer Care
Not a great experience
I ordered 2 dresses from this site. I wanted to return one but the address on the label does not exist.
I bombarded them with emails to do the return. It cost me £20 to return as took extra insurance as thought they’ll try & wriggle out of refunding. Think they got so fed up with me I got my refund, although did quote the section 75 act a few times!
5 February 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before.We sincerely apologize for the difficulty you encountered in returning the product.
We would like to look into your case specifically and offer better assistance, but we are unable to find your order number after checking your username. We would highly appreciate it if you could get back to us with your order information. Looking forward to your response .
Kind regards,
Queendancer Customer Care
Terrible quality dresses and even worse customer service.
I ordered a dress and it came with a quality beyond terrible. So I then contacted them and returned the dress. To which I am still waiting for them to respond to my emails and they simply do not. I do not recommend buying from this site do not waste your time.
9 March 2024
Unprompted review
Reply from Queendancer
Dear customer, we regret any inconvenience or frustration that your experience has caused you.
First, we checked and found that the previous staff did not process the refund for you because you did not provide the return logistics number. Please note that we need you to provide the return logistics number to track the shipment of the package.
Second, we take the quality of our garments very seriously, however, we apologize for our clothing not being the quality that we strive for. We have sent your feedback on the products to related departments and we will keep sticking to uniform standards to guarantee the quality and make them as consistent as pictures.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kindest Regards,
Queendancer Customer Care
STAY AWAY
Please please do not order from here I have ordered a dress in April we’re nearly in June! paid extra for delivery they have lost my dress and I can’t get a refund extremely terrible customer service I wish I read reviews before ordering disaster company such a shame as they have lovely dresses and I would have been ordering loads. You will forever be waiting for your order and when you email them as they don’t have a contact number they will reply with ‘it’s out of our hands as the dress was sent’ they tell you to contact the courier company that don’t speak English as this is a Chinese website based in China they never answer the phone I don’t believe any of the good reviews do not order from here you will regret and you won’t even get your money back! Worse service I have ever received I’m still chasing them to get a refund but they ignore every email requesting a refund! They should be shut down do not buy from here
27 May 2024
Unprompted review
Reply from Queendancer
Dear customer,
Thank you for taking the time to leave a review. I'm so sorry to hear of your disappointment regarding your recent order. We don't want you to be dissatisfied with your purchase, so one of our team members has reached out via email.
I truly hope this helps, however if there's anything further we can do to assist please don't hesitate to get in touch with us. We would be happy to help however we can, as we really want to regain your trust in us as a company.
Have a lovely day!
Queendancer Customer Care
AVOID (wish i had read reviews first)
After i ordered i decided to google reviews as a friend asked did i not do that first… This was when i realised i would receive absolute garbage. So i proceeded to contact them to cancel my order to no surprise i heard nothing back. I paid extra for two made to order dresses that are clearly not made to order as they don’t fit. Over £200+ gone to waste and i’ve had to go and buy 2 more outfits as it’s clear by reviews you will NOT be getting any money back even if they are made to order and don’t correspond to your sizing you sent them. Also there website title said queendancerUK , this is false it’s not a uk company. Just Avoid this absolute sham of a company. If by some miracle the company see this and want to correct it and give me my money back reach out, as i see this review will also be sent to your inbox.
1 May 2024
Unprompted review
Reply from Queendancer
Dear customer, we are sorry that we did not receive your email. This may be a system error. We have reported it to the technical department and they will solve this problem as soon as possible.
We are so sorry to hear that you were disappointed in the fit of the custom dresses you ordered.Please note that custom dresses are not returnable or exchangeable. It is also listed on our return policy: https://www.queendancer.co.uk/pages/returns-exchanges.
For your case, we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!
Kindest Regards,
Queendancer Customer Care
Wrong Colour! Not replying to Complaint!
I ordered a navy blue sequin dress for the Taylor Swift Eras tour. What arrived is a completely different colour to the photos online, it is neon-electric blue. The sizing is also off, it is much longer than it appears on the model and lager than it's apparent UK size so even with the strings fastened it is too big. I have emailed the company and contacted them via their website but have had no response. All I keep getting is more marketing emails. Not at all worth the money.
16 May 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. We are sorry if our products and customer service did not satisfy you.
We have sent an email to you with some compensation for you. Please check it at your convenience. We would love to make every effort to turn your experience into something better. We sincerely wish for your understanding and constant support.
Kind regards,
Queendancer Customer Care
Good at taking the money bad at refunding
Item has eventually arrived...this company kept me hanging on waiting for an overdue item to arrive, I had requested a refund a number of times before the item had arrived…they choose to ignore my request. I had paid extra to receive the item express delivery, they took the money and delivered it 11 days after. I am still awaiting a refund. Don't buy from this company!!
3 May 2024
Unprompted review
I wish l could give them a 0
I wish l could give them a 0
I wish l saw all of these reviews before I ordered a jacket to go to my mother’s funeral. I’m so disappointed. I can’t even begin to tell you how I feel. £98:90
According to them no one emailed me to say that they had my jacket at Royal mail. I sent them several emails with my phone number on it, not one phone call did I get the next thing I know is that the jacket is on its way back to China and I always make a point Not to order anything from China because one there clothes crappy!!
I tried to get in contact with them. The number does not work. I am begging you before you buy anything from any of these companies read the reviews. I really wish I had read the review before I bought this jacket still haven’t got my money back .
Something needs to do done about these scammers, the clothes looks so beautiful so beautiful they tell you that you’re gonna get your item in 10 days, 20 days and then they had the audacity,
to say they are sending back the jacket 🤷🏽♀️
I kept sending emails now they are saying that it’s on the way back to the sender. How can it be back to the sender when they did not even get in contact with me?
5 May 2024
Unprompted review
Wish I could give a zero
Wish I could give a zero. They need to be put out of business. Ordered two dresses, tried to return one and they continue to write garbage emails asking for a photo. Their return policy is on their website and it's a flat out lie. It's a scam. Do not order from this site. I wish I had checked Trust Pilot before ordering.
11 May 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I would prefer to give it 0 star…
I would prefer to give it 0 star rating. I ordered 3 dresses and picked the best one. I’ve tried to return the other 2, but the company just will not answer my email with how to return. Instead they keep sending me more emails thanking me for ordering again! Absolute scam. I’m now stuck with 3 dresses! Do not use this company.
6 May 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Don’t use shipping from china
Dress never arrived. Read information on site and thought it was coming from uk, but from china. Don’t order from here
2 May 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Absolutely terrible
Absolutely terrible, dresses never even arrived and trying to get a refund is a joke. AWFUL AWFUL AWFUL DO NOT BUY FROM THEM.
10 March 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
AWFUL CHINA BASED COMPANY - READ ALL REVIEWS
PLEASE avoid this company like the plague!!! They are a total scam. They have a dot co dot uk address but are completely based in China. My daughter ordered from this company for a ball she was going to. She placed the order and paid the money. She never got an order confirmation email or a shipping date. She emailed them without getting a reply. She then asked for a refund. They then emailed saying they couldn’t refund as the dresses had already been processed for shipping. The dresses arrived but too late….my daughter then went to send the dresses back but guess what…you have to take a picture of each item, email them to say you are sending the items back then, once received, they then decide if you are entitled to a refund. If they do decide, they take the £10.00 delivery charge off (fair enough) but a further 15% restocking fee for up to two items and a whopping 30% restocking fee for 4 items or more.
How OFCOM allow them to trade is beyond me.
PLEASE AVOID
25 April 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Dreadful dress
Wish I had read the reviews before I ordered from this company ! It arrived longer than 8 to 12 days I had thought because it said UK it was from England but no China ! It arrived in a torn plastic bag considering it was £130 dress! No way was it a size 16 and trying to return is a joke ! Do not order from this company dreadful !
23 April 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Complete wrong colour and no response!
Ordered a dress which came after about a month! When I opened it, it was the complete wrong colour. So I tried contacting them at least 3 times, to which I had no response. Thoroughly disgusted. I have no prom dress and I don’t have enough money to buy another.
19 April 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
I ordered my prom dress 3 weeks ago and…
I ordered my prom dress 3 weeks ago and it just arrived, I opened the packaging to find a tacky dress that felt like Christmas tree tinsel with the wrong sizings and the complete wrong colour. I am distraught and after reading these other reviews I can tell my return experiences are going to be just as bad. PLEASE DO NOT BUY FROM THIS COMPANY
15 April 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Terrible experience with this company
Terrible experience with this company. I’m so annoyed I didn’t look at the reviews before ordering from them! Dress arrived weeks later than expected - I had to email them to ask where it was! Also it does not match the sizing details on their website and also looks cheap and nasty compared to the pictures on the website. I have emailed them to ask how to return the item and there has been several emails back and forth weeks apart as they take so bloody long to reply and I am still none the wiser as to how I return except that I have to pay postage and that they are based in China! I’ve asked for return delivery address details but they still won’t provide them and I just know it is going to cost me a lot to return the horrible item! Do not buy from them - you will waste your money and your time!
14 April 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
Do not use this company
Do not use this company. I just wish I had read these reviews before placing my order.
Delivery marked as delivered however it wasn’t.
Company not willing to help. As they stayed. Once it’s left us it’s your problem.
No prom dress , and 130.00 down.
I didn’t realise this was not a uk business or that they use non uk delivery systems. Very disappointed
9 April 2024
Unprompted review
Reply from Queendancer
Dear Customer
Thank you for taking the time to leave a review about your experience with Queendancer. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Queendancer, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at service@queendancer.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Queendancer is a positive one.
Kind regards,
Queendancer Customer Care
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