I received the mat and enjoy using it. Time will tell if I see results. My only issue at this point is better communication regarding shipping status. Status was at label created and was never updated... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Update: we did receive our Red Light Bag. Even though shipping took a while we did receive it and it works well. Leaving it at 4 stars because of the shipping. I ordered a Red light blanket on J... See more
Company replied
Shipping was fairly quick. The red light bag works well, however, the plastic that covers the lights can be annoying. It sticks to your skin after a while laying on it and can be a little painful when... See more
Company replied
The item is fantastic and even even after a few times using it, I have noticed a difference in my arthritis pain. Only recommendation for the item is in the instruction manual is to review the diffe... See more
Company replied
My Quasar Plus started to malfunction after a couple years of use. So, I sent it back to Quasar to repair. Somehow, the package got lost in their system. It took several weeks of emails to resolve.... See more
Company replied
So far the bag is great. I am more thing than most, and it covers me, but larger people may have less direct contact without moving. I have already noticed a difference in skin tone and maybe a bit... See more
Company replied
I was skeptical when I purchased this, but was very pleased when it arrived. Bag is really good quality, everything works as it should. Easy to operate. I used for 20 minutes at the deep intensity rat... See more
Easy to order, and shipping was quick. The product was premium-packed. I ordered three beds, and they were all received without complication.
This is a great product. I got the LID Bag that came with the neck and chest device free. WOW! Great product! The only trouble I had was connecting the neck and chest device to the electric attachm... See more
Easy ordering. Fast shipping. Very good quality of product
Excellent product and Service
Company replied
I believe they are a scam. I ordered February 25,2026 and its been a month now with the same excuse that ups is backlogged but ups say the have not gotten any package from quasarmd for delivery.... See more
I ordered 4 red infrared therapy mats on February 12 2026. It is now March 17,2026 and customer service says its a problem with UPS so they changed carriers they said on March 5th and still nothing.... See more
Company replied
Red light therapy mat not shipped. Sent email said they would expedite and they didnt. Emailed again and no response. No phone number listed anywhere. Disputed charge with credit card company. Wa... See more
Company replied
This company has the worst customer service. They took 9 days to ship my order after saying that it had shipped when it had not on 2 separate occasions. My mat arrived with incomplete instructions and... See more
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I have not received my product. QuesarMD said Fedex has it and gives me a tracking number. Fedex said product is with QuesarMD. Paypal send me notice of product shipped with fedex tracking number, and... See more
Company replied
Worst experience ever. Never got the Product, their top of the line LED mat. 3 weeks of excuses, though the oreder showed as „fulfilled“! I canceled after more than 3 weeks waiting. Now waiting fo... See more
Company replied
I can’t truly rate the product because I have yet to receive it! I ordered it February 23rd and as of today, March 9th, I still don’t have it nor have I received an email saying it has been shipped.
Company replied
I just went to use it for the first time, and the top won't turn on. When we first set it up a few days ago both the top and bottom turned on, but now the top is dead. When I turned the top remote on... See more
We do not like the huge opening in the sides! The others that we looked at don’t have that! We did not notice that when we ordered!
Company replied
never received the mat and it appears as delivered I am trying to get a refund !!! EDIT !!! I received the mat today after thinking it would never reach me. I must say I am very very gla... See more
Company replied
I researched before I purchased. I called asked if your product was made in China. Was told no. Received product. Opened box and the first thing I see.... Made In China.
Company replied
Ordered 2/23 today is 3/9. Still hasn’t shipped. I emailed last week to try and expedite since this is a gift but recipient is leaving for vacation soon.
Company replied
I ordered the pod 3 weeks ago and still have not received it.
Company replied
Still have not received the product
Company replied
I ordered a mat on the February 25, it is now March 9. I have contacted the company they said they have a lot of orders to fill but yet mine has a label printed for UPS pickup and is still just sittin... See more
Company replied
I never received my order but you charged my credit card,I refuse to pay for this !
Company replied
Company details
- Medical Equipment Supplier
- Beauty Product Supplier
- Beauty Products Wholesaler
- e-Commerce Service
- Health and Beauty Shop
- Skin Care Clinic
About QuasarMD
Written by the company
QuasarMD is a wellness technology brand focused on medical-grade light therapy designed for skin care, recovery, and daily comfort. Our FDA-cleared devices are built for safe, convenient at-home use—helping customers maintain consistent wellness routines with science-inspired technology.
We are committed to product quality, transparent service, and long-term customer satisfaction. Every purchase is backed by dedicated support and a 100-day return policy, so you can shop with confidence.
- Medical-grade light therapy technology
- FDA-cleared devices for safe home use
- 100-day risk-free return policy
- Trusted by customers worldwide
Tip: Tap the button above to explore products, support, and FAQs.
Shop With Confidence — Satisfaction Guaranteed
Free U.S. Shipping · Fast Dispatch · 100-Day Returns
We are committed to providing a reliable and worry-free shopping experience. Most orders are processed and shipped within 1 business day, and a tracking number is provided once your order is dispatched. We offer free shipping within the United States, and delivery times may vary depending on the carrier and destination. We also ship worldwide to most international locations.
Your satisfaction is our priority. We provide a 100-day return policy with a full refund, even if the product has been opened or used. For quality-related issues, we cover the return shipping cost to ensure a smooth and hassle-free process. For other returns, customers are responsible for return shipping fees.
All orders are delivered through trusted carriers such as USPS, DHL, and FedEx to ensure safe and timely delivery.
Contact info
United States
- Support@quasarmd.com
- quasarmd.com
3.2
Average
42 reviews
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So far the bag is great
So far the bag is great. I am more thing than most, and it covers me, but larger people may have less direct contact without moving. I have already noticed a difference in skin tone and maybe a bit if relief with the pain. I am still playing around with it. May have a better read on this after a few weeks.
Package was great, easy to use and set up. Availability to separate for 2 mats or 1 bag.
9 March 2026
Reply from QuasarMD
Hi Lisa,
Thank you so much for sharing your experience. We’re very happy to hear that the bag has been great so far and that setup was easy to use.
It’s also wonderful to know you’ve already started noticing some positive changes, including improvements in skin tone and possible pain relief. We really appreciate you mentioning the fit and how the design works for your body, as well as your thoughts on using it as either 2 mats or 1 bag. Feedback like this is incredibly helpful.
Since you’re still getting familiar with it, we’d love to hear how things continue for you over the next few weeks. Thank you again for your support and for taking the time to share such thoughtful feedback.
Best,
Edison
I can’t truly rate the product because…
I can’t truly rate the product because I have yet to receive it! I ordered it February 23rd and as of today, March 9th, I still don’t have it nor have I received an email saying it has been shipped.
9 March 2026
Reply from QuasarMD
Hi There,
Thank you for your message, and we’re very sorry for the delay.
We checked your order, and it is indeed delayed. Our team is currently in contact with the shipping carrier to investigate the situation and get an update as soon as possible.
We completely understand your frustration, especially since you have not yet received a shipping confirmation. We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this.
We will keep following up with the carrier and will update you as soon as we have more information.
Best,
Edison
Never recieved order
I never received my order but you charged my credit card,I refuse to pay for this !
9 March 2026
Reply from QuasarMD
Hi There,
We are truly sorry for this experience and completely understand your frustration.
After reviewing the situation, we are urgently arranging a replacement shipment for your order. We sincerely apologize that you were charged but did not receive your package, and we understand how upsetting this is.
Please rest assured that we are treating this as a priority and working to get your replacement order out as quickly as possible. We are very sorry again for the inconvenience and appreciate your patience.
Best,
Edison
Excellent product and Service
9 March 2026
Reply from QuasarMD
Hi There,
Thank you so much for your kind words. We’re delighted to hear that you’re happy with both the product and the service.
Your support truly means a lot to us, and we really appreciate you taking the time to share your experience.
Best,
Edison
Ordered 2/23 today is 3/9
Ordered 2/23 today is 3/9. Still hasn’t shipped. I emailed last week to try and expedite since this is a gift but recipient is leaving for vacation soon.
9 March 2026
Reply from QuasarMD
Hi There,
We are truly sorry for the delay and completely understand your frustration, especially since this was meant to be a gift.
We are already urgently arranging a replacement shipment for your order and treating this as a priority. We sincerely apologize for the inconvenience and for not getting this to you in time as expected.
We understand how disappointing this is with the recipient leaving for vacation soon, and we are very sorry for the trouble this has caused. Thank you for your patience while we work to resolve this as quickly as possible.
Best,
Edison
I researched before I purchased
I researched before I purchased. I called asked if your product was made in China. Was told no.
Received product. Opened box and the first thing I see.... Made In China.
4 March 2026
Reply from QuasarMD
Hi There,
Thank you for reaching out, and we sincerely apologize for the confusion and disappointment.
We completely understand why you would feel upset, especially after specifically asking about this before placing your order. We are very sorry that the information you were given did not match what you saw upon receiving the product.
This is not the experience we want for our customers. We truly appreciate you bringing this to our attention, and we will review this internally with our team to make sure product information is communicated more clearly and accurately going forward.
We sincerely apologize again for the frustration this has caused.
Best,
Edison
Broken product HORRIBLE customer service
This company has the worst customer service. They took 9 days to ship my order after saying that it had shipped when it had not on 2 separate occasions. My mat arrived with incomplete instructions and most of the lights do not seem to work.I have had no luck communicating with them.If anyone from Quasar reads this please reach out about order #8971.
6 February 2026
Unprompted review
Reply from QuasarMD
Hi,
We’re truly sorry to hear about your experience — that’s certainly not the level of service we aim to provide.
Our customer support team has already reached out to you directly regarding order #8971 to resolve this as quickly as possible. We take product quality and customer communication very seriously, and we would never want you to feel unheard.
Please check your email (including your spam folder) for our message, and feel free to reply there so we can assist you immediately. We’re committed to making this right.
Thank you for bringing this to our attention.
— The QuasarMD Team
No product
Red light therapy mat not shipped. Sent email said they would expedite and they didnt. Emailed again and no response. No phone number listed anywhere. Disputed charge with credit card company. Want order cancelled.
10 January 2026
Unprompted review
Reply from QuasarMD
Hello,
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide, and we completely understand your concern.
We have checked your case and would like to resolve this for you as quickly as possible. If your order has not yet shipped, we can cancel the order immediately and issue a full refund. If the order has already been dispatched, we will assist you with a return and ensure you receive your refund promptly.
We are also reviewing why you did not receive a timely response and why the shipment was delayed — this is not our standard, and we truly appreciate you bringing it to our attention.
To proceed right away, please reply with your order number and the email used for the purchase, and we will take immediate action for you.
If you have already opened a dispute with your credit card provider, we are still happy to resolve this directly with you and ensure a smooth outcome.
Thank you for your patience, and again, we sincerely apologize for the experience.
Best regards,
QuasarMD Support Team
No Shipment yet...
Update: we did receive our Red Light Bag. Even though shipping took a while we did receive it and it works well.
Leaving it at 4 stars because of the shipping.
I ordered a Red light blanket on January 11th for over $800 and so far nothing has been shipped and there's no update. I did email them today so we shall see.
15 January 2026
Unprompted review
Reply from QuasarMD
Hello,
Thank you for reaching out, and we sincerely apologize for the delay and the lack of updates regarding your order. We completely understand your concern, especially given the time that has passed since your purchase on January 11th.
We have located your order and are currently reviewing its status with our fulfillment team. This delay is not typical of our service, and we are working to provide you with a clear update as quickly as possible. As soon as your order is ready to ship, you will receive a confirmation email along with your tracking information.
We truly appreciate your patience and understand how frustrating this situation can be. If you would like, we can also review alternative solutions for you, including expedited handling or cancellation with a full refund, depending on your preference.
Please feel free to reply to this email with any questions, and we will prioritize your case.
Sincerely,
QuasarMD Support Team
I finally received the mat !
never received the mat and it appears as delivered
I am trying to get a refund
!!! EDIT !!!
I received the mat today after thinking it would never reach me. I must say I am very very glad it did.
I used it as soon as I got it and I really like it so far.
Giving 3 stars because of the worry.
I will update in a little while to see if back pain and skin improve as promised.
5 January 2026
Unprompted review
Reply from QuasarMD
Hello,
Thank you very much for your update, and we truly appreciate you taking the time to share your experience.
We sincerely apologize for the worry and confusion caused during the delivery process. We completely understand how concerning it can be when tracking shows “delivered” but the package has not yet arrived. We are very glad to hear that your mat has now safely reached you.
It’s wonderful to know that you were able to start using it right away and that your first impression has been positive. Consistent use is key, and many customers begin noticing improvements in comfort, recovery, and skin condition over time.
Please know that we are always here to help. If you have any questions about usage, settings, or getting the best results, feel free to reach out at any time.
Once you’ve had more time to use the product, we would truly appreciate it if you would consider updating your review based on your longer-term experience.
Thank you again for your patience and for choosing QuasarMD.
Warm regards,
QuasarMD Support Team
My Quasar Plus started to malfunction…
My Quasar Plus started to malfunction after a couple years of use. So, I sent it back to Quasar to repair. Somehow, the package got lost in their system. It took several weeks of emails to resolve. A few days ago a new representative named Joy took over my case. And, she sent me a NEW Quasar Plus that same day. I received the new device in 3 days. I was very impressed that their customer service never forgot about me and took the time to resolve my case. Don't put too much weight on the negative reviews here. Their customer service/ aftercare is top notch!
4 November 2025
Unprompted review
Reply from QuasarMD
Thank you so much for sharing your journey with us! We are incredibly happy to hear that Joy was able to turn a frustrating situation into a positive one by getting a new Quasar Plus to you so quickly.
At QuasarMD, we truly believe that our relationship with you begins after the purchase, and your story perfectly reflects the high standard of aftercare we strive for. We’ll be sure to pass your kind words along to Joy and the rest of the team.
Enjoy your new device, and thank you for being a part of the QuasarMD family!
Worst experience ever
Worst experience ever. Never got the Product, their top of the line LED mat. 3 weeks of excuses, though the oreder showed as „fulfilled“! I canceled after more than 3 weeks waiting. Now waiting for my money …
Careful: they lie about their logistics!
29 October 2025
Unprompted review
Reply from QuasarMD
Hello,
We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused.
This is not the level of service we strive to provide. We understand how concerning it is when an order shows as fulfilled but has not yet been received, and we regret the confusion and delay you experienced. Please be assured that we take shipping transparency and customer trust very seriously.
Regarding your order, if it has been cancelled, your refund is being processed according to our payment provider’s timeline. Depending on your bank, refunds may take several business days to appear. If you have not yet received confirmation or would like us to review the status immediately, please contact us directly with your order number so we can prioritize your case.
We are also reviewing what happened with this shipment to prevent similar situations in the future. Your feedback is important and helps us improve both our logistics communication and customer experience.
If there is anything further we can do to assist you, please reach out — we are here to help.
QuasarMD Support Team
Early days but so far very happy
Early days but so far very happy. Good instructions and my skin seemed happier after first use. I have always had LED facials but to have a scientifically proven device at home is amazing for when I'm having flare ups.
9 August 2024
Reply from QuasarMD
We are so thrilled to hear that your skin is already feeling 'happier' after just the first use!
It’s wonderful that you’ve experienced the benefits of professional LED facials before. Our goal is exactly as you described: to bring that same scientifically proven, medical-grade technology into the comfort of your home. Having a reliable tool to manage flare-ups whenever they occur is a game-changer.
Thank you for choosing QuasarMD, and we look forward to hearing about your long-term results!
QuasarMD Face
Order arrived quickly. Kept updated with delivery info.
Great price. Only been using it a couple of weeks but can already notice an improvements. Can recommend.
3 August 2024
Reply from QuasarMD
Thank you so much for your fantastic feedback! We are thrilled to hear that you’re already noticing improvements in your skin after just a couple of weeks.
We take great pride in ensuring our customers are kept informed throughout the delivery process, and we’re glad you appreciated the quick arrival. Providing professional-grade technology at a great price is at the heart of what we do at QuasarMD.
Thank you for your recommendation, and we can’t wait to see your results continue to flourish!
Well worth it!
I’m 39 and I’ve never had so many compliments on my skin. Actually, I never had any compliments on my skin until I used the mask. I don’t usually write reviews but I have to say that this is something I couldn’t live without now. My skin glows, I love it!
4 August 2024
Reply from QuasarMD
Reading your review truly made our day! There is no better feeling than receiving compliments on your skin, especially at 39 when we all want that extra glow.
We are so honored that our mask has become an essential part of your routine that you 'couldn't live without.' Thank you for taking the time to write this—it’s stories like yours that inspire us to keep delivering medical-grade results at home.
Keep glowing, and thank you for being a part of the QuasarMD family!
I bought this device last month
I bought this device last month. Loved using it everyday.
3 August 2024
Reply from QuasarMD
We are so happy to hear that you’ve been loving your device every day for the past month!
Consistency is truly the 'secret sauce' when it comes to LED therapy, and your dedication to a daily routine is exactly what leads to the best long-term results. We can't wait to hear how your skin continues to transform as you keep up with your treatments.
Thank you for making QuasarMD a part of your daily self-care!
Amazing Product
I have been using this device for several months now. I have so much improvement in the texture of my skin! Feels brighter and less dull. Love how easily it fit into my routine too!
2 August 2024
Reply from QuasarMD
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear that after several months of use, you are seeing such a significant improvement in your skin's texture.
Transforming a 'dull' complexion into a 'brighter' one is exactly what our medical-grade LED technology is designed for. We also love hearing that the device fits so seamlessly into your daily routine—consistency is truly the key to the amazing results you're experiencing!
Thank you for being a loyal part of the QuasarMD family.
The effect is not too big to be honest
The effect is not too big to be honest, as my skin is still pretty good. But it's a nice facial treatment that lifts the face slightly and helps with fine lines. I use it once or twice a day or any other day .
13 May 2024
Reply from QuasarMD
Thank you for your honest feedback! It sounds like you already have a fantastic skincare foundation, which is wonderful.
When your skin is already in great shape, our medical-grade LED technology acts as a powerful 'maintenance and prevention' tool. We’re glad you’re noticing that subtle lift and improvement in fine lines—these are the key signs that the device is working to support your skin's natural collagen. Think of it as a professional workout for your face to keep it looking its best for years to come!
Thank you for choosing QuasarMD as part of your beauty ritual.
Great device
Great device, fast delivery and great customer service. I use it according to the instructions and see visible results.
28 July 2024
Reply from QuasarMD
Thank you so much for the 5-star review! We are thrilled to hear that you’ve had such a seamless experience with us, from the fast delivery to our customer service team.
It’s fantastic that you are seeing visible results by following the instructions diligently. Consistency and proper technique are the secrets to unlocking the full potential of our medical-grade technology. We’re so glad to be a part of your skincare success story!
Thank you for choosing QuasarMD.
Fast delivery though without any gift
Fast delivery though without any gift. Tried it on for one month and feel the skin quality has been a bit better. It's very easy and convenient.
5 August 2024
Reply from QuasarMD
Thank you for your honest feedback! We’re glad to hear that our fast delivery and the convenience of the device have made it easy to improve your skin quality over the past month.
We appreciate your mention regarding the gift. While we don't always include extras, we frequently run special promotions and bundles. In fact, we have some very exciting activities coming up for International Women's Day! We’d love for you to stay tuned for those.
Thank you for choosing QuasarMD, and we look forward to your continued skin transformation!
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