Quanolo Reviews 

190
•
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers truly love the wide variety of unique items available, enthusiastically noting that the products match their online descriptions perfectly and work wonderfully in daily use. Many people frequently mention remarkably fast shipping times and careful packaging as major aspects of their overall purchasing journey. However, some reviewers were not happy with product quality, mentioning specific items that felt poorly made or were improperly sized compared to what was originally advertised. A few other people also felt that tracking online orders and handling returns could be significantly improved due to occasional communication difficulties.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing immense satisfaction with their... See more

Service

Customers consistently note positive experiences with service, often highlighting fast response times and... See more

Order

Customers had positive experiences with order execution, frequently praising prompt delivery and an easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

An excellent product...window, glass cloth, leaving no streaks & washable. I gave 4 instead of 5 stars as the ordering process was unclear & to navigate without finding something else was ordered as w... See more

Rated 4 out of 5 stars

Having read all the reviews. I thought the product was never going you turn up and just like that I would lose £30. Plus it doesn't help that 'Track my order' goes to a 404 page. Then also doesn't hel... See more

Rated 4 out of 5 stars

The article came on time - looks good - & have purchased another item to match to complete the new bathroom refurb.Very good quality.



Contact info

4.1

Great

TrustScore 4 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(190)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good customer service I'm impressed

I ordered a set of metallic paints, but unfortunately, due to an error by the local courier, the package was delivered to the wrong address. I reached out to Quanolo, and they responded right away with kindness and professionalism. Without hesitation, they sent me a replacement set immediately. I truly appreciate their excellent customer service!

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Designed for a Contortionist!

Item arrived with a power lead of 24 inches, not much good for a pair of hair straightners! Ridiculous. Not quite sure how im supposed to use them once plugged in without bending double!!!!Cheap Chinese product at a not so cheap price.

31 July 2025
Unprompted review
Rated 2 out of 5 stars

Nuts to this item! ..

Item ... great picture
... arrived in a small box ... loads rattling about .... blades... hundreds of tiny tiny nuts ... no instructions .... rubbish ....
Item was supposed to be a red garden wind spinner .... not as portrayed.... poor show

12 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a curcular weed Strimmer

I ordered a curcular weed Strimmer. What arrived was just a replacement head for it. At no time was it specified the ad was just for the replacement head but gave the impression it was for the full device.
It says you can track the order but there is no tracking number, no phone number just
an email address. I haven't received a reply as yet but it it's early days. I wouldn't irder from them again. I wish I had read the reviews first.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Twirly Tongs

I ordered Twirly Tongs, they arrived in damaged open packaging and with no instructions. The plates were crinkle and not flat. I contacted the company numerous times and sometimes they responded saying they would look into it with the relevant dept and sometime they didn’t respond at all. I requested a return and refund in the end and they have just stopped responding all together. So customer satisfaction it definitely is not.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant spade for patio weeds etc…

I bought a spade I saw on Pinterest that looked exactly the kind of tool I needed for my patio etc. it is a brilliant tool, it has made my life so much easier. I’m very pleased with it. It arrived within 5 days as stated so I’m a happy customer

27 June 2025
Unprompted review
Rated 1 out of 5 stars

Bought a chargeable mini razor

BEWARE!!! I bought a rechargeable mini razor - product arrived on time however this miserable little bit of plastic wouldn't have even tickled a feather so pathetic was it!!! The combination of claims being super powerful coupled with a video showing hair being removed is clearly AI generated and completely fabricated!! Totally false advertising as this product could not trim a nasal hair let alone a bristly beard! I would steer clear from incredibly poorly made products that do not do what is advertised !!!

15 May 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely terribleThis company should be shut…

This company should be shut down,absolutely terrible experience shopping with them,I ordered a wind spinner for the garden it arrived in a tiny box,the picture of it on line was nothing like what arrived.
It was cheap and nasty,I put it together it doesn’t even spin.
PLEASE DO NOT BUY FROM THIS COMPANY YOU WILL BE DISSATISFIED AND YOU WILL BE WASTING YOUR HARD EARNED MONEY
I gave it one star if I could have I would have given it no stars

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Total scam - do not buy

Ordered a pinstripe pinafore dress, via Pinterest, advert showed a close up of a lovely linen material, however, what arrived was an awful, cheap polyester imitation! 😱 total scam! Quanolo website offers a 100% no-risk money back guarantee but when you check the t&cs there is no feesible means of returning an item or receiving a refund. They claim satisfaction guaranteed when infact they should state dissatisfaction guaranteed. Can’t believe Pinterest allow this scammer on what I thought was a credible platform 😡

2 May 2025
Unprompted review
Rated 1 out of 5 stars

So very disappointing

So very disappointing! I bought a dress advertised as linen but recieved an awful cheap polyester thing that looks nothing like what I ordered!!
I just can't understand why people lie like this!! I can only hope they get their comeuppance!

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Misleading advertising

I bought a bed handheld Hoover. On the photographs it looked a nifty piece of kit. It did it was manufactured in Germany. What I got was a cheap, thin plastic piece of crap. Absolute scam.

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars if I could.

Would give 0 stars if I could.
I ordered the match that never fails and strangely enough it has done nothing but fail, I contacted the and they sent a replacement which does nothing but fail, contacted them for second item they said they would look into it and haven't, it's been three weeks now as the other lady said contacting bank for money back, will say one thing in there favour the body seems well made it's just the rest of it, total rubbish.

9 May 2025
Unprompted review
Rated 1 out of 5 stars

Scam DO NOT buy from Quanolo

My experience is much like all the other people who have had a problem with Quanolo and their products. I sent 4 emails but did not get a response until I wrote "REQUESTING A REFUND FROM MY CARD PROVIDER" That got their attention. I then received 2 emails and the 2nd one was to tell me that their refund colleague was on holiday. I can believe that. The company is so awful they might have a problem employing people. The refund colleague is clearly back as today I received an email from Beth that said my refund had been issued. I wonder if they think that refunding me would mean I don't take it further. If they thought that, they are wrong. I get really annoyed at companies who ride rough shod over their customers and I am retired so I have all day, every day to chase these idiot companies.

28 April 2025
Unprompted review
Rated 1 out of 5 stars

Scam - fake advertisement

The dresses I ordered have nothing in common with the dresses in the pictures. I cannot recommend. Absolutely fake advertisement, poor quality of sewing - if you are copying dress from a different source at least try do a better job. Wrong size, wrong measurements on the website. Poor poor quality.

Be aware of the contradictory information on their website:
1) no return address anywhere, nor there is no information how to return items
2) promise of 100% money back guarantee
3) T's and C's about when the return is accepted - on the bottom of the page: "We do not approve refunds for:
- Picking the wrong size (all product sizes are described and clearly stated on the product page)
- Picking the wrong color of the product.
- General refund requests due to how the product looks, feels or other esthetic elements." - as far I am aware that is exactly what a consumer has right to.

I am yet to receive a reply from the customer service/Stamenko...I don't think I will hear from them, email sent to email addresses on their website but not heard back yet. Do not buy from them!!!

14 April 2025
Unprompted review
Rated 1 out of 5 stars

A nightmare experience!!!!

Ordered an item never received it, never have I sent so many emails to a company, my experience has been awful, though they says it's down to technical problems with my order it's not what you expect from a company with bold advertising claims, though I should add it has been confirmed today that a refund is on its way. Nevertheless my experience has been a nightmare.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

It is a scam

It is a scam, don't buy anything from them you will not get your money back this company should never operate online

10 March 2025
Unprompted review
Rated 1 out of 5 stars

EasyRazor RUBBISH

Ordered an EasyRazor™ | Perfect Shaver - Precise, safe & easy to use

WHAT A PIECE OF RUBBISH, FIT FOR THE BIN

22 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look